Elnur Gabarron Heaters

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sweetgirl2015
sweetgirl2015 Posts: 163 Forumite
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edited 22 March 2021 at 10:01PM in Techie Stuff
Hi, not sure if anyone can help, but I want to share this experience anyway to see if anyone else has has simular problems.

We had a grant passed late last year to have all our night storage heaters to be replaced with new modern ones.

The heaters they fitted are made by a company called Elnur Gabarron, but for security reasons I won't mention the company behind who actually fitted them.

Our problem with the heaters are running costs which is far higher compared to our old storage heaters.

On average to run all 4 of the new ones our smart meter tells us our electric usage per day was at worst £8 a day, at best was £7.
As you can see that would cost a wopping £240 a month, compared to when we had our old heaters our electric would cost at best £90 a month, at worst £100.

I have contacted the company who waa behind the grant and who installed them, and they have been out now 3 times to try and adjust them to see if they can cut the costs, they even added us to new loft insulation and installed that on top of what we already had, but even that hasent worked.
We tried isolating certain heaters thinking it might have been a faulty one, but it wasent that.
With only one on our electric is costing roughly the same as our old ones all on.

So where do we stand now because the grant and new heaters was meant to save us money, yet has cost us a fortune, we now have an outstanding bill of nearly £300 because our payments were set to £90 from previous years. So we have had to increase the payments to £130 a month to try and catch up.

Basically we have lost the heaters which were ok, but been given ones that were supposed to be the best thing since sliced bread, yet they are far from that, can we request to have them removed and ones fitted simular to our old ones? Failing that we will be stuck with high winter bills.

Any ideas on what we should push for? 
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  • MattMattMattUK
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    Are you on Economy 7 and so the storage heaters were heating up at night on the lower night rate, but now you are using te heaters during the day on the more expensive day rate? If so you need to come off of Economy 7.

    Also all electric heaters are roughly 99.9% efficient, so it is very hard for a change to mean you use more electricity, however changes in usage patterns can make a difference. Also check your smart meter display is set up properly (eg the unit rates could be wrong on the display), it might not be and it would be worth verifying your actual usage on the meter vs previous usage to see if you are using more energy.
  • Robin9
    Robin9 Posts: 12,138 Forumite
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    Do see the many threads on Rointe Heaters -  sorry but a bad choice to replace the storage even with a grant.
    Never pay on an estimated bill
  • Robin9
    Robin9 Posts: 12,138 Forumite
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    Robin9 said:
    Do see the many threads on Rointe Heaters -  sorry but a bad choice to replace the storage even with a grant.
    Anyone used Rointe heaters? - Page 60 — MoneySavingExpert Forum
    Never pay on an estimated bill
  • Oneye12
    Oneye12 Posts: 88 Forumite
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    Matt ‘s point is more probable ...
    Elnur’s website does state the storage heaters need a 24hr supply, whereas I recall 1970/80’s were only powered at night on E7. Nothing wrong with the heaters but you need to make sure the heating elements are not powered during the day.
  • sweetgirl2015
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    Are you on Economy 7 and so the storage heaters were heating up at night on the lower night rate, but now you are using te heaters during the day on the more expensive day rate? If so you need to come off of Economy 7.

    Also all electric heaters are roughly 99.9% efficient, so it is very hard for a change to mean you use more electricity, however changes in usage patterns can make a difference. Also check your smart meter display is set up properly (eg the unit rates could be wrong on the display), it might not be and it would be worth verifying your actual usage on the meter vs previous usage to see if you are using more energy.
    Well interestingly the company that fitted the heaters said for me to make sure with Octopus that I am on the economy 7 tarrif, so is this a mistake on their part? And yes Octopus confirmed we are on the economy 7 tarrif.
    We argued the case that they are recharging during the day, but they just said that they are designed to do that.
    They are meant to be emailing me back with the next steps to do because we said we are not happy with the current situation as we are paying nearly 4 times as much towards our heating, and they basically admitted sonething isnt right. 
    My thinking is surely if they are rolling out these heaters all over the country surely we can't be the only ones with the higher usage rates. 
    I checked the smart meter with Octopus and they said its accurate as they too can connect to it, and sure enough just since January which is when the heaters were fitted we have already spent £291 more than last year, baring in mind its still only March. 

    I was just wondering do I have a case to get these ripped out and get them replaced with old style ones? 

  • Robin9
    Robin9 Posts: 12,138 Forumite
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    @sweetgirl2015   Can you look back on your Octopus bills please and give us the readings from just before the new heaters went in till now - include the letters, A, C and E and the tariff you are now on .
    Never pay on an estimated bill
  • sweetgirl2015
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    Robin9 said:
    @sweetgirl2015   Can you look back on your Octopus bills please and give us the readings from just before the new heaters went in till now - include the letters, A, C and E and the tariff you are now on .
    I will when I get home, but trust me I know our expenditure was only 80 to 90 pounds a month before we had the new heaters installed.
    Our monthly payments were set at £85, but since January we have had an over spend of £291 but thats never happened before. 
    Besides the company has admitted the new heaters are running way too expensive, and they promised to let me know what their next step is.
    I asked them are other customers suffering the same thing, but they keep dodging my question about that. Perhaps they are not allowed to discuss other people's business. 
  • Robin9
    Robin9 Posts: 12,138 Forumite
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    @Sweetgirl2015  I am expecting a huge swing from night time to daytime use  if the units are not "charging" at night  - perhaps  what was 1200 kWh at night; 200 at day for a winter month last year which might have been charged @10 p night/ 16 p day and cost £150    is now 100 (immersion heater ?) at night, 1300 at day  and cost £220.  

    The £85 is probably a year around figure - quite possibly £150 in winter / £20 in summer.
    Never pay on an estimated bill
  • Le_Kirk
    Le_Kirk Posts: 22,429 Forumite
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    edited 23 March 2021 at 4:32PM
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    I wonder if the units have been connected correctly, such that you are charging during peak time not Economy 7.  The readings requested might help to prove this.  Another possibility is that the cable link supplied has been left in and the heaters are running on  daytime supply.

  • macman
    macman Posts: 53,098 Forumite
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    All new installs of NSH's must be Lot 20 compliant, which means that they need a dual supply, as the boost and temp control circuits need to be on a permanent 24 hour supply. However, if they are set up correctly, and you don't use the expensive daytime boost function, then they should draw a minimum amount of daytime units.
    I suggest you forget about £££'s and focus on your actual kWh usage from your bills: has your day rate usage and night rate usage gone up and down respectively? What accounts for the increase in your bills?
    Are the new heaters higher rated than the old? If so, they will of course draw more power.
    No free lunch, and no free laptop ;)
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