-
1000's of EDF customers overcharged for gas?
Checking my bills since I joined EDF I noticed they have been miscalculating my kwh gas usage. I have a meter which was replaced in 2018 and so the meter readings are given in cu.m. EDF have been multiplying my reading by a volume conversion factor of 2.83 which is used to convert cu.ft readings to cu.m readings, but my…
-
Which policy?
Hi all, we are electricity only, grade 1 listed detached cottage, no wood burner, storage heaters. We are currently with EDF but switching to Octopus. Which tariff is better do you think? Last month our EDF bill was over £500! The below two are the same but wondering if the fixed is better given the upcoming price cap. The…
-
What are the pros/cons of getting a smart meter installed?
Hi all, I want to change to a cheaper tariff (electric only. I dont have gas. I have an air source heat pump). The tariff I want means that Ill have to get a smart meter installed. I dont nessecarily mind having a smart meter, but I dont like the 'big brother' aspect of it. I know Im probably being irrational/archaic, so…
-
Confusing and lengthy switch from OVO to Octopus
In November 2024, OVO installed a smart meter in my home and the tariff changed from one that was on THTC (Total Heat Total Control) to Economy 10. When I was tied into THTC I couldn't switch suppliers but decided to do so when I found I was on a different tariff. I've now just discovered that since early February, when I…
-
Fitting a retrospective solar battery advice needed.
Hello everyone :) I have had lots of help from the forums before and so hoping for some advice again I have a 4.7kW solar panel system fitted 15 years ago this October. It seems to be working well and I have the top level of FIT. My local council have offered a solar together scheme . The company they have chosen is…
-
All electric flat usage sky high - advice needed
Hello - looking for some advice. My partner and I moved into a rented property in December and have been
bombarded by an astronomical bill for January, the first month we were both in
full time after Christmas, and we’re trying to figure out why. The flat is a small, new build, one bed flat (3 rooms total), and the…
-
Eon billing issue
Hi Guys Hope someone can help with the best way forward this one. We switched to Eon in early November last year for our Gas and Electric at work (a small cycle shop). The issue I have is with the gas reading, we use on average between 5 and 6 units of gas per day, we always have for 28 years, we have a boiler that heats…
-
Peak Save Con
Has anyone got savings for British Gas Peak save? We have been on it since November 2024 and use higher consumption appliances Sundays 11- 4pm and no credits.
-
Any suppliers who'll put single tariff on 2 meters without a smart meter?
This discussion was created from comments split from: Moving from Economy 7 to single rate tariff?.
-
Economy 7 meter but single tariff - changing providers
I want to change from British Gas to Octopus energy (mainly for customer service reasons). We have a 2 rate meter but are on a single rate tarriff with British Gas. When I try and switch, Octopus energy flags up that I am not on a single rate meter and then tries to re-direct me to a economy 7 rate quote. I've emailed them…
-
Help with solar tariffs
We have just ordered 30 solar panels and a Tesla Powerwall 3. We have a plugin hybrid car which will be replace by a fully EV in time. We had planned to go with octopus but the Eon Next Export Exclusive looks like a good deal but unlike Octopus they are rather vague regarding charging the battery from the grid using off…
-
Eon Next rates
Hi I am with Eon next on Next flex tariff. Is it worth moving to a new unheard of company "Home energy" for a minimal saving or is it better to switch to Eon Next best tariff Next Fixed 16m V14 Kind Regards
-
Official MSE Free Solar Panel guide discussion
Hi all, We've written a new guide on Solar Panels to help if you're thinking of installing a solar panel system, and it'd be great to get MoneySavers' feedback. Please do share your experiences, any extra tips to help others and useful resources you've found along the way, as well as any points you'd add to the guide. Just…
-
Insulation grants
I have had 2 separate friends turned down for insulation grants even though they clearly qualify. Both were completely turned down as the work required would cost more than the installation companies can claim back. They werent even given the chance to fund the difference. Is there anything they can do?
-
Warm Home Discount: Minister promises to look at complaints after MSE investigation
Tens of thousands of financially vulnerable people are likely slipping through eligibility cracks in the £150 Warm Home Discount support scheme, according to MoneySavingExpert.com (MSE). After direct contact between MSE founder Martin Lewis and energy secretary Grant Shapps, the minister has promised he will look into the…
-
Decent saving if switching to direct debit - worth the refund headache?
Hi all, Have received an email from my energy supplier British Gas (who admittedly I have had trouble with in the past, but are fine now) saying I can save about £120 annually if I switch to direct debit instead of me sending them meter readings, awaiting a bill in my app then paying for exactly what I have used. I've read…
-
Beware: OVO boiler cover charges twice for the first month
I took out boiler cover with OVO on 14/09 and they charged me twice in September. When I queried this I couldn't believe the response: If this is an example of their customer support, I'd hate to depend upon them if my boiler breaks down.
-
Octopus Energy and Smart Meters (or lack of)
Been trying for over 5 months to get a Smart Meter from Octopus without any success. Can I find out if other energy suppliers can offer one before I migrate over to them?
-
Scottish Power Issues no compassion
My mother used scottish power until her death over a year ago I took it bad & still.struggle Scottish Power I contacted Scottish Power to advise of her death and th8snis where the problems start ! After providing both phone email ecr I start to get bombarded for months with emails & txts to my provided detail in her name ,…
-
Excessive heating charges, faulty system leasehold flat
Morning all, firstly, excuse my long post - there are so many issues and I fear I may ramble on! I own a two bedroomed flat in a former care home that was converted into 18 flats in 2022. A commercial district heating system with loop was initially installed by a non registered gas engineer. The two gas boilers are…
For questions about water supply to your home.
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
387 discussions
11.5K comments
Most recent: Radiator Fans: are they noisy? by matelodave
29 August at 2:02PM
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.