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Energy company are forcing me to replace my meter
My energy supplier has sent me a message to say that my electricity meter is reaching the end of its certification period. They want to replace it with a smart meter. I've so far resisted their nagging to do this, but the new twist is the certification period. Can they force this replacement, is what they say true about…
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British Gas incompetent
I have had a prepayment meter for many years. Late last year it stopped working and British Gas installed a new meter in January. Because i am disabled and couldnt reach the meter, it was changed to a credit meter. I had been waiting for a direct debit ever since as was told it wasn't communicating with them. I wanted to…
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No Heating Bill For 6 Months - Advice Needed
Dear Forumites, I purchased a 1 bedroom flat, which has a community heating system. This means that our heating and hot water are centrally billed via our private estate management company. I moved into the property in November/December 2024. Our estate management company are having issues generating bills for this system,…
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Prepayment meter but provider says I've underpaid
This discussion was created from comments split from: OVO claiming closed prepayment meter account is in Debit.
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Proving to Utilities companies that your flat is Residential not business
Help dear "forumites". A family member is moving into one of a block of 6 residential flats but the electricity and gas supplier insists that his Meter is "Business". That sounds expensive in the current market. I've heard elsewhere that the way to resolve this is to get Council Tax paperwork showing that the block is…
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Intelligent Octopus Flux v Intelligent Octopus Go
My hard is scrambled trying to figure it which is best for me currently and when I should switch. I have both solar (12 panel 4.2kW with 9.5kW battery) and an EV with Zappi charger. I currently have access to FREE EV charger though occassionally need to use my home charger. My use of FREE charger may be ending soon. As I…
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Gas only fixed tariff?
I was on a dual fuel fix but moved my electricity to Octopus when I got an EV. This left me with a gas only fix with my current supplier, which is now coming to an end. I want to switch to a new supplier/fix but can't find any gas only ones, only dual fuel or electric only. Am I missing something or is it just not possible…
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Leak after OVO Boiler Service now trying to charge me to resolve
Complete newbie just looking for a bit of advice and the best way to proceed or the likely hood I will get a postitive resolution. TLDR: Boiler service with OVO, started leaking after, contacted them and they are tryin to charge for resolution. Full Details Boiler was serviced by OVO on the 8th, after the service was…
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Energy company back billing
Hello, Has anyone else encountered this following problem. Whilst the Ofgem rule is that domestic supplies cannot be backbilled more than 12 months, and that communal supplies should still be treated as domestic where they are 100% residential or substantially all residential, my blocks residents are experiencing energy…
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Octopus Energy Usage Not Updated
My Octopus energy for gas and electricity hasn't been updated since 26 March. Just wondering if this is the case for other Octopus customers who read these threads?
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Cheap Energy Club - Please incorporate export tariff info
The Cheap Energy Club is excellent, but when you are also exporting it's also a pain. Knowing a supplier's export tariff is a substantial part of finding out if switching is worthwhile. What appears to be a good deal and their fore worthwhile switching is scuppered when you find out they don't offer an export tariff, and…
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Apparently Policies of all energy compaines?
Has anyone else come across this? That what I have been told by my energy company that " all" energy companies have this policy to take funds from you if you happen to be in credit even if you have a direct debit set up if it does not met the costs even when they gave you the direct debit figure? I thought they had to give…
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RTS Switch-off
EDF keep nagging me to replace my electricity meter with a 'smart' meter. I have an Economy 7 tariff and they tell me that the RTS switch-off will cause the meter to stop working. Looking at the meter - see photo - it appears to be of a type that doesn't use the RTS signal. One of the digital displays is a clock, so I'm…
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New storage heaters, Dimplex Quantum??
Hi all, looking to pull the trigger on replacing a couple of our 25+ year old storage heaters. Noted that Dimplex Quantums sseem to be a popular, (although more expensive) choice. Just looking for some input as to whether they are worth the extra money?A bit of background....we are now retired, so at home most days. Not…
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MSE "enhanced service" at EON?
Has anyone else experienced the "enhanced service" from EON after signing up via MSE? Two months later and multiple emails and I still don't have a working smart meter (despite this being a new build with smart meters).
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EDF account only showing my meter readings
Hi Can anyone tell me if it's normal for my EDF account to show only my readings? Cheers
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Electricity meter goes backwards then doubles usage.
Has anyone else experienced this? Over 3 days my electricity meter went backwards by 3KWh then went forwards adding a day that did not exist. I take readings and photographs everyday because of the past problems with my supplier and consequently I know exactly how much KWh I use everyday and night (Econ 7). I could not…
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Octopus DD change to "GC-re Oct.." is genuine.
Just for reassurance to Octopus customers getting warnings from their Bank and hopefully reducing traffic to Octopus' helpdesk.I was informed by my bank today of new Direct Debit being set up to "GC re Octopus Energy Limited".It is very unusual for Octopus to change things that might raise concerns with it's customers…
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switched from EDF to BG
I switched from EDF to BG on 27th March before their Fixed rate ended as per Martin Lewis recomendation. I gave the meter readings to BG who sent them to EDF. I received an email saying we are sorry you are leaving, then 29th an energy bill. When I looked on my app I was in credit by £39.30. on 3rd April they took my…
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Is This a Good Solar Panel Quote? Seeking Expert Opinions! ☀️
Hi everyone, I recently received a quote from Project Solar for a solar panel installation, and I'd love to get some insights from those with experience in the industry or homeowners who have gone through a similar process. Here’s what’s included in the quote: 🔹 12 Evolution Maxima 490W panels🔹 8.6kWh FOX Energy Cube…
For questions about water supply to your home.
4.2K discussions
28.3K comments
Most recent: Forced to have a water meter by dunstonh
6 December at 10:31AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.