We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
BG 19 months later
Hi, we left BG due to horrendous inconsistencies with whay we owed - literally one day the app said £300' the next day it was over £16000. Anyway we voted with our feet and left April 2024. No communications since. This week I receieved a survwy asking why we left AND a bill for £400 for energy used April to May 2024. When I queried the 12 month rule, they said 'the billing has been under review and because we are out of the 6 week notice period we have knocked off £26'.
Where do we stand? I have escalated it but we know how this usually ends - them selling the bill to a debt agency. Any advice gratefully received. It's not the paying that is the problem it the shock bill due to their incompetence.
Where do we stand? I have escalated it but we know how this usually ends - them selling the bill to a debt agency. Any advice gratefully received. It's not the paying that is the problem it the shock bill due to their incompetence.
0
Comments
-
As long as you provided meter readings when you left in April, and haven't had any payment demands since (or notification of a 'billing review') then you should be covered by the 12 month back-billing rules.
Follow the steps here to tell them to get lost, and then complain to OFGEM if they won't leave you alone.
What to do if you get a back bill | Ofgem0 -
I hope you are right. Thank you for replying.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards