Energy

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I have recently upgraded my heating and looking to change my electricity tariff. I looking at 2 tariffs 1st Cosy Octopus and 2 EDF Heatpump track. My question is if I work the various rates per hour over 24 hours then divide the total by 24 hours will give me the Average. So Cosy Octopus work out at 27.47p PKW and Edf…

I’m having a problem with my mum’s new smart meter. EDF have replaced her old RTS complex meter with a SMETS2 smart meter, but are taking their time configuring it properly. It’s showing 2 readings, which I assume are peak and off-peak, but her NSH is coming on at odd times and looks like most of the usage is registering…

I did an energy price comparison on the MSE Energy Club for my mum's gas and electrictity (she's 88 and can't do it herself). She is currently with British Gas on a fixed rate tariff ending in July 2026 and paying £223 a month. I worked out her annual usage and did a new price comparison. The results show that she can save…

I submitted a meter reading and requested a refund of my credit balance still leaving a credit balance. Octopus Energy have failed to refund after 4 weeks and just say it is processing. In the meantime they have taken a further Direct Debit payment. Did Ofgem not recently remind energy companies they have an obligation…

as the topic says the wholesale gas prices are falling by the day are we expecting to see some cheaper fixes out soon

Just received an email from Octopus saying they're increasing my energy bill from about £50 a month to £80. Quite a hike! I'm a single person and am really careful with my energy use - eg I only use power in the room I'm in, and when I do have the heating on, it's only 16C to take the chill off. I'm on a dual…

I usually give my FIT reading to EDF on the 1st of the month every 3 months.Had the usual email from edf asking me to send FIT reading, takes you to a new web page now asking you to input account number and FIT Identity number.Never had to input account number before and the Identity number isn't as before, you can't add…

We have recently purchased a hot tub and our electric usage has increased considerably . We are on a fixed tariff at the moment with Octopus. would we be better off changing to an Economy 7 tariff?

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I did the Collective Nov26 duel fuel switch from Octopus Energy to British Gas. A few weeks ago I had found out that my Gas supply is with Octopus. Both suppliers is still referring me to the other. I have asked BG to request the switch and they said to ask OE.I had read the BG customer service is poor but I was not…

I recently moved house and closed my account with Ovo which had been energy provider for over 4 years. When I closed my account, it was over £1000 in credit. I was told the credit would be reimbursed as soon as they issued the final bill, within 4 weeks. Time went by and I contacted them multiple times, but nothing was…

Only got room for one appliance in the kitchen. Should I go for a fridge or freezer? Which is.cheaper to run?

I left British Gas over a year ago now having joined Octopus. I am sure I inadvertently paid to much by sending another tenants meter reading during my time with British Gas. I was wondering if there is any chance I could get reimbursed the excess money that I paid?

Hello all, has anybody experienced issues selecting their 'special' tariff to ex Tomato Energy customers? As in my experience unit rates and standing charges which meant to be exclusive till the 5th of December are completely different once you sign up for them? Thank you.

Following Martin's programme last night I checked out the Eon Next 18 month fixed rate, decided I liked it and applied direct to Eon to switch. Rather surprised to be told by Eon that although my transfer decision wasto choose Eon on the basis of that fix, I would not be guaranteed that rate and that my trransfer would be…

Hello We switched to Octopus in July this year after issues with Ovo (different post). We switched from E10 (Ovo) to E7 (Octopus). We have a smart meter and were assured that switching would be simple. It hasn't been. We have encountered several issues, the main one being that we are now on an E7 tariff but our meter is…

Got an email yesterday about signing up to the EDF EV tariff smart charging bolt on as it is now available for zappi and Hypervolt home 3 pro EVSE in addition to the existing list of compatible cars. https://www.edfenergy.com/electric-cars/ev-tariffs/smart-charging-bolt-on/compatible-evs Integration to my zappi didn't work…

Earlier this year (late spring and summer) my gas smartmeter stopped working. It did not just turn into a "dumb meter" but completely stopped working. After it was replaced, I was issued with a bill for which my usage was estimated for a period of almost 2 and a half months, across three billing periods. Thinking the bill…

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