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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Single Person Water discount by Cardew 13 July at 9:39AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by NedS Today at 1:43AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Is there a sweet spot for changing? In Jan
My fixed contract ends on 1st Feb. (I imagine I can play with a few weeks worth of quoting) Ideally I want to leave my current one as the IHD/Smart meter/Online Energy Hub never display correct but my bill is typically as expected at the end of the month. (Ive already claimed hundreds of £ of them for their errors but I…
British Gas service
Please can anyone help? I have had my combi boiler loosing pressure since October, now worse to having to top it up every few hours. I have complained to British Gas and have an open complaint but haven't heard from them since 12 Dec 2024. The engineers keep saying there is a leak however SOS leak detection and dyno rod…
Octopus Accounts nuked by Octopus!
This really isn't my day..... Well if I thought BG are bad Octopus now comes a really close second. As of this week, suddenly no access to mine or my father's energy accounts. No online access, no app access and my phone number not recognised as belonging to an account. And apparently no audit trails for such changes made…
why are energy companies pushing smart meters? what's the catch??
Hi all, I recently moved, switched to utility warehouse for gas/elec. Everything went fine, but I started getting phone calls, sometimes twice a day, from sales people trying to get me to install a smart meter. While they're not rude, they're very pushy and don't even ask if I want one, jumping straight to engineers'…
Smart meter required after certificaton period
I have a flat in London for work purposes as I live in Devon. My London flat is abt 10 yo - but Octopus have told me my electricity meter "has now reached the end of its certification period" and they are obliged to change it to a smart meter. What meter becomes obsolete after 10 yrs?? My Devon house meter is literally 50…
Pulsacoil Thermal Store and high bills!
I bought a 1 bed basement flat at the start of September. It is electric only and is fitted with a PulsaCoil Thermal Store to heat my water. I was told to keep the main tank plug on and the top immersion heater off and to only turn it on if I need a top up. My flat also has a small utility area with a tiny dishwasher, but…
British Gas late bills after switch
Hi there, I'm new on here but have tried searching if anyone else has had issues with British Gas like I'm having now. I switched to EDF energy in April and had an outstanding balance of £400 and I set up a payment plan to pay that back and have never missed a payment. A few weeks ago I got a text then an email saying I…
Octopus intelligent
Hi getting an EV suitable for octopus tariffs . I am with them currently on fixed from July 24. We generally use most energy during the day, not sure whether to use this tariff or just standard we would only charge car maybe 2 a week at the most.. Don't want to be paying more in the long run. Any comments . Thank you
Cross Metered MPRN & Serial Numbers
Ok, So just looking to see if there are any other people which has had any experience in this issue. I love on a new development (been here now 4 years). Now, on this plot consisted with there consisted of 23 dwellings. Fast forward 4 years..after looking at how much money I've been spending on gas alone and it's eye…
Eon Smart Meter Stopped Connecting -Power Cut
Hi Had a new smart metered installed by Eon about 2 weeks ago. All was working fine until yesterday morning, until a power cut sometime in the early hours of that morning, which broke the connection. Now have the message 'Waiting for current data'... Wondered if there is an easy way to fix this? Thanks
British Gas Issue - Wrong Tariff on account - Billing errors - no staff to actually fix issue
I am having a problem with British Gas at the moment. For the record I have a dual rate meter - the estate is all on dual rate and have been paying dual rate since 2019. I signed up to British Gas on the 08th August 2024 under the following terms (Dual rate):…
New gas boiler or electric heat pump?
Octopus can install me a heat pump and all new radiators and a hot water tank and cap off the gas for under £5k. My gas boiler is over 20 years old and has a minor but irrepairable (parts not available) water leak so needs topping up regularly. My radiators are the single thickness ones so at least as old if not older, so…
Spot the error in the weekly email
GAS. Unit rate 6.34p per kilowatt hour (kWh), UP 0.53p (1.6%). Standing charge 31.65p per day, DOWN 0.01p. ELEC. Unit rate 24.86p per kWh, UP 0.36p (1.5%). Standing charge 60.97p per day, DOWN 0.02p.
smart energy monitor
I am with Octopus Energy, and have noticed that for at least the last hour my smart energy monitor in the kitchen has been flashing and rebooting itself. Today I had the internet technician at my place because I changed providers. Where the meters and the monitor supposed to be given the new WI-FI details? This feels like…
Calculating energy costs with solar/EDDI diverter and Economy 7
I'm trying to find out whether there is an online calculator for energy costs, I know there are lots of variables, but something as a start point. I'll explain why... We have a 4 bed house in a rural area on Economy 7, no gas in the village, we run storage heaters and an immersion tank through Octopus Snug using 11,000kWh…
How can I see where my electricity is going
My electric usage seems to be very sporadic recently, sometimes even though no large appliances are being used my house is drawing 4kw of power.( this morning I saw 8kw being drawn!) most of the times it’s fine 0.4-0.8 but something is not right and I want to understand where it’s going. i recently stumbled upon people…
Octopus SEG tariff barriers
My solar panels were installed in March 2023. I have been chasing an MCS certificate & G98 certificate since then in order to set up a SEG tarif with my energy supplier Octopus. My understanding is that an MCS certificate is not a legal or mandatory requirement, however, if you cannot obtain one if your installers were not…
What are the Jan to Mar 2025 Octopus Flexible Rates
Does anyone know what Octopus Jan to Mar 2025 Octopus Flexible Rates are going to be for East of England, Electricity only (not Gas), both E7 and Standard
Edf demand for a paid bill 13 months old
On 24th December we got a demand from Edf for a bill we had already paid 13months ago when we terminated our agreement with them and swapped to Octopus. i was wondered how many others get theses letters informing us that bailiffs are being sent and scare tactics being used. We have received another letter on the 28th…
Newbie questions on PV panels and battery
Hi, I've exchanged contracts on a new build house and expect to move in around April. The house will have 8 PV panels, an EV charging point and no battery. I don't have an EV at present but will probably get one when I change cars in 2 years time. Please excuse the newbie questions I'm just starting to consider the whole…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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