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Does Ovo use CashOut?
This morning I received two text messages from CashOut. One for a £100 voucher and the other for a £50 voucher. I’d never heard of CashOut before, but it seems to be a legit company. I’m not sure why I’m receiving £150, but the links in the text suggest it might be from Ovo. I had an account with Ovo at my previous…
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EON overbilling help
Hi all, I hope someone has experience and/or advice on this - I don’t know what else to do. I all but moved out of my flat 6 months ago (only stayed overnight 3 times since then) as I also had a lease on a new property in a different city for work. I expected my energy usage/bills to be next to nothing for the past 6…
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Scottish power closed account.
Hi. on the 4th of July ‘25 I signed into the Scottish power app to make sure my monthly payments (electricity) were meeting usage, and that I still had a bit of an ‘in credit’ balance to cover the winter. ‘Account closed. Your refund is being processed.’ Yes, they closed my account, just like that. No contact, no warning.…
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OvO billing (hfc vs m^3.... I think)
Be grateful if someone could chime in and check my math here. I woke up this morning to an email advising hat due to an error on OvO's side I was £454.27 in debt and that I should call on Monday to discuss a repayment plan. there was then a second email advising that they have initiated a meter reading dispute. I had both…
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Incorrect Electricity Meter Readings
I recently had my electricity meter switched to a smart meter and the engineer mixed up the peak & off peak readings and I was charged £425 instead of £149. I believe I should have a refund of £276. However Octopus only refunded me £149 because they said I had previous credits on my account. These credits relate to when…
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Challenging an EPC
Had an EPC done in 2004 rated 50 points. House is on market so just had a new one done - rated 44 points, this is despite us adding cavity wall insulation to c. 25% of the wall area and installing a big solar set up 2 years ago which means we are now net exporters of c.1500 kWh per annum and our oil consumption has fallen…
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Better to fix for 12 or 24 months?
Hello everyone, I recently did an energy tariff comparison via the tool on MSE. The result I got suggested that I should stay with my current provider, but switch to one of their fixed tariffs. There are 2 on offer, either fixing for 12 or 24 months. The difference in price is only £1/month. My feeling is that fixing for…
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Moving home tried to switch energy supplier
I have just bought a new house and I wanted to switch my energy supplier to Octopus. The existing supplier raised an "objection". What process do I need t follow here? Do I have to sign up with the existing supplier first and only then I can ask to switch?
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Report EDF to Ofgem for systematic breach of supply licence condition
Hello. Under SLC14, energy suppliers are allowed to block a customer's switch away to another supplier when they have issued the customer with a written demand for payment and payment remains overdue 28 days or more since the written payment demand was issued. EDF are breaching SLC14 by objecting to a customer switching to…
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Variable DD
I had a smart meter installed on 1st May - prior to this i submitted monthly readings on the same day each month - received a bill 2/3 days later with the amount being taken about 10 days later on same date more or less - this worked perfectly up until the sm meter was installed - I had to have one as my old was one of the…
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Debt Collection letter from Shakespeare Martineau
Hi I recently received a collection letter from Shakespeare Martineau claiming that I owed OVO £6,627 for an address I lived at a couple of years ago. I've never been a customer of OVO (they did supply that address but the customer was my housemate and he's still with OVO and has evidence that the account was transferred…
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Crossed Smart Meter
Has anyone been the unfortunate position of having a "crossed meter"? This is where a different set of smart meter equipment identifiers (GUIDs) than the ones you physically have have been assigned to your property or MPAN. I've been in this position since October when a couple of weeks previously I had to have a…
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Viessmann 200-W Gas Boiler - The most efficient boiler sold in the UK?
Greetings all, Thought I'd share the real world before/ after consumption data from our household after we replaced our 5 year old Worcester Bosch Greenstar with a Viessmann 200-W System boiler. In a nutshell, we are consuming ~31% less gas YoY with the only other variable being the replacement of our large K22 radiators…
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EDF Internal Switch Fee
Hi Just wondering if anyone has recent success of having the fee being waived for an EDF internal switch? Cheers
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Advice Needed – Second EV Charger + Tesla Powerwall 3 + Garage Setup + heat pump
Hi all, I’m planning to install a second EV charger and possibly a Tesla Powerwall 3 and heat pump and would really appreciate advice on how best to approach the setup. I’ve already had one quote, but I’m getting mixed messages from different electricians, so I want to sanity-check everything before I proceed. 🏠 Current…
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Scottish Power back billing
Hi, newbie here. I need help. Long story short, I've been trying to get a final bill from Scottish Power for 12 months. I was with them for nine years and left this year due to direct debit costs being too high. I'd never had a problem with them until I requested back billing as I was showing a large amount of credit. Fast…
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Radio Teleswitch service switch off
Just received a letter from British Gas regarding my meter. I live in an electricity only flat in a converted warehouse utilising Economy 7 for overnight use. Although they give details of the switch off and ask me to book an appointment to replace my meter, the letter then goes on to say " The good news is, it looks like…
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My supplier thinks I have more credit in my account than I really do
This discussion was created from comments split from: Smart Meter.
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Solar panels, are yours making you greener?
I ask this question because my energy supplier keeps asking me to increase my monthly direct debit, even though I've had panels and a battery fitted. I've looked at my energy use and, to me, my use is higher then before. So I checked.For week commencing 13/01/25 I left my panels switched on, took a meter reading,and lived…
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British Gas back billing
Hi folks! Hoping for some advice or if someone has similar experience. I've experienced a few issues with British Gas (they only supply our gas) over the last 18 months but this latest one not only takes the biscuit, it takes a whopping cream cake. Allow me to explain. On 23rd June '25 I gave BG my gas reading as I do…
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