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Setting New Price & Moving Home
Good morning all, I am hoping I am not too late now to set up a new price before the new prices come in to play on the 1st April - could someone please confirm? We are moving house this year, likely in the next 3 months. If we move, does that new price stay with me as a customer, or does it stay with the property? Has…
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Problems with Smart Meter
I have had an Aclara SGM1415-B Smart meter for several years and, up to now, it has worked OK. The meter originally supplied the house with electricity on two circuits. One for the storage room heaters and th stored hot water heater and the second circuit for the rest of the house. Initially the storage heaters only had…
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Octopus Points
Just like any energy company their energy saving events are a sham. They pay me around 100 "octopoints" for every kWh saved. Sounds impressive until you want to redeem them and find out the points are are pracrically worthless. My 1800 octopoints accrued so far by sitting in the cold and dark are worth just £1.34! Why did…
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Beware Price quoted for EDF Electricity in the Cheap Energy Club
I have just transferred my energy supply to EDF as the Cheap Energy Club stated I would save money. Unfortunately price per unit quoted on the Cheap Energy club information is 23p kWH and the actual price at transfer is 29p per kWH. Just checked and it still shown as 23p on the Cheap energy Club. This has increased my…
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How can I get BG to replace my RTS meter
Hi all my first post! I am a British Gas “customer” on a fixed price tariff Last October BG advised that my electricity meter was one of the soon to be obsolete RTS type. so I dutifully signed into my account and tried to request a smart meter … no appointments available. Since then I have regularly tried to request an…
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Back Billing PAYG
I was a payg electricity customer from 2003. For about 15 years the meter could not be updated with new prices. The meter started accumulating debt. After a few years I contacted them and the debt was written off. In March 2021 they stopped sending\creating statements completely. No account was available/accessible online…
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Solar Exporting
Does anyone know if its possible to switch exports tariffs first and then import tariffs a few weeks later so that both end up switching around the same time(as export switch takes around 4 weeks). I’m think about Eon Next Drive Import(6.7p at night) and export at 16.5p.
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Switch from British Gas to octopus
a few weeks back i switched to Octopus from British Gas i have the old key and card meters so we went threw formalities i asked if i could have smart Prepayment meters to my shock i was told no if you want one you have to have a direct debit setup i told them no i dont want that i want prepayment smart meters was told no…
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Is this an RTS meter - I am not on a dual fuel tariff
The house was built in the 80s and had economy 7. No storage heaters ever. Combi boiler. I contacted Octopus a few years ago and went onto a normal single tariff. I definitely do not use economy 7. I have that in writing from octopus. I do t want economy 7 as I use very little at night. But the meter does have day and…
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Claiming compo after being hassled for an energy debt you obviously didn’t owe?
After setting debt collectors after me, the energy firm soon admitted the debt wasn’t mine, & didn’t even relate to the property I’d been living in. During our exchanges they opened up a complaint in my name in order to freeze the debt enforcement process. And then announced it had been resolved when they admitted it…
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Cashback if you're signing up to EDF's Simply Fixed or Simply Tracker tariff
I know this tariff has been mentioned quite a bit recently. I'm already with EDF and have decided to go with Simply Fixed because it's a decent rate and has no exit fees. I wasn't expecting TopCashback to have any kind of deals on signing up to it but they're offering £50 (dual fuel) and £25 (single fuel) cashback to new…
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ECO4 Boiler Grants
Can you still get an ECO4 grant for a like for like replacement for an old, gas combi boiler? Also, who are the best places to go to as when googling you get so many companies coming up I don't know how genuine or trustworthy they are.
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E on next new tariff offer advice
Hi everyone. Can anyone give me some feedback on this below please? Current tarrif ending June. Not sure if to switch now or wait? thanks all Eon next Current tariff ends June 2026 Electricity Unit rate - 23.28p/kwh Standing -57.44p a day Gas Unit rate - 5.74p/kwh Standing - 29.60p a day This is estimated cost for the year…
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1000's of EDF customers overcharged for gas?
Checking my bills since I joined EDF I noticed they have been miscalculating my kwh gas usage. I have a meter which was replaced in 2018 and so the meter readings are given in cu.m. EDF have been multiplying my reading by a volume conversion factor of 2.83 which is used to convert cu.ft readings to cu.m readings, but my…
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Which policy?
Hi all, we are electricity only, grade 1 listed detached cottage, no wood burner, storage heaters. We are currently with EDF but switching to Octopus. Which tariff is better do you think? Last month our EDF bill was over £500! The below two are the same but wondering if the fixed is better given the upcoming price cap. The…
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What are the pros/cons of getting a smart meter installed?
Hi all, I want to change to a cheaper tariff (electric only. I dont have gas. I have an air source heat pump). The tariff I want means that Ill have to get a smart meter installed. I dont nessecarily mind having a smart meter, but I dont like the 'big brother' aspect of it. I know Im probably being irrational/archaic, so…
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Confusing and lengthy switch from OVO to Octopus
In November 2024, OVO installed a smart meter in my home and the tariff changed from one that was on THTC (Total Heat Total Control) to Economy 10. When I was tied into THTC I couldn't switch suppliers but decided to do so when I found I was on a different tariff. I've now just discovered that since early February, when I…
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Fitting a retrospective solar battery advice needed.
Hello everyone :) I have had lots of help from the forums before and so hoping for some advice again I have a 4.7kW solar panel system fitted 15 years ago this October. It seems to be working well and I have the top level of FIT. My local council have offered a solar together scheme . The company they have chosen is…
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All electric flat usage sky high - advice needed
Hello - looking for some advice. My partner and I moved into a rented property in December and have been
bombarded by an astronomical bill for January, the first month we were both in
full time after Christmas, and we’re trying to figure out why. The flat is a small, new build, one bed flat (3 rooms total), and the…
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Eon billing issue
Hi Guys Hope someone can help with the best way forward this one. We switched to Eon in early November last year for our Gas and Electric at work (a small cycle shop). The issue I have is with the gas reading, we use on average between 5 and 6 units of gas per day, we always have for 28 years, we have a boiler that heats…
For questions about water supply to your home.
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Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
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