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Octopus Tracker
I’ve been on Tracker for 2 years - I renewed it in October but should I stick or go to a fix? If I do I can’t go back to Tracker for 9 months.
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Octopus / Solar Newbie
Hi I’m trying to help my elderly uncle by ensuring he’s on a decent energy tariff. I’m an Octopus customer & have made significant savings from their Tracker tariff. I’m hoping my uncle can also benefit financially from being an Octopus customer. Trouble is he has solar panels with a large storage battery & I have zero…
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No emergency credit facility on prepayment smart meter
I’m with EDF for both my gas and electric and there is no emergency credit set up for my electric meter. I’ve contacted EDF about it several times over the last 6 months and I’m getting nowhere. Each time I contact them I have to explain it all over again despite them saying they’ll look into it. Having read up on Ofgem’s…
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Tariffs for Solar plus Heat Pump
I will shortly be having an ASHP installed (probably Vaillant AroTherm Plus 3.5 kW) and I'm also investigating getting solar PV with a battery. I see that Octopus offer tariffs optimised for either heat pumps (Cosy Octopus) or solar+Battery (Octopus Flux or Intelligent Octopus Flux), so I'm wondering which would be best…
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High gas consumption.
Hope someone may be able to offer advice about my problem. I have a gas smart meter that doesn't work, so have to do manual readings every month. All has been ok until today , my meter is saying I have 185 units in a month. Last month I used 4, have ruled out a gas leak. Can a gas boiler be faulty without being on, only…
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So energy automated replies
From so energy all you get is automated replies. The only way for them to respond is to put a bad review on trust pilot. They have ignored data protection regulations and correction request from council. Keep saying they are sorting it but I've been waiting since end of October now. The Ico said they have one month to…
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Prepay gas meter in rental property
Hello, I've just taken on a tenancy, and discovered (via my own research) halfway through signing paperwork that I probably had a prepay meter. (a) should this have been in the letting details? (b) I had written assurances that I'll be able to switch suppliers with no cost, but this was before prepay was confirmed (I was…
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FTB: Confused about energy bills
Hi I'm completing on a 1960s 2 bed maisonette on Friday. The current owner is on Eon pay as you go smart meters I mainly work from home, I'm so confused about if I should stick with pay as you go or move to DD? Any advice?
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RTS signal ceasing
Could someone explain why we are expecting to spend something like £100 million just to avoid sending out a very minor radio signal ?
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Smart meter removal/Economy 10
My energy supplier has recently made an error (admitted by them, in writing) when offering me a smart meter. I can’t find any information about removing the smart meter and having the previous type reinstalled. I’ve searched online but can’t see any info as it’s such a peculiar request. I’m currently going through their…
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Recommendation for reputable Boiler/Central Heating cover?
I'm looking to get some boiler cover for my Ideal Logic (approx 6 years old) in preparation for the winter. I only know about British Gas Homecare when I was with them many years ago. If I was to draw up a shortlist of a few providers to research, who should they be? Many thanks
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MSE exclusive E.on Next Fixed 16months
Hi all, I wanted to do a comparison with the MSE exclusive E.on Next Fixed 16months v1 through the Cheap Energy Club - but I'Ve not been successful. I already have an account for the Cheap Energy Club and when I log in and view the results, it says I'm not eligible for the MSE exclusive E.on Next Fixed 16months v1 because…
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Eon Next Reviews: Give your feedback
This is a feedback thread on energy supplier Eon Next Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly?? * Have you had problems since? * Is it easy to contact? The feedback comes as part of theCheap Energy Club Type below to discuss. If you haven’t already, join…
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Octopus - Final Bill delay
I changed to Tomato from Octopus on 1 December and provided readings for that date. On 1 Dec Octopus charged my account, taking it down to £4,320 in credit, which seems correct. Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the £4.2k…
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Smart meter advice
Hello. I note previous threads re. smart meters, but would appreciate some advice on the following please. Our electricity meter was changed in around 2017/18 by SolarPlicity, from a traditional meter to a smart meter (Lanis/Gyr+ SM1 model, if that means anything to anyone). It has never been active as a smart meter…
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Disconnection problems showing on my Octopus energy account
HELP! I have been backwards and forwards with Octopus energy for nearly 7 months for a problem I didn't know existed until I requested a smart meter. We moved into a property that had two meters one for a flat and one of the main house. It was put back into one dwelling and a disconnection was undertaken for the 'flat's…
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Smart meter not updating deja vu!
https://forums.moneysavingexpert.com/discussion/6503873/gas-smart-meter-giving-wrong-readings#latest The above thread when I posted last with the same issue that the smart gas meter was not updating. EoN engineer came out and seemingly fixed out so from February 2024 to November 2024 started getting updated readings again.…
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e.on switch
Is anyone else struggling to put in their MPAN number? Despite putting my 13 digits (confirmed by BG) it still keeps saying 'must be a valid value containing only numbers' which I have done. Tried mobile and PC to do this but can't get past this and want to switch before deal runs out!
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So Energy: More than 100 cold calls and they ignore complaints
I've been a customer of So Energy for several years and I've been quite happy with them until recently: simple website, reasonable prices, clear billing. But back in September last year, they started making unwanted telephone calls. In the last four months, they've made 104 calls to my number. After the first 40 calls, I…
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One year fix or Two year fix???
Hi there. I’m currently on a dual fuel fix with Octopus until August. It has no exit fees so I can leave at any time. I’m looking at the fix offers and two have caught my attention - the Eon Next 16 month (i.e. next winter) fix, and the EDF 2 year fix (I.e. next 2 winters until end of Feb 2027). I worked out that either…
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