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Octopus playing the increase DD game.
So had a email from them last week stating that my £150 a month DD would be increasing to £ 166.01. We continually review your account balance and monthly payments to help keep your account on track, and it looks like your current payments might not be enough to keep your account healthy, so we’re suggesting an increase to…
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Octopus Energy
I transferred my energy supplier to Octopus energy late last year. This appeared to go smoothly, despite no money being taken in December last year, at which point I contacted them to ask why no money was being taken. They assured me that was because nothing was owing. A scant couple of months later and it now turns out I…
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Moving from Oil Combi to Electric heating
Hi, My oil combi boiler has packed up and needs replacing (£4,500 best quote). However, I have been panning to switch to a more sustainable and less grid reliant set up, and while I had hoped to do this next year, maybe better to just go for it now. i have done quite a lot of research and this is my proposal. I would…
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Outfox? Out to lunch...
I tried to switch my electricity supply to Outfox The Market this weekend. The usual string of direct debit/meter reading/how wonderful we are emails arrived as slick as you'd expect. On Monday, I had a simple query which could have been handled in a couple of minutes. Half an hour on hold and still 'there are 16 callers…
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Radio Tele switches in June 2025
I have economy 7 and I emailed octopus to see if I will be affected by the switch off. They said if they haven't emailed me, then probably not. I've enclosed a photo. Can anyone advise me?
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Can an Economy meter support both tariffs (E7 and E10)? or are they 2 different meters?
Hi, we've been in an "Economy 7 tariff" for many years because we've got overnight electric radiators. I was now checking to change to another provider and "Home Energy" is asking me if my traditional meter is an "Economy 10 meter", do you know if my traditional meter supporting Economy 7 can be referred to as an 'Economy…
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Price Capped Direct Debit tariff
I just got a email from MSE's Cheap Energy Club Most of the cheapest fixes have already been pulled. As I write this, there are two left – both, on average, over 6% cheaper than the current Cap (so likely 12% cheaper than the April Cap) I am on a price Capped Direct Debit tariff for the last 3 years,i check the MSE Cheap…
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People's Energy - Share holder claim
so , i have received an email which a previous thread has confirmed was sent from a legitimate source with reference to People's Energy .."According to our records, you became a customer of People's Energy after the Data Breach. We are now writing to you (and other Former Customers who became customers after the Data…
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BG tariff?
Could someone please explain this night time tariff? "Electric Driver v14 Get cheaper energy at night between 12am and 5pm, with a night rate of just 7.9p per kWh - fixed for 13 months."
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Cosy Octopus £1 when it's below zero (noon til 6pm)
An interesting email from Octopus but suspect we are past the temperature averaging below zero degrees from noon til 6pm so more of aarketing exercise or a gimmick.
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Charge from 2022 on 2025 bill? E.on Next
Hi, today I received a bill for January which had charges from 2022 included. These charges were reversed, however it seems very odd. Are E.on trying to manipulate their 2022 figures somehow? Has anyone else had this?
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PAYG Gas - not Smart meter
Hi, Is it still the case that I should put a lot of money on the meter to avoid price rises?
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Blank meter
Since december 24, my meter has been blank due to a power cut. I’m with octopus energy. I cant switch as I have no readings. I’m not even getting an estimated bill. I am still paying my dd. I’m waiting for a replacement meter. Advice please!
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Moving from Octopus Flexible to Outfox The Market Feb 1 Year Fix
Can I pick and choose my direct debit amount like Octopus? I used to credit the account with say £500 and set my DD to £1 and let the credit dwindle down after every meter reading... How can I do something similar with this company? Seems like I cannot?
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Being charged above the price cap
I don't know if I'm missing something but yesterday I was looking at switching my energy supplier and when inputting the figures I looked into the current price cap and discovered that Eonnext have been charging me above the price cap, or so it seems to me. I haven't had a really good look yet to see how far back this…
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Advice About Boiler Flow Temperature For Gas Savings Please
Hi, I live in a small, rented, mid-terraced, 2 bedroom house on my own and would like some advice about saving money/gas usage on my bills. My house only has single-panel/convector radiators in each room but all except the largest radiator in the living room have TRV valves on. I have a Glow Worm Compact 24c boiler and a…
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Insane Energy Bill
Hi Everyone, I have made the account as I have no clue what to do. I’m 23 and am renting my first place with a couple friends. It is a 2 bed flat and is only electric no gas. Our bills have been around the £150 mark a month. This morning I woke up to a bill of £2,700. They say we have been paying estimated bills which is…
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New house no gas extortionate bills
Hi all I moved to a new house in a small village with no gas last April. I had no idea that electricity would be so expensive to heat a house. I have just had my monthly bill- £419! I have the heating on upstairs twice a day for an hour and downstairs from 4-9pm. This still seems so expensive! Its a small 3 bed house. I…
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Eon Next recharges
Last month I had alot of recharges on my account from Nov 2021-oct 23, this was the peroid I didn't have a smart meter. On my January 2025 bill I was charged approximately £90 for usage during the above time. After going through the bill, I could see I was charged estimated usage before I even had gas to the property. I…
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Energy Supplier Confusion & Warrant Threat, Advice Needed
Hi everyone this is my first post here. I purchased a flat in England in June 2022 and have had ongoing issues trying to set up an energy account. When I moved in, I attempted to sign up with several suppliers, but none were accepting new customers. SSE was identified as the supplier, but when I contacted them (primarily…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.