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British Gas missing credit/ shocking customer service
I was transferred to British Gas when my previous electricity supplier went bust and have been with them around a year now. I have never been too impressed as their app was awful and usage data was never up to date. In September I received an email telling me that I was being moved to a new system and would need to install…
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1968 3 bed semi - heating performance
Hello I have recently updated my 1968 3 bed semi with new gas combi boiler and new radiators , new double glazing windows and doors and 400 mm loft insulation House still losing approx 4c over night ( outside temp -3) , walls have cavity insulation not sure what more I can do ? Just wondering if 4 degree overnight heat…
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SM2 woes - But Octopus are super heros at trying to get it work
In praise of Octopus for trying sooooo hard to get my SM2 to work at comms with them. Much quodus to Octopus. This has been ongoing since around Nov 2019 when Co-op Elec was taken over by Octopus and my SM2 stopped communicating other than intermitantly and stopped altogether for the last 6 months (Mar- now 2024). They…
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Energy companies making switching providers difficult
I've contacted nearly every energy company due to an incorrect address on their websites. I've yet to find a good energy company that I feel confident to switch to so I'm stuck paying higher bills. Several energy companies have lied, ignored messages and do not take any responsibility for the problems they cause. I got £50…
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Energy website addresses
Does anyone know how to get a wrong address corrected or removed on energy quote websites. Ecoes and xoserve are correct but the website is still wrong. Who hosts the central address database.
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Octopus Tarriff Issues?
Had a Solar Panel System fitted back in February this year - Jinko panels, Sunsynk Inverter & 2 Batteries plus a Zappi Car Charger in expectation of getting an EV. Have been on Octopus Flux Import & Flux Export All been working fine until now (of course the Zappi although fitted and integrated has been unused up to now)…
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EDF - how do I get back the £640 I have overpaid on my bill?
I moved home 5 weeks ago - informed EDF & gave them the meter readings. Despite them sending a bill showing I’ve overpaid by £640 odd & numerous emails I still haven’t been refunded. Any advice on getting my money back would be greatly appreciated - TIA
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Tomato Energy Standard Meter
Joined of the 2nd Sep and received my first bill today although it's dated 3rd Oct. The opening reading (32250) is not what I submitted (32330) to Octopus on the 1st Sep.The next reading I gave was on the 1st Oct (32450) 120 units as was away for some of it. They have estimated the reading on the 3rd Oct to be 32550 so 100…
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Eon smart meter home display out of warranty
Hi If your Eon smart meter home display is not working and it's out of warranty do you have to pay for a replacement?
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Warm Air Drift
I have just received a survey of the heating in my home (a bungalow) and note that the calculations for the bedrooms includes the term of "warm air drift" from a hall storage heater as the primary heating source, with only panel convection heaters specified for the bedrooms because of this. I am more than a little…
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Tomato Energy TOU tariffs and SMETS2
Not wishing to hijack another ongoing thread regarding Tomato Energy, I have a couple of specific questions relating to their Lifestyle TOU tariff. This tariff has three different unit prices based on TOU (Time Of Use). * Has anyone switched to one of their Lifestyle TOU tariffs and if so, does your smart meter use three…
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Fixed deals
I am just moving to a cheaper fixed energy deal (18 months) . Fixed deals used to mean that you paid the same every month. But I am right in thinking that a deal such as: Eon Fixed prices for 18 months means that the rate stays the same for 18 months not the price?
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Economy 10 changed to E7 without warning Outfox the Market
I'm with Outfox the Market, after nothing short of harassment, I agreed to have a smart meter fitted. I was on economy 10 but the new meter was on economy 7. I use very little during the night time hours but a lot during the cheaper daytime hours so my old split on E10 was 50/50, on E7 its 82/19. Outfox did not tell me I…
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Heating
Is it cheaper to keep the house warmish all day or turn it off and on when at home
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OVO sending debt charge on closed prepayment key fob meter account
I was renting a small 1 RK apartment for 12 months during my time at university. I recently moved out after finishing my course and closed my OVO energy account for the flat on the 19th of September, 2024. The flat had an old-school prepayment meter that I had to top up at in-store Paypoints. The meter remained in credit…
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WFA cut - a different approach. Bank switching!
Here's an idea. If everyone under state pension age who is concerned about / against / angry about the WFA cut could help one person over state pension to switch a bank current account (or two) between now and Christmas, we could have this year's allowance effectively paid for everyone via the banks. Maybe even set up a…
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Looking for a new supplier
Had solar for years but recently just added battery storage (tesla powerwall). Currently on a standard variable tariff with BG but surely there's a better tariff now for me as basically charging the battery with solar and off peak. Any supplier I should look at or site that can search for the best supplier/rate for me now…
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OVO Billing - computer error
Hi everyone, I'm seeking some advice regarding a frustrating experience with Ovo Energy. Over the summer, I was paying a higher direct debit to build up a balance for my winter energy usage. I accumulated a healthy balance of around £900 and recently decided to reduce my direct debit slightly. However, days later, I was…
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Octopus billing
I am confused - I am on Octopus 12m fixed - not that that affects my issueon Sunday - we put the (gas) CH on from 8pm to 8:30pm and I noticed that the Smart Meter display showed £1.27 before turning the heating on - it clocked up just 2p during the next half hour !!I wondered whether it would correct itself the next day…
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Eco4 boiler scheme
Has anyone recently had a new boiler under uther the Eco4 scheme? If so which boiler brand was installed? Are you able to select a brand? I ask because a lot of the installers fit cheap Logic or Ideal ones and they're not that good.
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