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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 27.9K comments Most recent: Saving water tip by Its_all_Dinx Today at 6:23PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

381 discussions 11.4K comments Most recent: Heat pump quote by FreeBear Today at 1:06PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: TANK REMOVAL by Padme12 Today at 4:18PM

OVO: Contacting them
I'd Like to give some feedback on my experience in the last 30 minutes of trying to contact OVO. My Feedback for what it's worth: The Digital Chat assistant is appalling (no where near being AI) and just a few preformed option trees with prefilled statements. I think I could program it better and yet I don't know anything…
Tomato Energy: Complaints / Customer Support and CEO Complete Lack of Response
I have found Emailing Tomato Energy to be a completely pointless waste of time, as No Response whatsoever is received in a timely manner, however I have very recently started to receive inappropriately untimely and frustrating responses that just don’t answer my concerns and questions My last email conversation with a…
EDF Essentials 1Yr May25 should I switch
With the increase coming trying to decide whether it sensible to switch to eon deal or just continue on my current one till end of may. I know gas prices have stabilised recently but will that bring the next reset down . I think it £100 exit so not sure how to work this one.
Switch now and pay exit fee or wait for tariff to end?
Hi all, I'm currently on British Gas Fixed 14M v1 which ends 27/08/25. I've used the Cheap Energy Club to find 2-3 tariffs that are currently slightly cheaper than mine. My current usage: * Electricity: 5,469 kWh/year * Gas: 6,730 kWh/year * No EV My current rates: * Electricity: 21.90 p/kWh, standing charge 55.86 p/day *…
High bill (industrial-level) from EDF
This discussion was created from comments split from: Anomalously high gas bill - from British Gas.
Should we switch?
We recently bought a 5 bed house which we currently don’t live in but hope to in a couple of months. We are on the octopus energy flexible tariff and I’ve started looking at switching Eon Next are cheaper and might have us a couple 100 quid for the year but then I was reading their customer service is terrible. I find…
Cheap Energy Club
Supposedly the Club does a full market search but it only brings up Utilita for me. I've checked settings over and over again but no difference. What's going on?
Boiler malfunction
My boiler(Worcester Bosch Greenstar 27Ri Compact) is not behaving well. 7 years old and serviced each year. It is connected via Hive. It fires up ok according to the timing set but refuses to turn off when the target temperature is set. It's happened twice with a three day break of normalcy in between! I've had to turn it…
High Heat Retention storage heaters - Snake Oil?
I don't need storage heaters - however im intrigued by these - my simple brain has understood that 1kw of electricity in = 1 kw of heat energy out for a long time. so how are these more efficient than older style storage heaters? I know how i've worded my question here is biased. I expect the newer storage heaters release…
Cheap Energy Club - unable to edit 'Your current tarriff"
I am trying to do a comparison using Cheap Energy Club, I need to update my current tarriff details but when I click on 'Edit' it just gives me a blank page... I need to update my current tarriff using the details below...
Just switched but would like to switch to a different provider
After waiting in vain for an offer from my current provider, Octopus (through MyLondonPower) I switched to E-ON Next a few hours ago. I would have rather chosen Ecotricity but the option had disappeared from CheapEnergyClub so I assumed it was not available any more. However, out of curiosity I went to their site and they…
Stay or early switch Energy
Hi, i am currently with octopus fixed until the 15th June 2025. Should i stay on the current fix or take a higher fix today to benefit form any raises from June2025 onwards? thanks
tracker or fixed rate
I would like to know i I should change from Octopus Tracker tariff to a fixed rate tariff before the price cap comes into force
Where do I go from here with my energy bills?
I have been with E.on Next for almost a year. Every month I have to ring their call centre to ask them to generate a statement. They don't automatically bill me and they don't take the money out of my account unless I ask. I have begged and pleaded, I have made a formal complaint but nothing happens. I go to my account and…
Gas prepayment meter, no gas, what to do about boiler?
Gas prepayment meter, not smart, has run out of credit, tried to top up, cannot as says "Call Help, Battery Low". Not an emergency, I can wait until Friday 8th March as next available as I'm working from home that day (I have a BT enginner for the Wednesday 5th, meaning the new fibre box is going there next to the meter).…
Problem with Energy Club website
I am a reasonably longstanding member of the energy club, but when I switched tariff in September I failed to update my details. Now when I click on edit in the tariff section I takes me to a blank page. In the site down?
Not able to edit my current tariff on CheapEnergyClub
I have not been on the CheapEnergyClub for a few years and the tariff I was previously on no longer exists. The website prompts me to press a link to "Edit current energy tariff", but when I press that then it presents me with a blank screen (or at least one that has no input fields). I've tried Chrome and Edge. Neither…
Editing on cheap energy club
I am getting a blank page whilst trying to edit my details on the Cheap Energy Club site. I've tried another search engine with the same issue. I haven't cleared my cookies, will this sort the issue? Is anyone else having the same problem, cleared their cookies & sorted the issue this way?
Shall I go with Ovo with boiler cover?
Oh, I was about to ask this before today's announcement, now it'll be a big topic. I have moved into a flat just over a month ago and I now need to figure out which fix, without really knowing what my consumption will be. On the Cheap Energy Club comparisons, Ovo came out cheapest and their cheapest option was one year…
British Gas supply erroneously taken over by a tenant
We are a landlord of a property rented as a number of separate flats. The gas supply is a communal supply paid for by the landlord. The gas supply was with British Gas, but was recently transferred to Rebel Energy by a tenant without any involvement of ourselves. We have had no communication with Rebel Energy at all. I…