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Cheap Energy Club issues
Hi all, I've been trying for weeks now to use the cheap energy club website, but it has never worked. I have an account, I'm logged-in, but all i get is a blank screen, see picture below. I've refreshed, logged out and back in, tried to make a new account, tried different browsers, different devices, nothing has worked.…
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site issue
I am trying to edit my usage details and date my fix changes but i am not able to when I click My Account Edit. Is there a problem with the site please
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I'm so confused about what to do about my tarriff
Hey, I'm currently with 'Home Energy' and pay £256 per month. I do meter readings every month and have projected usage of 4233kWh electricity and 30884kWh gas. All good so far. I just read the latest email about the best fixes coming to an end and there being a potential saving of 6% when you factor in the impending price…
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Octopus Energy reviews: Give your feedback
This is a feedback thread on energy supplier Octopus Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…
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British Gas Fixed Tariff question
Good evening, My parents energy supplier is British Gas (Gas and Electric). After today's announcement they are looking to fix but want to stay with BG. There is the Fixed Tariff v33 for Electricity which is an estimated £50.55 a year saving on a 16 month fix which isn't bad is it? When it comes to Gas there is the Fixed…
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British Gas Won’t Fix My Dual-Rate EV Tariff Issue – 6+ Months and Counting!
I’ve been dealing with a billing nightmare with British Gas since August 2024, and despite countless calls, reassurances, and even escalating to the ombudsman, the issue remains unresolved. I was on a dual-rate EV tariff before British Gas migrated my account to their new system. My smart meter still correctly shows…
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EDF EV Tariff Confusion
I'm a little confused about the 2 options I have from EDF for an EV tariff, wonder if someone else can figure this out? The GoElectric Overnight Mar26v2 tariff seems better in every sense than the Evolve Tracker May26, even though the description suggests it's best only for 'medium-high mileage users'. Surely the fact the…
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Smartest Energy - business use
Hi Has anyone ever had the misfortune of dealing with Smartest Energy? We are the landlords of office units, one of the tenants had Smartest Energy as their supplier, as we are converting the premises, for ease we have retained them as the utility supplier - huge mistake. After over 18 months, they finally sorted out the…
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Octopus Saving Sessions 2025
From Octopus today: Saving Sessions - the energy saving scheme where we pay you to use less power - is back, but with a lower reward. Read more and tell us if you want to take part. What's the deal with Saving Sessions this year? NESO has just relaunched the service behind Saving Sessions, but with some changes. There will…
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Tariff with off peak rates when you don't have an EV/storage heaters?
Hi all Is there such as thing as an electricity tariff with cheaper off peak rates when you don't have an EV or storage heaters? I'm a potter and have just moved production back home after renting a unit. I fire two big kilns 3/4 times a week. Are there any suppliers that will give me an off peak tariff so I can fire…
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EDF Charges after Moving and closing account via a debt collection agency
Moved house July 24 after paying final EDF bill and then I received a small refund to close the account. The new house owner has just received a letter from a debt collection company on behalf of a debt for EDF for a period covering Sept of 2023 to Sept 2024 for a sum under £200. Neither I or the new owner had received a…
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Is there an industry wide switching issue in some regions?
Apparently Tomato energy switches are all failing in the SE region with no date for when this might be resolved. It has bene suggested to me that this is an industry wide problem with the national DB which would mean that there was no point in my trying to switch to any supplier currently. Has anyone heard any more…
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Should I jump now from British Gas Fixed Tariff 12M v8, which ends in July 2025
Should I jump now from British Gas Fixed Tariff 12M v8, which ends in July 2025? Do people think that similar fixed deals that are available now will still be available in July? My current deal is 23.22p per kWh, 66.70p per day standing charge (electricity) and 5.45 per kWh, 31.53p per day standing charge (gas). I have to…
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Octopus - small but consistent overcharging? RESOLVED!
Was reviewing father's latest bill today and spotted what on the face of it is a very small "overcharge" going on. I then looked at earlier bills only to find the same thing. The latest example for electricty being ....Energy Used 1564.0 kWh @ 21.03p/kWh £328.97 so this is before SC calculation (which is correct) and VAT…
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Fixing gas and electricity prices when moving home
I am currently on the standard rate after my fix ending last year but as my house was going on the market I didn't fix into a new tariff. The house is now on the market but not under offer as yet. My house has two separate meters for both gas and electricity as it has an annex and currently two separate providers for each…
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Electricity meter
My electricity supplier has been unable to install a smart meter (as was my old supplier) I was told to contact Western Power to see if they could help: they sent people to see what the problem was but did not hear back from them after they asked who the freeholder was. I live in a leasehold flat. I would like a smart…
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Zero standing charge tariff proposal
This discussion was created from comments split from: Octopus Tracker.
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CANNOT FIND MY OCTOPUS TARRIFS ON ENEGY CLUB
Good morning anyone 'guide' me into what to choose for comparisons on the Energy Savings club now? please. As per my bills Electricity INTELLIGENT OCTOPUS GO variable Gas FLEXIBLE OCTOPUS variable Cheers Andy
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Ovo changing billing
Hi, Ovo are changing customers from paying quarterly to monthly. Spoke to someone today who could give me no explanation why. Does anyone know if these type of decisions go to Ofgem for example? As I find it inconvenient previously was a SSE customer and transferred to them.
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Help to analyze my Gas bills
I hope someone can help me, My energy supply company Peoples Energy, went bust back in 2021, our energy supplier was automatically transferred to British Gas. Since the transfer I have had nothing but trouble with my bills, at one point my bill jumped to £6,227.39 in one month. It took me 9 months of constant phone calls…
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