Suspension of FIT Account by Scottish Power

Umbwakali

I had solar panels installed in 2012 & have had my FIT contract with Scottish Power since then.

After I installed a heat pump in late 2020 I moved my supply contract from SP to Good Energy but left my FIT arrangements with SP.

Last October I received an email from SP stating that OFGEM was requiring all generators to have the choice of moving to metered export kWh rather than deemed export kWh [50%] & that they had requested a new Export MPAN [meter ID] on my behalf.

They also advised that until such time that the MPAN was available & I had returned my export payment "opt in" or opt out" forms my FIT account would be suspended....i.e. I would NOT be paid for kwH generated by my system under the terms of the FIT agreement.

At the time my smart meter was not able to read export kWh so I asked Good Energy to change my meter for one that did & this was completed in just a few weeks.

In late November I sent the forms to SP with photos of my new smart meter & also my generation meter.

Having heard nothing from them, in early February I phoned the SP FIT office in Newcastle who advised ~ 570 export change applications on 60 day backlog - estimated time to re-open account is 4-6 months!

I was advised that an email would be sent by SP once FIT account is open for meter readings.

Having heard absolutely NOTHING from SP since then, last week I input generation & export meter readings via photos & email to FITreads@scottishpower.com [after attempting to update generation meter reading on line] to see if this might expedite matters???

SP now owes us hundreds of pounds in backlog payments since the last one in August last year!

I can only say that this experience has caused me to conclude that Scottish Power Customer Service scores 0/10