Eon - problems with off peak charging

System

This discussion was created from comments split from: Economy 7 smart meter working on single tariff.

Weej

Anyone finding that despite changing to a fixed rate with Eon, they say that the "off peak" meter for the heating and water is charged as a single rate? Spoke to Eon, who say that Offcom only offer this single rate for the E7. So it's costing more per kWh on an 'Economy' meter.

DE_612183

Weej said:

Anyone finding that despite changing to a fixed rate with Eon, they say that the "off peak" meter for the heating and water is charged as a single rate? Spoke to Eon, who say that Offcom only offer this single rate for the E7. So it's costing more per kWh on an 'Economy' meter.

you need to start your own thread not jump on someone elses - it will get too confusing

Gerry1

Are you on Ecomony 7 or something else?

The usual arrangement for E7 is that you have a single meter with two registers (non-smart), or four registers (smart).

The 'Normal' register should increment during the day and the 'Low' register should increment during the night, i.e. ALL consumption will be at Low rate during its operational hours, not just room heating and hot water.

DE_612183

Gerry1 said:

Are you on Ecomony 7 or something else?

The usual arrangement for E7 is that you have a single meter with two registers (non-smart), or four registers (smart).

The 'Normal' register should increment during the day and the 'Low' register should increment during the night, i.e. ALL consumption will be at Low rate during its operational hours, not just room heating and hot water.

also you will probably have a "total" register that records all usage.

QrizB

Weej said:

Anyone finding that despite changing to a fixed rate with Eon, they say that the "off peak" meter for the heating and water is charged as a single rate? Spoke to Eon, who say that Offcom only offer this single rate for the E7. So it's costing more per kWh on an 'Economy' meter.

With Economy 7, you usually have one meter with two registers. For seven hours a night, all electricity used by your house is recorded on the off-peak register and charged at the cheaper rate.

If you have two separate meters, you might not be wired correctly for Economy 7.

Can you share a photo of your meters and the wiring immediately adjacent to them? The same sort of detail that's shown in the photo in this post?

molerat

I suspect you have a "complex metering system" which is no longer supported and have been moved to a single rate.  You likely need to have your meter changed and may need the wiring changed, at your cost, to accommodate this. As above, a picture (or 2) will paint a thousand words.

Scot_39

Weej said:

Anyone finding that despite changing to a fixed rate with Eon, they say that the "off peak" meter for the heating and water is charged as a single rate? Spoke to Eon, who say that Offcom only offer this single rate for the E7. So it's costing more per kWh on an 'Economy' meter.

Perversely, E7 is the one metering arangement / tariff that is specifically excluded from Ofgems single rate guarantee for relevant restricted metering (well that and a SP 8-8.5 hr off peak equivelent), for those wanting to be billed at a single rate.

But EOn Next have at least in past been anti any complex metering other than single meter single off peak block (more than 1 time  lumped in as complex metering even though in some regions a 2+2+5 2 block arrangement was normal) for which they do offer dual rate economy 7 tariffs - svt and fixes..

EOn should be able to upgrade most complex metering - even if have 2 seperate meters - to an Economy 7 meter.  To get you back onto heating and hot water at off peak rates.

[I used to have split complex meters - one normal for sockets etc, one rts for hw and nsh (in my case 10 hrs restricted) circuits  - but EOn prior even to EOn Next stopped supporting them 5 yrs plus ago - long before current radio signal deadlines as part of their simplification exercise.
If I didn't accept new more expensive e10 metering, the default was single rate even back then.
The changes were all in meter cabinet in my case so no cost to me.

There are some actual smart meters that can duplicate that seperate measurement - with duplicated on board measurement circuits for the normal and restricted output ports - but not sure any uk suppliers offer them or suitable tariffs for them]

One standard five port meter with auxiliary load control switch built in or 4 port driving 100a auxiliary contactor for restricted citcuits depending on their meter choice.

But make sure the meter team know you have a restricted circuit.

Economy 7 can be applied as a tariff without restricted time circuits - it's very common these days in new builds - so things like immersion heaters and wall heaters need own timers.

As above a photo of cureent setup (serial nos redacted) will help 


If they have forced you on single rate when you had dual rate before  - then that sounds bad -  but it's not that uncommon for it to happen - either by user or supplier - who can and do review metering type at a change of tariff or upon switching suppliers.

You might in past have found another supllier to take on a dual meter system - but these days it's probably far more difficult.

Some others have in more recent past told customers with some such complex metering without a meter upgrade they will only do single rate.
Presumably simply due to risk of an old mechanical timer or now with rts cutoff looming  - the risk that the rts restricted  switching could (but probably in reality wont) fail or their clock times will drift - giving you off peak rates at times they themselves may have to pay peak rates in the wholesale marketplace. A new meter solves that risk.

QrizB

Paging @Weej who might've misplaced their thread ...

Scot_39

Off topic but can that happen

QrizB said:

Paging @Weej who might've misplaced their thread ...

Thought they might email you or message you in some other way.

QrizB

Scot_39 said:

Off topic but can that happen

QrizB said:

Paging @Weej who might've misplaced their thread ...

Thought they might email you or message you in some other way.

Mostly I was tagging them in case they hadn't realised their post had been split off from the thread they first attached it to! Hopefully they'll be back with some more info and we can carry on helping them.