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Info needed British Gas peak saver sundays
i joined BG in December and engineer told me about joining peak saver Sunday. I went to website and completed required details and got email back to say thanks we will let you know. After that nothing for ages. I phoned the chat line and spoke to a lovely lady who had no idea what peak saver was. I contacted BG direct and…
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renewing Octopus tracker now need a smart meter?
My existing Octopus tracker will need to be renewed mid February. on the email it states i need to have a smart meter in order to renew, in the case there is an issue with the smart meters can i still submit manual meter readings?
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Smart meter not commissioned
We’ve been in our new-build property for 2.5 years, and during that time, our smart meter has never functioned properly. I’m expecting an electric vehicle soon, so I need the issue resolved to access EV tariffs. British Gas told me: “If the meter is showing as whitelisted, this means it wasn’t fully commissioned during…
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Siemens central heating controlller
I have a Siemens RDJ10RF wireless thermostat controller. The screen has gone faulty and only showing half of the numbers. I have changed the batteries to the recommended new alkaline ones and it has not changed the display. Anyone know if it can be easily fixed or do I need a new controller. It is about 10 years old.…
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Economy 7 time switch off
Hello, I'm concerned about the switchoff for the radio teleswitch which controls our electricity meter. I'm told by our supplier EDF that the only solution is a smart meter but when the engineer came to fit one he said he couldn't because we had no mobile phone signal- which is true. I believe the smart meter uses the O2…
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Direct debits for a home with solar power
Martin has a useful guide supplied by Octopus showing the point at which your combined energy bill returns to credit after the winter (roughly early May) My question is, my solar panels will start to provide significant power from March onwards. Is there a graph for a typical home with solar panels. My thought is point you…
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Calls made for the price cap to be extended to protect those in communal buildings from rising bills
Hundreds of thousands of households could soon see their gas and electricity bills rise by up to 300% because they aren't protected by the energy watchdog's price cap, according to consultancy firm Ginger Energy, which has called on the regulator to act... Read the full story: Calls made for the price cap to be extended to…
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Cavity wall guarantee and building Regs
Wondering if someone can help. Buying a house where the vendor doesn’t know if there is a guarantee as they never received a copy when they bought the house after it was done. They also don’t have any building regs paperwork. Solicitor is getting an indemnity to cover the building regs. I have found this on the council…
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Dimplex Quantum storage heater will no longer fully charge, help
Hi, I'm having issues with my QM125RF (from 2016). About a week ago the display overheated showing error 32, after dismissing the error it went back to working normally for the rest of the day, however after that evening, it only charges 5.5Kwh, when it used to charge around 15Kwh (full charge). The core temp only reaches…
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Convert from unvented heat only to system boiler?
It looks like system boilers are more advanced (heat geek also suggest this), most notably supporting lower modulation levels and the pump being included in the warranty. What is involved in switching from an unvented heat only boiler to system and what are the pro/con with each approach?
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Energy Saving Measures - very basic
It has always surprised me when in discussions over energy saving there is hardly ever any mention of what must rate as the lowest cost but arguably most cost effective measure one can implement: Investing in heavy lined curtains and keeping them drawn whenever possible. Effective from both a physical and a psychological…
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Octopus Tracker
I’ve been on Tracker for 2 years - I renewed it in October but should I stick or go to a fix? If I do I can’t go back to Tracker for 9 months.
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Octopus / Solar Newbie
Hi I’m trying to help my elderly uncle by ensuring he’s on a decent energy tariff. I’m an Octopus customer & have made significant savings from their Tracker tariff. I’m hoping my uncle can also benefit financially from being an Octopus customer. Trouble is he has solar panels with a large storage battery & I have zero…
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No emergency credit facility on prepayment smart meter
I’m with EDF for both my gas and electric and there is no emergency credit set up for my electric meter. I’ve contacted EDF about it several times over the last 6 months and I’m getting nowhere. Each time I contact them I have to explain it all over again despite them saying they’ll look into it. Having read up on Ofgem’s…
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Tariffs for Solar plus Heat Pump
I will shortly be having an ASHP installed (probably Vaillant AroTherm Plus 3.5 kW) and I'm also investigating getting solar PV with a battery. I see that Octopus offer tariffs optimised for either heat pumps (Cosy Octopus) or solar+Battery (Octopus Flux or Intelligent Octopus Flux), so I'm wondering which would be best…
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High gas consumption.
Hope someone may be able to offer advice about my problem. I have a gas smart meter that doesn't work, so have to do manual readings every month. All has been ok until today , my meter is saying I have 185 units in a month. Last month I used 4, have ruled out a gas leak. Can a gas boiler be faulty without being on, only…
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So energy automated replies
From so energy all you get is automated replies. The only way for them to respond is to put a bad review on trust pilot. They have ignored data protection regulations and correction request from council. Keep saying they are sorting it but I've been waiting since end of October now. The Ico said they have one month to…
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Prepay gas meter in rental property
Hello, I've just taken on a tenancy, and discovered (via my own research) halfway through signing paperwork that I probably had a prepay meter. (a) should this have been in the letting details? (b) I had written assurances that I'll be able to switch suppliers with no cost, but this was before prepay was confirmed (I was…
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FTB: Confused about energy bills
Hi I'm completing on a 1960s 2 bed maisonette on Friday. The current owner is on Eon pay as you go smart meters I mainly work from home, I'm so confused about if I should stick with pay as you go or move to DD? Any advice?
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RTS signal ceasing
Could someone explain why we are expecting to spend something like £100 million just to avoid sending out a very minor radio signal ?
For questions about water supply to your home.
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Most recent: Many people may not realise how much we are being ripped off! by Robin9
2 August at 12:50PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.