Warm home discount 2

PaulDesmond

This is now the correct forum and apologies for placeing the previouse in LPG. I have never received this £150 before so I asked my energy supplier about it. They gave me the phone number for the goverment warm home discount. 0800 030 9322. All this is, is a AI-BOT. that askes you to select options 1 to 4. These are just messages. I am not given the opertunity to speak to a human. Does anyone have a proper number to phone.

Thanks.

luci

PaulDesmond said:

This is now the correct forum and apologies for placeing the previouse in LPG. I have never received this £150 before so I asked my energy supplier about it. They gave me the phone number for the goverment warm home discount. 0800 030 9322. All this is, is a AI-BOT. that askes you to select options 1 to 4. These are just messages. I am not given the opertunity to speak to a human. Does anyone have a proper number to phone.

Thanks.

Have you checked whether you'r eligible for it? If you are, you apply via your energy provider.

molerat

Have you checked the criteria to confirm whether or not you qualify ?

https://www.gov.uk/the-warm-home-discount-scheme/get-help

What do you want to query ?

If for claiming past years then that is a no go as it is a year by year scheme with application cut off dates etc.

PaulDesmond

Well I must be eligable for it as I have received it. Never before.
What do I want to query? Answer: Why I never received it before.

If for claiming past years then that is a no go as it is a year by year scheme with application cut off dates etc.
What if I should have received it last year. Is still a NO-GO THEN.

luci

PaulDesmond said:

Well I must be eligable for it as I have received it. Never before.

Sorry, I don't understand. Are you saying you're eligible because you have received it previously? What do you mean by "Never before"?

TadleyBaggie

luci said:

PaulDesmond said:

Well I must be eligable for it as I have received it. Never before.

Sorry, I don't understand. Are you saying you're eligible because you have received it previously? What do you mean by "Never before"?

Their OP seemed clear to me. I understood it to mean:

  They have received the Warm Home Discount unexpectedly, never had it before. So if they received it this year,
  were they eligible (but didn't receive it) in previous years?

p00hsticks

This is a follow on from the OP's previous thread
Winter fuel payments — MoneySavingExpert Forum

luci

TadleyBaggie said:

luci said:

PaulDesmond said:

Well I must be eligable for it as I have received it. Never before.

Sorry, I don't understand. Are you saying you're eligible because you have received it previously? What do you mean by "Never before"?

Their OP seemed clear to me. I understood it to mean:

  They have received the Warm Home Discount unexpectedly, never had it before. So if they received it this year,
  were they eligible (but didn't receive it) in previous years?

It may be clear now, since they edited their original post, but it was not clear to me before the additonal information was added.

luci

p00hsticks said:

This is a follow on from the OP's previous thread
Winter fuel payments — MoneySavingExpert Forum

The previous thread makes things much clearer than the original post in this thread before it was edited to add information, "Well I must be eligable for it as I have received it. Never before." This was the response to me politely asking if they were eligible. Some people may no longer be eligible since the criteria changed.

Ildhund

luci said:
Some people may no longer be eligible since the criteria changed.

And, of course, 2.7 million more households suddenly became newly eligible after the government moved the goalposts again: Millions more families to get £150 off energy bills this winter - GOV.UK  (at a cost of £17 p.a. for all customers on their standing charge, including those who get the discount).

PaulDesmond

Still need a phone number as the one given to me is just an AI-BOT. Sent email to my MP to look into this. There hast to be a customer support line.

Oh and I never edited my original post.