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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.5K comments Most recent: Worried Sick - we have a water leak may cost £000's by greyteam1959 12 February at 8:31PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

432 discussions 12K comments Most recent: ASHP design and BUS eligibility by greenbee Today at 12:39PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Moisture content in solid fuel by Downthedrain Today at 12:01PM

Opening meter readings
I switched on 1 June and submitted day and night readings. Here we are half way through August and my new supplier is still estimating my bills, even though I have a Smart Meter. They seem to have an opening reading (agreed with previous supplier) much higher than my current reading, so therefore it cannot calculate a…
Am I misreading my Octopus usage dashboard and balance?
Using the 'My energy' dashboard and filtering to 'What's been billed', I can see I've been billed £1,700 between two dates. Yet using the 'Payments' tab and navigating to 'Balance history', I can see that between the exact same dates I've been charged in total £2,100. I am not confusing my own direct debit payments with…
Conservatory heating
Can anyone advise the best heating for a large (5m x4m) conservatory. We had a Dimplex heater ( rest of house is gas) which was completely removed by a tenant when the house was rented previously. T
New build - how do I pick best tariff/SEG
Hi folks, I'm hoping for some advice, please excuse my lack of knowledge in this area. I moved into a new build house in May and the builder put me with British Gas and now I'm settled I need to find the best tariff. The builders fitted 8 solar panels. I'm in Newcastle, the house isn't ideally situated to catch the sun and…
Top cashback - uSwitch and referral code
Hi Probably not an option but just thought I would ask the question. Has anyone tried switching energy using uSwitch through Topcashback and then also using a referral code. Is the code always an URL link? Cheers
Estimated Usage
My energy supplier constantly overestimates usage when offering renewal of fixed tariffs. They have the actual annual figures for previous years to hand (as do I because I take monthly readings) so they have no excuse but they always over estimate by some margin. The thing is, their inaccurate info is used by the Cheap…
Turn off Virgin Router to save electricity?
I keep hearing about not turning off routers overnight because it takes time for them to re-syncronise but what about Virgin cable routers, can they be switched off when not being used withiout causing any problems?
Advice Needed – Bionic / Opus Contract Dispute & Meter Issue
Hi all, I’m in a dispute with Bionic (broker) and Opus (supplier) about my business energy contract and could do with some advice. Bionic set me up on a contract based on incorrect information in the national database, which wrongly showed my supply as half-hourly (HH). I only discovered the error through my network…
No gas usage recorded on DCC since April. - Octopus billed for unreasonable amount of usage.
So I noticed on both Bright and Octopus no usage at all since April for gas. Whilst I am not using much now I am using something. My plan of action is to put boiler on for hour (all its usage since mid march has been timer only, not witnessed it on, but must be working as I have hot water), before putting on I will…
Seasonal settings on a gas boiler
I have a system boiler. Is there any benefit in adjusting the seasonal settings when I also have a HW tank thermostat and a room thermostat in the hall?
Warm Home Discount - Name on Bill Eligibility
Hi, Just wondering if anyone has any advice on the following, please? My wife and I became estranged last week and I have left the marital home, a property where most of the bills are registered in my name and the monies leave my bank account. I have begun contacting various authorities/companies to advise of the change in…
Octopus backdating charges
Today (19/08/25) I've just gone from being over £500 in credit last month to being landed with some mysterious back charges and a new bill of over £2500 in debit. This would take our energy bill to over £5500 per year has anyone else experienced this and any suggestions how to deal with it? No significant changes in energy…
Ovo help! Previous homeowner debt
Hi looking for some advice, Just bought a property supplied by Ovo, that has prepayment meters for gas and electric. There is debt on both meters and gas in total of £1300 and increasing by the day. Ive provided all the evidence to Ovo that I have only just moved in opened and closed an account with ovo to go with my old…
EON
We have recently had a smart meter fitted by eon ,, even though we did not request it we went ahead with it as a pay as you go ,, one month in we are still wating for that to be switch from monthly direct debt which we where never told ,,, we have always said it had to be pay as you go ,,, i have had a nightmare with eon…
Fixed rate not fixed
My fixed rate energy bill has just more than doubled. What I didn't realise was that the fixed bit is cost per unit of electricity and not usage so I've managed to accumulate a fairly hefty debt. Had I known this I wouldn't have bothered with a fixed rate. British Gas, who my account is with, have agreed to lower my direct…
Early exit fees quoted on Cheap Energy club
I am looking to switch suppliers on the cheap energy club to a fixed rate dual fuel contract. The early exit fee is £100 but it does not state if that is £100 per fuel or for both. Can anyone clarify this.
Switching to another new supplier while in 14 day cooling off period
I recently switched from Eon Next to BG and my BG services started today. However I found a cheaper deal with Fuse, and I decided to switch from BG to Fuse. Am I correct that BG cannot charge me exit fees to move to a new supplier, as I am still within my initial 14 day cooling off period with them? I didn't want to cancel…
£20 payment
Hi, just a simple question. I switched my gas and electric tariff through an MSE link but withing British gas, i.e. from one British gas tariff which I was on to another BG tariff. Am I entitled to the £20 dual fuel payment from MSE? Many thanks.
When is a fix not a fix?
I analysed my ‘fixed’ tariff with EDF Energy to discover that they had increased both the unit rate and the standing charge several times during the fixed year of my contract. How can this be possible? The tariff was EDF Ensure Jul25.
fixed rate energy bill is ending and Direct Debit is increasing
This discussion was created from comments split from: my fixed rate energy bill is ending and DD is increasing by £200 per month.

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