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IHD electricity usage 1/1000th of what is should be
My IHD from British Gas is showing my daily electricity usage as 1/1000th of what is actually is as in it says I used typically 0.015kWh of electricity per day when it should be 15kWh. Unfortunately I am billed for the 15kWh. I have tried another IHD from Glowmarkt and it has the same issue and on discussing the issue with…
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Eon Next Loyalty 12 month v 4
I received an email invite to sign up to a new tariff on 9th April. I was on Next Fix 12 month v11 ending in August. My DD was reducing to £163 as I was paying more than using. The new 12 month fix quoted £138.23 which seemed good and I signed up. Had also compared the 24 month deal. A few days later, noticed Dd still not…
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Small Business Energy help for broker scams
Hoping someone can help! We have a small business with two electric meters. One contract is up on 31/3/24 and a third party broker (Northern Gas & Power) have got us in to contract to sign back up with the currently supplier (Engie) but at a rate of 60ppkw for over 3 years. This is on a blend and extend contract so in…
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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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Government Energy Saving Scheme -E-ON Next
What happened if the tenant moved out on 16 January 2023 part way through the month? E-ON Next have reversed the £67 back onto the account leaving a balance in debit of £67.00. They are demanding a repayment one year on, no notification was received it was outstanding for 12 months. Would it be the tenant who held the…
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E.on billing us for 1.8K elec despite only have a prepaid meter??? Help
We have recently moved house and as is expected we closed our account with E.on as it was a pre pay and our new house has a different supplier. We have now recieved a bill for 1.8K for electricity used from 2021 until February 2024. We were tenants and the meter failed so a new meter was installed by E.on on the 21st March…
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Exit EDF early
Does anybody have any experience of switching tariff with EDF early within the 49 period? They advised that my Total Fix May 24 was well within the 49 days now so I could switch with no fee so I've just switched to their standard variable. However they are now trying to tell me that changing to the standard variable will…
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Electricity contracts tied in or not?
We were talked into signing a 3 year fixed electricity contract with British Gas Lite the brokers (Great Annual Savings) have since gone out of business. We were signed up in November 2022 but our first contract (we have 6 meters) didn't start until June 2023, I wanted to try and either renegotiate our terms or find a way…
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Install gas or electric in flat
I have just purchased a flat and don't know, what is the best route to go down regarding heating. At the moment there are storage heaters( old ones) in the bedroom and lounge and a gas boiler to heat the water. The gas boiler needs replacing anyway. What would our best option be replace the boiler like for like and buy…
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Cant access edf
Morning.cant log into edf just shows blank page.anybody else having problems at all 🙂thanks
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Octopus
Anyone encountered this issue with octopus? They used to invoice me monthly until last october but ive not received anything since... until I chased them up! Now they tell me I could save £265 by changing tariff. But my issue is why didn't they advise me of this month's ago when I could've switched AND saved my money…
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Octopus Senior Customer Happiness Specialist - Kafkaesque
I've been on Tracker since V1 - no problems - I weathered high rates and enjoyed the lower ones. Like everyone, I was renewed on the same deal last year with my specific end date of May 1st 2024. Fast forward, mid March 2024 CS get in touch do I want to renew - I say yes please. The tariff current at that time was December…
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is it true that there is a plus or minus c3% tolerance in usage measurement by smart meters?
Saw a headline in the Daily Mail, article is behind their paywall. Headline suggests smart meters don't necessarily measure usage accurately, and there is a tolerance of plus or minus 3%, is that right, or have the Mail got their facts wrong? Is this tolerance any worse or better than the existing non smart meters? I am…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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Octopus Energy-Take over of Shell customers
I entered into a fixed 12 month agreement with Shell in Feb/March 2024. Since Octopus energy took control of my account, they had a 12 month agreement which I took advantage of. On my latest bill they have charged me £150 early exit fee for leaving the Shell scheme and fixing with Octopus energy. My argument is that I…
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EDF Harrassment!
I’m wondering if anyone else are being constantly bombarded by EDF to confirm an appointment for an engineer to visit your home to replace both your Gas Meter and your Electricity Meter? I had a faulty Gas Meter last year and 4 Gas Meters later my current one is in place. I had to go through several days with a GAS LEAK…
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Scottish Power Billing Frequency
Apologies if this has been asked before, (my first post and I'm not getting the hang of it too well). My Dad is with Scottish Power and like most folks he pays by monthly direct debit. Billing seems to be on a very varied basis which makes it super awkward for him to see for himself how close to ideal his monthly payment…
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A cautionary tale
I use Eon for my energy. Last year, I opted for one of their Loyalty tariffs as it was a) cheaper than SVR; b) stated that exit fees would only apply on change of supplier. So, last October, Eon told me that I could save by switching to one of their Pledge Tracker Tariffs. But I thought I would check with their customer…
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Octopus Agile vs Tracker vs Go
Any views on whether there is a clear answer to which tariff would be cheapest over a full year if I am an high energy user (about £420 per month DD for Electric and Gas) with an EV which is used for on average a couple of hundred miles a week and charged mainly at home? We don’t have solar or battery and we shift a bit of…
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Octopus energy, their cumulative meter total on your account doesn't match smart actual meter
I'm posting this as I've discovered this on 2 separate accounts now. Octopus have a cumulative meter reading on your account. Obviously the idea is that you get billed on the units used between readings. However, on 2 accounts I've noticed that this bears no relation to if you physically check the cumulative total on the…