Petition To Ban Exit Fees Within Suppliers

AH55522

I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal.
For that reason I have started a petion to ban this practice. I hope all who can will sign.
Cannot post link but can be found on Change

debitcardmayhem

If the T&Cs say there’s an exit fee then you have been warned.

AH55522

It did not disclose it is also for switching tariffs! Does yours?

debitcardmayhem

AH55522 said:

It did not disclose it is also for switching tariffs! Does yours?

I have never joined where there is an exit fee, did it say “if you leave the tariff”?

MattMattMattUK

AH55522 said:

I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal.
For that reason I have started a petion to ban this practice. I hope all who can will sign.
Cannot post link but can be found on Change

The terms and conditions of exit fees are clearly laid out, it is an exit from a tariff not a leaving fee. When you take out a fix you are agreeing to a contract, an exit fee is what you pay to break that contract, the choice is yours.

So no, I will not be signing it and neither will anyone else who is rational.

AH55522

Exit means leave! Or do you know a different meaning

MattMattMattUK

AH55522 said:

Exit means leave! Or do you know a different meaning

Exiting/leaving the tariff.

AH55522

How can it possibly be leal to penalise a customer for changing to a cheaper tariff with the same supplier?

debitcardmayhem

AH55522 said:

Exit means leave! Or do you know a different meaning

Leave or exit a tariff not the company, end,exit terminate or leave the tariff simples

QrizB

AH55522 said:

How can it possibly be leal to penalise a customer for changing to a cheaper tariff with the same supplier?

Which law do you think prohibits it?

Please don't think we're all being mean, it's just that the "exit fee" applying to leaving a fix early is quite well-known.

debitcardmayhem

QrizB said:

AH55522 said:

How can it possibly be leal to penalise a customer for changing to a cheaper tariff with the same supplier?

Which law do you think prohibits it?

Sods law prbably