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Madly inflated OVO electricity reading and bill received.... help please!
Yesterday I received my latest OVO energy (gas and electricity) for January - and was shocked to see that although my gas reading seemed possibly ok, the electricity reading was inexplicably through the roof. As I am ill, a pensioner, and disabled and housebound, I had not submitted a reading for these things since last…
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Smart meter
I am trying to obtain the dimensions of a smart meter that will be used by Octopus - my present meter is no longer able to be read - no digits! There seems to be a question as to whether the new smart meter will fit in space of present meter location. Any help appreciated.
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Eon Next billed for 5x the electricity on meter reading
At the beginning of March Eon Next sent me a bill for electricity for 27 days in December claiming my usage was 5 times what it actually was, even though their own readings show the true amount. I tried querying this firstly via the email address the bill was sent from (which said 'reply if you have any queries'), stating…
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Tracker updates
Morning all. I switched back to an Octopus fixed tariff, as I didn’t fancy risking the winter on the Tracker. Those of you that are on the Tracker, has it been an expensive couple of months? I have kept an eye on the rates, and it did appear to go very high for a few days here and there. I would welcome your opinions.…
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Gas service contract not checking for leaks
We recently had our old meters (radio teleswtich) changed by our suppliers (OVO) to smart meters. After the new meters had been fitted the engineer informed us he'd found a pressure drop and would have to cap our supply which he did. After considerable to'ing & fro'ing British gas with whom we have a boiler service…
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Help please! Backbill from Eon Next
Hi everyone, I'm in need of some help. Today I had a letter through the door from a debt collection team. They said they had tracked me back to living in a property in March 2023 (over 2 years ago) and said that I owed Eon Next £180 from this old property/energy account. Immediately I log into my eon next account and see…
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Smart Meter install confusion
Hi,Looking for some guidance. Switched to Fuse with the intention of getting onto a dual rate tariff. Before switching I made it clear that ! was in a poor signal area for a smart meter and was quite ok to send photos each month as that is a requiredment from Fuse anyway.Person in the chat said it was fine and that I'd…
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Ripple
Just had an email to say that Ripple has gone bust! I was in the solar park effort. They say things will continue but we shall see. I presume others here will be affected. Any idea what happens next?
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Switch via MSE Cheap Energy Club failed
On 26th Feb I used the club to check for the best deal for me and decided to move from Octopus to E.ON Next, Next Fixed 16m v9. Received a confirmation email from MSE stating "You should be switched within five working days (or 14 days if you chose to wait longer)." No emails since from anyone involved. I have been busy…
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Engineer late for Smart Meter installation - Guaranteed Standards compensation
Hi all, Last week I had a 11:00-15:00 slot with Scottish Power for a smart meter installation. The engineer showed up until 15:03. He then looked at my smart meter, opened it up for a couple of minutes, and told me that it would be a 2 hour job (rather than the estimate of 1 hour given), so he would be working until 17:00.…
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Octopus not responding to refund request
Last year I had solar panels fitted. I was already an octopus customer but had to have a smart meter fitted to enable solar tariffs. As part of that s/m installation, the Octopus appointed engineer fitted the CT clamp incorrectly and after the first month my bill was even higher than before Solar despite lots of sunshine.…
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Help please
Joined British Gas last August nothing but trouble since then. Told me before I can get Smart Meter I would need to rewire my house which is rubbish. All my bills paid . Today they credited £640 into my account and sent letter saying sorry your leaving which was news to me. Cant get to speak to anyone can't log on to App.…
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Hive heating when moving
What would I do when moving home if switch off my broadband would that be okay so it can be controlled by boiler manually or do I need to keep broadband running a few days past move out date?
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Energy supplier mistakes.
Good afternoon all... Bit of a curve ball one this and a bit concerning. I moved into a flat this time last year and have been paying the supplier since. However, it transpires that the meters were set up back to front with the flat upstairs (he was noticing inflated bills since I moved into the flat below him). I have…
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Energy club using new or existing prices?
The Energy club used to say that they did not know what companies were going to charge with the new price rise in April - but that message has now disapeared. Are the prices now being quoted the prices that will start on 1st April or do I have to factor in the 6.5% rise?
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British Gas Fixed Tariff
Hi - interested on peoples views. My current fixed rate with BG ends in August. I can switch to another one of their fixed tariffs without a fee. Do you think I should look to do this now - and secure in a new tariff for 16 months - or, should I wait until my current rate ends in August Thanks
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is solar worth it for me?
hi all, ive been in touch with a company caller evergreen solar power re having panels and a battery fitted to my house. a surveyor is coming out next week but i thought i would get some views on if its worth it first. house is a small semi detached south facing. the roof will take about 6 panels i think. last year my…
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FIT Overpayment
I changed my FIT metre after installing batteries in April 2022. All documentation was provided and approved. Meter readings were provided from inception based on Export. Subsequent meter readings were approved for the next 3 years, at least 50% with photo evidence showing Export readings. The company have now come back to…
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My Cheap Energy Club result is always rubbish
An exclusive EDF deal was touted in an email this week quoting 7% savings. Logged into the club - guess my result - No Saving : PLUS £31 !!!!! This is actually the worst result ever, usually its 3 or 4 pounds more at best. IMO these headline figures amount almost to clickbait which is conduct unbecoming of MSE. I fully…
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Switching energy at end of winter
So on the basis of info about the energy rising and it being a good time to swap I did a comparison on monthly payments and made the leap. I now have regrets and don’t think I can do anything about it: New supplier has billed me (first bill) soon after my existing supplier billed me so essentially 2 x payments in one month…
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