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Intelligent Octopus Go - EV Charging Schedules good, but being charged at peak rate
Hi. I'm on 3-phase supply so it's taken me a while to get a smart meter installed at home, in fact I gave up on British Gas (who kept sending single phase engineers) and moved to Octopus who sorted it quickly. It's a Kaifa meter which I've read means the Octopus Home Mini won't work, so no live readings but I can see usage on the website.
I've moved to Intelligent Octopus Go, linked my Zappi charger up and it's working fine. Plugging my car in results in a new charging schedule on the Octopus app, giving me the charge I need by the time I need it.
The only problem is that checking my usage on the website shows the charges which Octopus scheduled correctly, but it shows them charged at the peak rate. The Octopus tariff details state that if Octopus schedules a charge during peak hours it will be charged at the off-peak rate.
I've emailed customer services to ask for an explanation. Anyone have any experience with this ? I'm not keen on the idea of checking that every charge has been charged correctly after the fact - I'm tempted to move on to the simpler Octopus Go and just controlling the scheduling myself.
I've moved to Intelligent Octopus Go, linked my Zappi charger up and it's working fine. Plugging my car in results in a new charging schedule on the Octopus app, giving me the charge I need by the time I need it.
The only problem is that checking my usage on the website shows the charges which Octopus scheduled correctly, but it shows them charged at the peak rate. The Octopus tariff details state that if Octopus schedules a charge during peak hours it will be charged at the off-peak rate.
I've emailed customer services to ask for an explanation. Anyone have any experience with this ? I'm not keen on the idea of checking that every charge has been charged correctly after the fact - I'm tempted to move on to the simpler Octopus Go and just controlling the scheduling myself.
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Comments
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RhythMick said:The only problem is that checking my usage on the website shows the charges which Octopus scheduled correctly, but it shows them charged at the peak rate. The Octopus tariff details state that if Octopus schedules a charge during peak hours it will be charged at the off-peak rate.0
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MWT said:RhythMick said:The only problem is that checking my usage on the website shows the charges which Octopus scheduled correctly, but it shows them charged at the peak rate. The Octopus tariff details state that if Octopus schedules a charge during peak hours it will be charged at the off-peak rate.
Actually yes if I now look at data for 23rd it shows smart charging events at off peak interspersed with peak periods. Yesterday they were all shown as peak.
So it must be as you say, they are at some point updated to reflect the smart changing events at off peak rates. OK thanks for that.0 -
It should sort it self out eventually and appear correct on the bills. There is no need to swop to Go, if you are worried about going into peak time just plug in the evening at set the ready time to 5;30.Are you using 3 phase charging or single phase?0
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Just wait till you get your monthly bill. If wrong on there, then contact Octopus.Life in the slow lane0
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I've got IOG and while both website and app will happily tell me how many kWh I've used in a day/week/month, if I ask for costs it tells me it can't give that info because it doesn't know what tariff applies to each 30 minutes.I only get accurate cost info when I get my bill.So I agree with everyone else that it sounds like your account is still catching up with the change.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0 -
QrizB said:I've got IOG and while both website and app will happily tell me how many kWh I've used in a day/week/month, if I ask for costs it tells me it can't give that info because it doesn't know what tariff applies to each 30 minutes.I only get accurate cost info when I get my bill.So I agree with everyone else that it sounds like your account is still catching up with the change.
However, I am on Agile and surprisingly they do show the cost of the electric the next day - even though the cost changes if different for each 30 minutes.0 -
Yes, it all seems to work, which is good - but it would be nice to know for definite the current rate. Recently I've been getting some weird charging slots allocated to me - things like 21:39 - 22:00. Does this mean the whole 21:30 to 22:00 slot is at 7p? I presume so, and I'll see when the bill arrives next week - but it would be good if the Octopus Home Mini (for example) could somehow say "you are currently paying 7p per KwH"!0
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armith said:Yes, it all seems to work, which is good - but it would be nice to know for definite the current rate. Recently I've been getting some weird charging slots allocated to me - things like 21:39 - 22:00. Does this mean the whole 21:30 to 22:00 slot is at 7p? I presume so, and I'll see when the bill arrives next week - but it would be good if the Octopus Home Mini (for example) could somehow say "you are currently paying 7p per KwH"!1
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