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Gas Pipe Replacement
Hi, I have just had the Gas Service company knock at my door as they are replacing the old metal gas pipes to plastic in the road. They have checked my house and said the pipework to the meter needs replacing as well. As my meter is in a cupboard under the stairs they have said they cant replace it there but will relocate…
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Possibly faulty gas meter compensation
Octopus has offered to install a new meter following a complaint I made. If the old meter proves to be faulty, how many years back can I claim compensation?
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Tomato refusing to move my account to new address: options?
Hi all, I moved house on February 17th. At my previous address, I was with Tomato Energy, and overall, I’d been pretty happy with them. Before moving, I followed their advice and emailed them in early February to get the meter at my new place registered. I didn’t hear back, so I called them up, and they assured me they…
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USwitch Moneyback sessions results
Yesterday I got the results back for the 14th and 17th January 2025, moneyback sessions (via the National Grid Demand Flexibility Service). I opt in via U Switch. The last few years it has paid about for every £3kWh saved and this seemed fair and worth doing So the 30min session on 14th January 2025, I saved 0.54kWh and…
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Missing TOU readings from Tomato Energy and Others
I moved over to TE from OE on 16 December. I noticed on the morning of the 16 Dec that mywatts (their website for billing, etc) was showing my readings. However, all readings stopped from 2pm 16 Dec and have not shown since. I first thought it was just TE having issues - although I have SMETS2 meter. If I do remember…
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Combi boiler packing up, best route for finance replacement ?
Hi my combi boiler of 15-20 years (assuming as it was there before i moved in)_has started to be temperamental as of the last two years despite servicing and the extra visit In terms of when it is finally due to be replace, what is the options people have used to finance (rather not pay it all in one go) I have EON as my…
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Cheap Energy Club is recommending Ecotricity. Are they any good?
Hi all, Cheap Energy Club is suggesting I could save a fair bit if I go with Ecotricity. I dont have a smart meter, but would be tempted to get one if it means I can take advantage of the lower tariffs. Are Ecotricity a fairly legit company? Ive only just very recently moved to Tomato Energy, who Ive received no…
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Solax invertor with battery not powering the house
Does anyone have any idea how to get a solax x1-ac invertor and battery set up to provide power to the house and not to the grid? All the system seems to be doing is supplying the grid or charging the battery and it's costing me a fortune daily in electric not saving electric? I also have a solis s6-gr1p2k-m invertor…
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is my electric meter a rts type or not?
Hi everyone, can anyone advise me on the followingI have received a message from my energy supplier saying my rts meter needs replacing or will wont work properly when rts signal is switched off, however my energy supplier has NEVER seen my electric meter and as such how do they know if it is or isnt a rts type. I dont…
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Tenant - ECO4 Insulation Scheme
Hi, I rent a 1 bedroom flat in a converted Victorian house. The property has changed landlords once in the past 10 years I have been there. The current landlords tried to sell the property over the last four of years – this involved numerous viewings in my absence. The tenancy and property is overseen by an agent. The…
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Can companies change the numbers like in the post office scam
Hi all, I have a hard time trusting my mothers energy company , they have been charging her silly amounts like over double what they need to at times so she has built up a credit, last year I tried to get a refund for her and after giving them everything they needed I suddenly had a massive negative charge of over £3500 to…
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anyone ditched tracker for a fixed with octopus
Hi there so we were on the tracker dec 23 version which ended and i was not sure what to do, so after Christmas changed to dec 24 version And so far prices have been above the standard rate. Seems this will keep being the case. Befire prices werenalways lower than standard but it seems not tracker prices are no longer…
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British Gas really messed up my payment plan, TWICE
I'm starting to feel really anxious about this,I got switched to universal credit so now I can't pay the fortnightly payment plan I'd set up with British Gas, so I have contacted them yesterday to change my payment plan to twice per month on specific dates (i have my UC twice per month because I have adhd), £45 electric…
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Gas bill spike after leak on other side of town
Recently a vehicle damaged a gas pipe causing a gas leak which affected the whole area where I live. Using my energy provider’s app I could see that gas usage in my house went up 4000% that day, and I have been charged as such. This is despite an engineer from the gas supplier turning off our (and everyone else’s gas). It…
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Energy fix dilemma
Hi guys and Gals I am new here and a bit confused with my energy fixing in advance of the new energy 6.4% rise i have been with Scottish power for 10 years and have always been happy with them but due to this upcoming rise I did a search and decided a EON fix was better for me… so I switched. since I switched 4 days ago…
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Back billing after marriage split
This discussion was created from comments split from: Back billing - can I claim back?.
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Excessive electric bill - company supposedly claiming back money for previous supplier.
I moved into my current house in February 2021 after moving back to the UK from Europe. I opted for Scottish Power and have been with them since then without any problems. The house was fitted with a smart meter and the only power coming into the house is electricity. My monthly bills varied between £65 to £95 over that…
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Move to British Gas - no meter readings, tariff shown wrong!
I recently switched from Octopus to British Gas. I have dual rate electricity only supply. The British Gas App does not show the correct tariff (well it shows the version, but not dual rate) and the meter readings I submitted via the App are not showing. Twice I have asked via their on-line chat if everything is set up…
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Octopus Energy Scandal
We have been with Octopus for years, and have never been in arrears or missed any payments. We pay £160 each month for our Electric. Yet, we are increasingly building up credit - recently over £700 (we were permitted a percentage to be refunded) We are told we MUST pay that amount, and they refuse to allow us to pay less,…
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Unable to follow your advice regarding energy price cap/ when to switch to a fixed tariff
On the MSE website their advise is, "If you find a fix for up to 4% more than the current (Jan to Mar) or 2% less than the new (Apr to Jun) Price Cap, it's predicted you'll save over the year compared with staying on the Price Cap", then further down the page in the 'Should you fix calculator' they advise, "Our rule of…
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