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My Cheap Energy Club email exchange - no clear answers, just more confusion.
Here is the short email exchange I had with MSE energyclub regarding the BG Collective NOV26 tariff before they stopped responding. TLDR: MSE team claim the British Gas Collective NOV26 deal is available to existing BG customers, but not for gas-only switches. Obviously that's not consistent with what most of us are…
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Buying neighbour's garage, change electric
We are thinking of buying our neighbour's garage, we already rent it. The garage is outside their garden and across the private road from us. It has electric which the current owner pays. Is there a way for us to keep the electric but maybe put in a new meter so we are billed? We need electric for light, trickle charge of…
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Unable to switch, Collective Nov26 tariff
When I follow the instructions and log in to my CEC account, this tariff doesn't appear in the list despite my being eligible (pay by DD, CEC member). How can I sign up for this tariff?
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Access to smart comms hub for gas suppliers.
My smart gas meter readings stopped working in August '24. At that time I was contracted to Octopus energy for both gas and electric supply. Octopus had installed the smart meters for both. I asked them to fix it but nothing happened so I sent gas readings via the app. In January I moved my electricity contract to…
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Cheap Energy Club and switching between BG tariffs
I am with British Gas on a tariff which will on October 3rd. If I switch to another BG tariff before then using the MSE Cheap Energy Club, will I be charged the Exit fee by BG?
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British Gas issues
I’m currently in dispute with British Gas. They back billed me to July 2023 but I only took over payments for my late wife’s account in January. At the time the account was in almost £2000 credit which I asked if I could maintain direct debits for until account was settled with her estate as her bank was closing her…
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Ridiculous overestimated gas usage
My son has a small flat, 36 m2 with 2 radiators and a towel rail. Eon estimate his usage will be 20600 kwh. We have four years of actual usage at circa 3000 kwh per year. So obviously we send monthly meter readings but they still keep trying to increase his direct debit. He normally pays £100 in the winter and £60 in the…
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New Install - Heat Pump vs Combi
Which should I go for if I am going to be living in the property for 15+ years? We got an old boiler in our house replaced about 7 years ago from a tank to a combi. It resolved a few problems and we probably broke even on the cost savings. Now moving to a new house. But it's a question of whether heat pump setups are…
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Energy Club Problems
I have been using MSE Cheap Energy Club for many years however, I had problems a few months ago when I signed in, as it just came up with my current Dashboard page and would not progress beyond that. I was clicking on 'View Deals', but nothing happens. I gave up, but have just tried it again and the same thing is…
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British Gas variable direct debits
I'm switching to British Gas Collective Nov 26 from EDF. They have set up my direct debit but it is for a fixed monthly amount. I asked their live chat to change me to a variable direct debit but they don't seem to understand what I'm talking about. They keep telling me to contact my bank when it's British Gas who need to…
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Energy comparison not finding my property
I have just bought a property that used to be a business rental, paying business rates. The property isnt on council tax address lists so im applying to get this added. I have the same problem with comparison sites trying to do Utility switch, the property does not populate for the postcode. What do I need to do to resolve…
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Log in issues
Can anyone please help me with this issue. I want to change my current Octopus tariff to the new Money Saving Octopus tariff. I've been a cheap energy club member for years but wasn't getting the money tips emails after signing up. Signed up again for the email with a different address and have since been getting emails…
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Deadlock letter from BG
Sorry this is a long one and I appreciate anyone taking the time to read/respond to this post. I have just received a deadlock letter from BG following a dispute over my mum's final duel fuel bill. She was admitted into a nursing home in August 19 (aged 68 with early onset dementia) and stayed there until she passed away…
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MSE British Gas deal
After seeing your British Gas cheapest since 2021 deal, I rushed to change my deal which is Fixed Tariff 18M with British Gas. I checked to see that my estimated useage was the same on the British Gas website and the Cheap Energy website. The Cheap Energy website says I will save £179 incl £20 cashback. The British Gas…
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How do I play the Domestic & General game?
Next Monday, Domestic & General will again send out a Beko technician to repair my dreadful heat pump tumble dryer. The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry. The technician, judging on past experience, will almost certainly have been taught a…
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Octopus Energy Tracker Tariff or change?
I am currently on the tracker tariff for both gas and electricity with Octopus Energy. Is it worth sticking with the tracker tariff or are there better options with Octopus Energy?
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Back Billing - Disagreement with the Ombudsman
Hello all, Firstly, the history of the problem. I signed up with an electricity supplier in September 2021 for a 2-year fixed tariff, set up my direct debit and all seemed to be going smoothly. I don't/won't have a smart meter and I gave them regular monthly readings on time. In February 2022 I checked their app on my…
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Octopus Tracker
Sorry to harp on about this, folks. I took the plunge yesterday and went back on the Octopus Tracker tariff, after 9 months away from it. I’m going to be brave this year, and stay on it through the winter. Might be a few expensive days here and there, but overall, I’m hoping to make a saving. If anyone has any thoughts,…
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Is this a scam message making out it is from UK Gov?
I had a message on my Android today aboiut being eligible for £200-£300 winter fuel payment.The link was https://gov.uk_dwpevv.icu/ukThey ask to click on the link by tomorrow to confirm, am I right in being suspicious of this message?If it is a scam it is best that as many elderly people know about it as possible.
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Can't get Octopus to agree (or even talk to me) about repayment plan - even after Ombudsman
Hi forum, Writing this as I don't know what to do next - maybe someone has been in a similar situation? I'll try to keep the back story short... I run a small business. Signed up with Octopus shortly after opening and paid my bills monthly, in full, by Direct Debit. All went well for the first few months. I got busy, life…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.