MSE Energy Big Switch Oct 2025

smokindragon

I have received email about the latest Collective Switch for energy and have tried to check the tariff details through the cheap energy club. But when I try the links, I get the message:

Unfortunately, you're not eligible for this tariff
This may be because it's not compatible with how you pay for energy (eg, it's Direct Debit only, and you pay by cash or cheque). Alternatively, it could be because your email address wasn't registered with Cheap Energy Club or subscribed to the MSE Money Tips email by Friday 26 September. The rules of a Collective Switch state that this Big Switch tariff can only be offered to a defined membership group.

I have been signed up in the Cheap Energy Club for years with the same email address, and my current payment is by direct Debit, so I am baffled as to why I am not eligible.

Any suggestions how to fix this would be much appreciated -- thanks

Gigabit1

Same issue here. Please help?

QrizB

Plenty of folk in your situation. Half the current threads on this forum seem to be about it.

Try changing your current supplier details in Cheap Energy Club. The missing option should appear.

Gigabit1

QrizB said:

Plenty of folk in your situation. Half the current threads on this forum seem to be about it.

Try changing your current supplier details in Cheap Energy Club. The missing option should appear.

Tried that, it didn't work. I have Octopus and only electricity, could that be why?

Tyrannosaurs

I have the same issue - current BG customer, direct debit, long standing member and it's saying I'm not eligible. I'm electricity only but I don't believe that's a condition that should exclude.

This is an MSE issue though, it's not getting anywhere near BG when the problem occurs.

Tyrannosaurs

QrizB said:

Plenty of folk in your situation. Half the current threads on this forum seem to be about it.

Try changing your current supplier details in Cheap Energy Club. The missing option should appear.

This worked for me but it's not ideal. I've double checked the eligibility and there is no reason I shouldn't get it and the only detail I change is my existing provided (which is British Gas and existing customers are meant to be allowed).

ballisticbrian

I'm an Octopus customer and long standing member of MSE, and just to confirm, when I try the workaround of saying I'm with a different supplier, it STILL DOES NOT WORK.

welshee

Could it be that only first 4000 people can get collective tariff

captainofsorrow

Hi Chums.. Yes I am having the same issue and have the same full eligibility as I understand it.. I'm met with the same message and have had no response to my emails to CEC/MSE.. I'm an Octopus Energy customer. Of course we are now at the weekend and those of us who are awaiting resolution could easily miss out to those lucky enough to not be having this issue.. 

I'd like to think someone within might be monitoring these messages and could respond?

user7921

Same here.

I'm with EDF and need to switch before November.

The timing of the Big Switch is great, but I can't take advantage of it. Just keeps saying I'm not eligible.

I even have 2 different email addresses, both signed up to the energy club for years.

Is this going to get fixed?

Rum_Preston

I initiated the switch to British Gas via the Cheap Energy Club last Thursday, and have had this email from BG today.

"Dear ----,

Thank you for your Interest in the British Gas.

We recognise we have some system issues that we need to address. One of the issues we have is that if there is already an account in our system with the same contact details as being used in this request, then this will show up as a duplicate request, and we are therefore unable to register your supply for the new request using the details you have provided.

We can get this request put through for you but would require alternative contact details. If you could provide me with a different email and phone number, then I can get this request amended and manually put through for you to carry on as normal.

We apologise for any inconvenience caused.

Kind Regards
Abhijit Kulkarni "

Iv'e not been with British Gas for many years so don't understand why they haven't de-activated any old account , but this has brought back memories of previous difficulties with them. I also only have one telephone number and don't intend to get another to solve their problems. I'm not prepared to mess around with them. I have told them to cancel the transfer!