Just noticed EDF not taken direct debits since July 😢

chocky1

What do I do ?  Been putting regular meter readings in and just thought the direct debit was ok. Always was but since July they haven’t taken the payments.  Really panicking now .. feeling so stressed ! 

Archerychick

Contact them, it’s the only way forward 

Robin9

When you ring them give them meter readings.

PS are you still at the former Guest House. Did you sort your Business/Domestic supply?

chocky1

No regrettably never got supply sorted .  It was going to cost more changing meters than having 2 standing charges!  

So I’ve been putting in regular meter readings every month … can’t believe I missed the fact they hadn’t taken payments …

chocky1

Can’t decide if it’s the banks fault or edf 

Robin9

chocky1 said:

Can’t decide if it’s the banks fault or edf 

It doesn't matter -  just contact EDF##

dunstonh

chocky1 said:

Can’t decide if it’s the banks fault or edf 

Or yours.  While you don't originate the dd request, you are responsible for reconciling your statement.

On the plus side, at least you know why your balance is higher now and if you have an interest bearing account, you have gained some interest on it.

teaselMay

Have you looked at your EDF online account? There is a possibility you've a big credit balance and they're not taking your direct debit to reduce it. It would seem odd if they've been expecting a payment and haven't contacted you when it didn't arrive

chocky1

Thanks for useful comments.  I wain’t blaming anyone actually … but was finding it hard to understand why they hadn’t contacted me 

EssexHebridean

It’s a DD so it will have been EDF failing to ask for it.

Hopefully the “extra” money is still in the bank and you can just transfer it through in a lump sum. Once you’ve straightened this out though, I’d go through 6 months or so bank statements to be sure there’s nothing else gone awry, and just set aside a few minutes each week going forwards to run an eye over your online banking to be sure all is as it should be. 

chocky1

Contacting them tomorrow 😏