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Is my gas usage normal / reasonable for a 1 bedroom flat?
I'm with ovo and here's my daily usage for January, which is basically peak winter So from the 1st of Jan to 31st of Jan I used on average £2.12 of gas per day. This includes the 30p standing charge. I have an electric cooker and take showers instead of baths. I think it's pretty low, I'm living by myself in a 1 bedroom…
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Problems with octopus billing
I feel stuck at the moment as Octopus gives the best rate for my solar export. however I would like to leave as recently i have been given a really big bill for energy and I can’t work out from the bill why? luckily I had a large credit built up but even with that I was -£400 the bills are really confusing it basically…
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New Smart meter giving crazy bills 4500£ in two months
Afternoon all, I have got some problems with YU energy provider for my gas and was wondering if anyone has had smart meter problems concluding in huge bills. I have been with YU energy for 20 months and have been paying around £400 by direct debit every month, had included actual readings and had a smart. In November 2024…
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Backdated bills
Hi, every year for the last 7 years I have sent our electric meter readings for our static holiday van to the site owner with a request for a bill. The meter is on the outside of the van so the site owner has 24/7 access to the readings themselves. We have still not received any bills. Anyone know how far back the site can…
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Does OFGEM report numbers of complaints by supplier ?
We often hear of reports of bad customer service by SP (and others) ? Are these figures published ?
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Octopus Energy and their 3rd party company PayLink
Hi, I have a elderly relative that needs help/support: https://octopus.energy/blog/octo-assist/ Octopus says their Octo Assist Fund is outsourced run by a 3rd party company called Paylink. Is Paylink like a credit rating reference agency like Experian or Equifax where you exchange your private financial information and…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Back Billing
Hello, I had a complaint with my energy supplier in April 2023 following which they refunded £900 to my account which reduced the amount I still owed them. There followed 2 further statements in April 2023 and another statement in May 2023. The additional April and May statements all displayed the previous amount…
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Smart thermostat
So After asking here: https://forums.moneysavingexpert.com/discussion/comment/81277696#Comment_81277696 I've decided to go with the TP Link Kasa TRVs especially given they're like £23 on Amazon atm. They don't however have smart thermostats which is kind annoying Would the Meross smart thermostat be decent for me?…
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Billing anomaly after smart meter was swapped
This discussion was created from comments split from: Smart meter fiddle by new energy supplier?.
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How to live without heating - save £000s
I am sorry to read Martin Lewis say he fears people will die because a lot of people cannot afford heating. I agree but regard it as sad. The Government, Councils, charities and other public bodies could do a lot more to advise people on what to wear so many of those people should be able to stay perfectly warm without any…
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Compensation
I had smart meters fitted a month ago. The electric one was fine, but when the installer completed the gas one and turned the gas back on, there was a gas leak. I contacted Octopus Energy, my supplier, and they said I needed to find an engineer to fix it and to pay for the repairs. He arrived after a couple of days and was…
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EDF Simply Tracker Extra Apr26
Just signed up to EDF Simply Tracker Extra Apr26 . Have 14 days cooling off to cancel. Says in newspapers that it won't be available for long. I think I have understood it. Basically about £100 less in standing charges over the year and that the unit rates for the gas and electricity are as if in standard variable. Is my…
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Scottish Power Website Account
Anyone else unable to log into their account atm? Yesterday (once briefly), I got as far as the 'My Account' page but it wouldn't let me enter my monthly readings (some error about customer account details). Tried again today (multiple times) and still no luck (error message may have changed though). As I can't login, I…
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British Gas
I have been at a new build property for 10 months and my gas account won't take automatic readings nor will it accept manual readings. I have been in touch with British gas on multiple occasions and keep getting told I'll be contacted but no one ever does get in touch. When they finally get the issue sorted, can I refuse…
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UKPN refusing to fix their equipment
Hi all I am in the process of having a new boiler fitted in my new home. Turns out that there is an issue with the earthing and service head. Due to us being in a maisonette my above neighbours electric is looped with mine. UKPN have been down twice now and have ignored the notes from British Gas and anything I have said…
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Should this be easy to clear up? Bailiff-type letter about energy bill I don’t owe.
I just received a bailiff-style letter relating to an alleged energy bill debt, from a firm I don’t want to name but who have been discussed on this forum previously. It relates to a flat where I used to be a tenant, that I moved out of over a year ago. However the Account Number that they supply is not the account number…
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Agile with a heat pump
So I had Agile in the summer months which definitely worked out cheaper overall, however, I got a bit twitchy about the winter as I have air source heating which we can’t quite work out. It seems it’s on all of the time, this is necessary with underfloor heating I’m told. It is complicated to work out how to set it so I…
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New rented house,supplies
Hi all When moving into new rented house, how do you setup gas and electric for the first time. Also how to get the best deal for cheaper gas and electric Thanks all
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Should I start a new Octopus fixed rate deal or not?
Can’t decide whether it is worth signing up to a new Octopus 16 month fixed rate or not? I like their “no exit fees” policy and I’m also not averse to getting smart meters at some point too to access their other products. For now I want to stay on a “normal” price structure but retain the option to switch with no charge.…
For questions about water supply to your home.
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
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31 August at 9:00PM
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