-
Ovo help! Previous homeowner debt
Hi looking for some advice, Just bought a property supplied by Ovo, that has prepayment meters for gas and electric. There is debt on both meters and gas in total of £1300 and increasing by the day. Ive provided all the evidence to Ovo that I have only just moved in opened and closed an account with ovo to go with my old…
-
EON
We have recently had a smart meter fitted by eon ,, even though we did not request it we went ahead with it as a pay as you go ,, one month in we are still wating for that to be switch from monthly direct debt which we where never told ,,, we have always said it had to be pay as you go ,,, i have had a nightmare with eon…
-
Fixed rate not fixed
My fixed rate energy bill has just more than doubled. What I didn't realise was that the fixed bit is cost per unit of electricity and not usage so I've managed to accumulate a fairly hefty debt. Had I known this I wouldn't have bothered with a fixed rate. British Gas, who my account is with, have agreed to lower my direct…
-
Early exit fees quoted on Cheap Energy club
I am looking to switch suppliers on the cheap energy club to a fixed rate dual fuel contract. The early exit fee is £100 but it does not state if that is £100 per fuel or for both. Can anyone clarify this.
-
Switching to another new supplier while in 14 day cooling off period
I recently switched from Eon Next to BG and my BG services started today. However I found a cheaper deal with Fuse, and I decided to switch from BG to Fuse. Am I correct that BG cannot charge me exit fees to move to a new supplier, as I am still within my initial 14 day cooling off period with them? I didn't want to cancel…
-
£20 payment
Hi, just a simple question. I switched my gas and electric tariff through an MSE link but withing British gas, i.e. from one British gas tariff which I was on to another BG tariff. Am I entitled to the £20 dual fuel payment from MSE? Many thanks.
-
When is a fix not a fix?
I analysed my ‘fixed’ tariff with EDF Energy to discover that they had increased both the unit rate and the standing charge several times during the fixed year of my contract. How can this be possible? The tariff was EDF Ensure Jul25.
-
fixed rate energy bill is ending and Direct Debit is increasing
This discussion was created from comments split from: my fixed rate energy bill is ending and DD is increasing by £200 per month.
-
Cheaper energy
I have utility warehouse and in credit no exit fees been offered £20 a month cheaper over £200 a year is it better to switch as I get emails saying there’s better deals on energy now?
-
Export Mpan problem
EDIT: My Bright app is seeing export now after deleting and re-adding my meter, so maybe its just a matter of waiting as somebody mentioned. ---------------------------------------------------------------------------------------------------------------- I have recently signed up to SEG with EON Next. This seems to have…
-
RTS METER SWITCH
Help ! Ovo are telling us that our electricity supply will stop if we dont make the switch from our RTS meter to a smart meter. We dont have a need to change it. Are they scaremongering?
-
Octopus Final bill for £2K cannot be right
I moved out of a property in June and received a closing bill from Octopus in July which seemed correct. I keep a spreadsheet of bills and usage etc and so I was tracking roughly what the closing amounts should be. Yesterday I received a demand for £1902 from Octopus, stating that the smart meter reading on 8th June was…
-
Outfox Energy - switching tariffs internally exit fee rules from 1 September 2025
Outfox used to let you switch tariff internally without charging any exit fees but they are changing that position from the 1 September according to a Facebook post from Outfox. You will have to pay any exit fees unless you meet two particular criteria... You’ve completed 50% or more of your current fixed tariff duration,…
-
Octopus payment changes
Has anyone else had problems changing their monthly payments to Octopus? Tried a few days ago and it said there's a fault. Tried again today and the fault's still there. Thanks.
-
EDF TARIFFS / SEPT 2025
Hello, Anybody with EDF.. have you decided your next tariff? I am on the Essentials Fixed 1Yr Sept25. I can’t decide whether to select the ‘Simply Tracker’ Sept 26 (£50 disc off standing charges) (prices rise and fall in line with Ofgem’s price cap) OR opt for the ‘Simply Fixed’ with rates and standing charges for the…
-
Smart Meter - no thanks!
Hello forumites. I am due to move into a new place, which was I believe was previously housing association. Looks as though it has pre-pay gas/elec meters (or at least some sort of "not very" smart meter). I have zero confidence in so called "smart" meters, which appear to have caused nothing but problems since day one.…
-
What's going on with Octopus statements?
When I first joined Octopus last year they used to send a single monthly statement covering electricity imports and exports along with gas. Around three months ago electricity and gas statements started coming separately. This month they've separated exports too so I've had three statements. It's no big deal but some…
-
Year on year fixed rates - Octopus
I usually fix for 12 months year on year with Octopus. This year my fixed rate is due to end on October 4th, and was contacted today to undertake a new fix. Looks like if I take the offer of fixing for today I'll go onto the current August rate (2025v1). It generally seems that there are maybe 2 versions each month and…
-
So long farewell EDF …
THIS DESERVES ITS OWN THREAD It’s official … I am now an octopus customer …. this post is to thank each and every one of you who took time out of your day to help me since this saga began in march this year as you all know , it’s been a trial to get to hear , I’ve shed a few tears , been full of anxiety and overwhelmed…
-
Outfox Energy Changing Company Policy Behind Customers' Backs
Been with this company since last year, and never had a problem. Any contact has been dealt with swiftly and well. However something recently has irked me a great deal. As you're aware recently tariffs across the board have been changing quite frequently. It's not uncommon to sign up for one tariff, only for the same…
For questions about water supply to your home.
4.3K discussions
28.7K comments
Most recent: Why is my water bill so low? by tim_p
4 April at 10:03AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.