Help Needed: EDF Gas Billing Dispute – Charges Don’t Match Usage

Hippogirl129

Hi everyone,

I’m hoping someone here can offer advice or share similar experiences. I’ve been in an ongoing dispute with EDF regarding my gas bills, and I’m at a loss about what to do next.

Despite contacting them multiple times since early 2024, I only received a response last week. The delay has been incredibly frustrating, and the charges on my account just don’t make sense.

To add context: I returned from holiday in August 2024 to discover that my gas meter was broken. EDF replaced it shortly after, but ever since then, I’ve had issues with erratic billing and unexplained charges.

Here’s a breakdown of the bills:

• 1 April 2024 – 20 Aug. 2024: £517.42 (Spring/Summer – unusually high)

• 21 Aug. 2024 – 31 March 2025: £185.96 (Autumn/Winter – surprisingly low)

• 1 April 2025 – 30 June 2025: £863.81 (Spring – extremely high for a short period)

• 1 July 2025 – 9 Sept. 2025: £61.79 (Summer – seems more reasonable)

These figures are inconsistent with seasonal usage and my historical consumption. I’ve asked EDF for a breakdown of how these charges were calculated, but I’ve received no clear explanation. I’ve also raised concerns about a possible meter fault, and while someone from EDF did inspect the meter, I’ve had no follow-up.

I’ve told EDF I won’t pay until a full investigation is completed and a resolution is provided. I’ve also asked for a payment plan that reflects my financial situation once the issue is resolved.

Possible issues I’ve considered:

• Estimated or incorrect meter readings

• Billing periods not matching actual usage

• Tariff changes not clearly explained

• Faulty meter

• Charges not aligning with previous years’ bills

I’m now considering escalating this to the Energy Ombudsman and requesting a deadlock letter if EDF doesn’t resolve it soon.

Has anyone dealt with something similar? Any advice on how to push this forward or what steps I should take next would be hugely appreciated.

Thanks in advance.

Robin9

You should be able to answer your first question.

Look at your bills -  do the meter readings compare with what you have given to EDF ?

Also on the bills look for the letters A C E S  or our read/your read ?

Read the meter today - is it far out from the Sept 9th one.

Details of your tariff are on the EDF Dashboard. There will have been tariff changes on 1st April and 1st July.

Are you on a fix or been on a fix ?

Brie

And check that the meter number is correct on your bills.

Robin9

If you look on your meter there will be a sticker showing the old and new meter readings - do these agree with the ones shown on your bill ?

Were you in debt on April 1st 2024 ?   If so the bill on Aug 21st may well be a catch up.as the supplier will have had an actual reading.

molerat

Also divide the billed kWh by the billed units, an answer of around 32 means you are being billed for an imperial meter and around 11 means a metric meter.  Then compare that with what is shown on the front of the meter which on any modern meter will be M3, metric.

WiserMiser

It seems that your meter was damaged in your absence, which suggests it's in an external cupboard or meter room.

If so, you could be being billed for a neighbour's usage.

Do the Meter Sanity Test, similar principles as for electricity.  Turn on the oven and all the burners and turn on the GCH with the thermostat turned up to maximum.

https://forums.moneysavingexpert.com/discussion/comment/78850409/#Comment_78850409

aldiscountshopper

good information here thank you