-
Octopus
Just want to say they have been overcharging me excessive for four years . i had a serious head injury and only get my organisation skills back so now can check without getting confused .. they know they have done this . i so like to a rather aggressive person at octopus and realised they know . now they are changing the…
-
Being charged for paper statments
Postie came yesterday and had l nice letter of Ovo telling me from now on l will be charged £1.50-1.80 for having my bill via letters. Have any other utilities started to do the same?
-
Replacing old overnight storage heaters..
Hi, I moved into my semi detached house two years ago and need to rethink my heating for this winter. Currently have 40 year old overnight storage heaters, they really need to go as they are inefficient. I have no gas in my area so electricity is the only energy option. I'm with Octopus energy go as I recently bought an…
-
EDF Simply Fixed 1Yr Nov25, 1yr fix. No smart meter needed. Dual fuel or elec-only | Monthly Direct
Is the no smart meter needed a typo in the MSE email ?
-
Energy Companies re-billing at the new rate as at 1st October
Can anyone help? Has this happened to anyone? I recently moved from Octopus Energy to British Gas on 1st October giving my last monthly meter readings 29th September to both energy companies. Octopus gave a final bill as of 30th September. On 15th October Octopus credited and rebilled all my gas bills from 1st April at the…
-
Gas meter mix-up on national database
Hi. I’ve been dealing with final bills since mid-July and found British Gas has been billing me for a wrong gas meter. On national database, my address is registered with the wrong meter supplied by British Gas, and the correct meter is supplied by Octopus and matched with an invalid address (with inactive post code). All…
-
Wrong electricity meter in my property.
Our house was split into 2 dwellings back in the late 1960’s. We are 84a and next door 84, Just recently found out they have the meter registered for 84a and us 84. We are with eon next they are with Octopus. We’ve been here for 23 years and the meter in our property is definitely linked to our electricity usage. Whats the…
-
Bolier Maintenance Plan - MISSOLD
I took out a Boiler Maintenance Plan with (what was then) Hometree, in August 2022. It was subsequently taken over/changed to BeWarm. The contract I electronically signed, Did Not advise me clearly what I was taking out. I understood that I would be taking a Loan for the cost of the boiler, and my monthly payment (which…
-
When Octopus reply to emails and miss the point - is it a Bot reply?
I'm just wondering about this and will be interested in any of your experiences or knowledge. When Octopus reply to an email and their reply is incomplete, or some questions have been ignored, is it possible that a human has not replied? Is there any way of knowing? It is disappointing when they reply: "Thank you for…
-
Boiler not working after smart meter installation
We had a gas smart meter installed 10 days ago by Octopus at their insistence and ever since then the boiler keeps giving out and displaying an error message indicating inadequate gas supply. We believe that the installation has caused a drop in gas pressure. We have contacted Octopus who told us to get someone out…
-
Scottish Power prepayment
Looking for advice. I recently moved from a flat where SP was the supplier on a prepayment meter. They have sent me a final bill for nearly £30 despite the fact that I was in credit and have never used emergency credit or owed them a single penny. When I questioned them they resorted to a set of reasons non of which apply.…
-
Gas & electric from same supplier but on single fuel tariffs
Hi, we've recently moved into a new property supplied by British Gas and we get both gas and electricity from them, but they have told me that they are unable to merge the accounts, so that I can benefit from a dual fuel tariff. I'm not sure whether to just switch to another supplier, or if the issue would persist - has…
-
Credit Balances Eon
Why is it so hard to get refunds for credit balances promptly? Eon make you wait 10 working days and then put up your monthly DD. This is just wrong and the regulators should stop energy companies from doing this.
-
Thermal door curtains
Has anyone had any experience with these, or similar products? I've noticed that it's cold around one of my back doors. And, also my kitchen and the rest of the house have no door, which lets warmth out, and also moisture from the kitchen to spread through the house and give my dehumidifier a workout.…
-
Econ 7 washing machine and noise
This might be one for another thread but I am looking to replace the washing machine, mainly as it is very noisy and the floor shakes when it's on. Being on the top floor, and only using the machine overnight on Econ 7 times, this is a big deal. At the same time, I don't want one that will calculate the load as I need to…
-
British Gas Freecharge for EV tariff
This was not offered to me as both a British Gas and Hive customer. Their terms and conditions state To qualify for FreeCharge you must "install a Hive-enabled Alfen Eve Single S-Line or EO Mini Pro 3 that has been ordered from the Hive website or one of Hive’s retail partners, and activate the FreeCharge mode within the…
-
Elnur Ecohhr20 balancing element
Hi Just fitted this ecombi hhr to replace 40+ year old dimplex. They are running on a single power 24hr/restricted power supply. I have been experimenting with the settings and set the "max working hours of balancing elements" to 0 but the balancing elements are still coming on during peak times. Looking at the current…
-
Can Smart Meters cause reduction in Gas pressure?
I had a smart meter installed in November by E-ON, all working
OK, no issues. Shortly after I had my annual Boiler service via Baxi and
was given a notice that the Gas pressure had reduced to 16mb, below the boilers
normal working pressure of 17mb. The pressure coming into the meter from the mains
is 19mb. Previous boiler…
-
Octopus Energy have made my day!
I have a minor issue with my heat pump and in my discussions with them they found out I have been unwell for the last week or so. I got home from work today to find this waiting for me. I am lost for words, an unbelievably kind and thoughtful thing to do.
-
Scottish Power
I complained to Scottish Power, but they just refuse to deal with my complaint, or even acknowledge it. Because they won't deal with it, they keep phoning me up to nag me, which is starting to get annoying. Is there any way I can force them to deal with it, or do I just have to wait until 8 weeks have elapsed and take it…
For questions about water supply to your home.
4.2K discussions
27.9K comments
Most recent: Severn Trent 2025 price rises by Robin9
Today at 12:19PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.