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Smart meter advice
Hello. I note previous threads re. smart meters, but would appreciate some advice on the following please. Our electricity meter was changed in around 2017/18 by SolarPlicity, from a traditional meter to a smart meter (Lanis/Gyr+ SM1 model, if that means anything to anyone). It has never been active as a smart meter…
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Disconnection problems showing on my Octopus energy account
HELP! I have been backwards and forwards with Octopus energy for nearly 7 months for a problem I didn't know existed until I requested a smart meter. We moved into a property that had two meters one for a flat and one of the main house. It was put back into one dwelling and a disconnection was undertaken for the 'flat's…
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Smart meter not updating deja vu!
https://forums.moneysavingexpert.com/discussion/6503873/gas-smart-meter-giving-wrong-readings#latest The above thread when I posted last with the same issue that the smart gas meter was not updating. EoN engineer came out and seemingly fixed out so from February 2024 to November 2024 started getting updated readings again.…
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e.on switch
Is anyone else struggling to put in their MPAN number? Despite putting my 13 digits (confirmed by BG) it still keeps saying 'must be a valid value containing only numbers' which I have done. Tried mobile and PC to do this but can't get past this and want to switch before deal runs out!
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So Energy: More than 100 cold calls and they ignore complaints
I've been a customer of So Energy for several years and I've been quite happy with them until recently: simple website, reasonable prices, clear billing. But back in September last year, they started making unwanted telephone calls. In the last four months, they've made 104 calls to my number. After the first 40 calls, I…
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One year fix or Two year fix???
Hi there. I’m currently on a dual fuel fix with Octopus until August. It has no exit fees so I can leave at any time. I’m looking at the fix offers and two have caught my attention - the Eon Next 16 month (i.e. next winter) fix, and the EDF 2 year fix (I.e. next 2 winters until end of Feb 2027). I worked out that either…
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Have I made the wrong switch? Urgent help needed please!
Hi all, Last week I used Uswitch to switch from EDF Essentials Fixed 1Yr
Oct25v3 to EON Next Fixed 18m v12 as this was the cheapest on Uswitch, but I'm wondering if I've missed the ball here. The EON next came out cheapest as it guarantees to be cheaper than the price cap by £50, but with energy prices due to rise, should…
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Energy club and Home energy
Hi did a comparison from British Gas and was told home energy would save us money. Within a couple of weeks said the prices would go up and now in first month saying we owe them £110 and bill gone from £1400 to £2200 advice pls.
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Landlord refuses access to electric meter and massive bill threats
Hi all, I'm asking this for a friend who is in a endless loop with British Gas and incorrect / unproven meter readings and inability for BG to check and upgrade to smart meter. He moved in 6 months ago and got setup with BGas, from day 1 the landlord has refused access to the meters (communal as a few other flats) and he…
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Radiators for a heat pump?
I’d really appreciate some info & tips on how to cope with radiator upgrades for an ASHP. I can cope with a box outside the house, I can cope with finding a place for a water cylinder, I can cope with a large financial outlay (incentives help.) What I am really struggling with is having to accept monstrous upscaled…
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Octopus Tracker tariff
I did a discussion a couple of months ago whether Octopus’s Tracker tariff was a good bet for winter. I chickened out, and went back on a fixed tariff. I’ve been keeping an eye on the figures, and it looks like I made the correct decision by switching. Rates are going through the roof at the moment. Any thoughts anyone?
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Look after my bills defaulted me to higher tariff
look after my bills defaulted my energy bill to eon who put me on the most expensive tariff. They are now uncontactable and Eon are saying it’s my fault for not choosing a cheaper tariff when that was the only tariff available at the time. They then moved me to a higher tariff without my consent.
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Energy supplier that will change SMETS2 meter?
I have had smart meters installed since 2019 and the gas meter is working fine and sending reads automatically, the electricity meter has never worked and is non communicating so won't send reads. I can read the meter reading off the display so EDF have said they will not change a functioning SMETS2 meter just because it's…
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Octopus direct debit guarantee.
Hi, Octopus are now demanding far too much money per month as a direct debit so I asked them to change me to the variable DD so I only pay what the monthly bill is, however they ignored this and tried to take a large payment again this month so I cancelled the DD before they had a chance. I then received an email regarding…
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Utility company suddenly charging for pipe damage from months ago
Almost 4 months ago, myself and my father were digging in the front garden of my house when we accidently damaged a shallow gas pipe. We were not aware the pipe was located so close to the surface. Workers from a utility company were called out to fix it. We were given the impression that we would not be charged for this…
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Octopus Energy - Night Rate not matching storage heater switch on
I have just been checking my energy usage and have noted that Octopus Energy night rate is not switching at the same time as my storage heaters and immersion heater turn on. I am effectively being charged to heat at the day rate. I cannot change the time these appliances turn on as they are fixed to the night rate meter. I…
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Smart Meter and Family Usage
Hey MSE'ers, I decided to post this here to attract the responses of families but essentially I am enquiring about those with Smart Meters (SM). I live in a 4 bed (extended) semi detached house. Rads turned to snowflake in 2 downstairs rooms that aren't in use and I have Hive also. Essentially I am heating…
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Large Octopus Energy bill after receiving no bill for over a year
Hi, As the title suggests, I've received a large energy bill after receiving no updates from Octopus for over a year. I had the same problem with them last year after not receiving any updates and queried it to receive another large bill we were blissfully unaware of. We were told to alter our direct debit to pay off the…
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Octopus refund issue.
Hi, short story, I am with octopus energy for gas and electricity, they set the direct debit amount to £309 a month and when i looked at my app, it said I am in credit of £2800. So I requested a refund, first they wanted an upto date meter reading, which I found bizarre as I have a smart meter, but I gave them a reading,…
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Bright app new features
Looking at my bright app today to answer a question in another thread I noticed that it now shows export data. I don*t use the app daily etc but I was gobsmacked to see that has been added, or perhaps I should go to specsavers.
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