Elnur Gabarron Heaters 22 March 2021 at 9:58PM edited 22 March 2021 at 10:01PM in Techie Stuff 52 replies 7K views

Llewellyn_01

Le_Kirk said:

Did your installer connect a separate 240 volt supply which is permanently on as well as your E7 supply?

The answer is NO. The communication with the installers was poor from the very beginning, and I ended up having to decide 'on the spot' when they came to install whether to accept what they were offering which was not my initial understanding.
I have been on to Elnur this evening and this was their reply: [---]  the heaters require a 24-hour supply to work correctly without this supply the heater will not function correctly. All storage heater manufactured after 2018 require this supply due to them being digital and programming this is due to the lot20 regulation.
So that is where I am tonight. Having to chase up the installers for a remedy.
Did you have a reason for your question.?

Llewellyn_01

Just to add to the above. The units were not tested after fitting by the installers, so they must have been aware that the units were not 'Live' (Out of e7 hours).

Le_Kirk

Llewellyn_01 said:

Le_Kirk said:

Did your installer connect a separate 240 volt supply which is permanently on as well as your E7 supply?

The answer is NO. The communication with the installers was poor from the very beginning, and I ended up having to decide 'on the spot' when they came to install whether to accept what they were offering which was not my initial understanding.
I have been on to Elnur this evening and this was their reply: [---]  the heaters require a 24-hour supply to work correctly without this supply the heater will not function correctly. All storage heater manufactured after 2018 require this supply due to them being digital and programming this is due to the lot20 regulation.
So that is where I am tonight. Having to chase up the installers for a remedy.
Did you have a reason for your question.?

The reason for my question was exactly as stated by Elnur; they need a permanent 24 hour supply even if it is not used for heating purposes it is required for control reasons.  I have installed a few of the later storage heaters (not Elnur but Dimplex) and they are all the same after about 2018 as your supplier said.

Llewellyn_01

Le_Kirk said:

Llewellyn_01 said:

Le_Kirk said:

Did your installer connect a separate 240 volt supply which is permanently on as well as your E7 supply?

The answer is NO. The communication with the installers was poor from the very beginning, and I ended up having to decide 'on the spot' when they came to install whether to accept what they were offering which was not my initial understanding.
I have been on to Elnur this evening and this was their reply: [---]  the heaters require a 24-hour supply to work correctly without this supply the heater will not function correctly. All storage heater manufactured after 2018 require this supply due to them being digital and programming this is due to the lot20 regulation.
So that is where I am tonight. Having to chase up the installers for a remedy.
Did you have a reason for your question.?

The reason for my question was exactly as stated by Elnur; they need a permanent 24 hour supply even if it is not used for heating purposes it is required for control reasons.  I have installed a few of the later storage heaters (not Elnur but Dimplex) and they are all the same after about 2018 as your supplier said.

Thanks for that. I need all the information I can get as none of this was made known to me from the Installers.

Chantsquad

Does anyone have any update on what can be done about falling into the trap of having these Elnur heaters fitted under the Eco 3 scheme. I was concerned when they were being fitted when they were also being wired into the 24 hour supply in addition to the Eco 7 supply. I was told at the time that this was necessary in order to operate the fan to push the heat out. What no one seems so mention is that this is also used to power the balancing elements in the heaters which are obviously heating elements using the day time tariff. In short my 2 bedroom apartment is colder than before & the bill is 3 times higher than before & that is factoring in the rise in energy costs. Has anyone complained to offgem or is it even worth it. It seems to me that the only remedy is to source a couple of old pre Lot20 heaters & rip out these expensive Elnur heaters. Hope someone has an update or solution. Thanks 

Le_Kirk

Do you have a User guide? Have you read that you can change the charging period to match your Economy 7 time? You can also set the programmer to ask for a reduced temperature during peak periods.

Chantsquad

The eco 7 period is fixed by the supplier & the heaters are wired into that separate supply via a separate consumer unit so I’m assuming they are getting charged up during that period which I don’t dispute. The point I’m trying to make is that the high running cost is probably due to the balancing (heating) elements kicking into action even as low as 19 degrees. I normally have both heaters set at the minimum eco setting at 18 degrees but crank it up to 19 or 20 when I get in. I’m not convinced the heat is generated just by the fan kicking out stored heat alone & must be also generated by the additional heating elements which can not be isolated. I’m no expert ! This is just my assumption & im just putting the feelers out. Just doesn’t seem right ! Triple the cost & colder ! Not a good outcome 

mrsyardbroom

I'm having similar problems. I had a grant to have storage heating installed and I got landed with the Elnur heater and heater in the bedroom that costs an arm and a leg to run. It seems to me that the heating acts as a fan heater as well as a storage heater. When it was first installed it started pushing out heat even though it had never been charged. This appears to be a function of the balancing element that is set to run for a maximum of 5 hours. I'm trying to find a way to reset this to zero. The installers came from Wales and I live in Cornwall so I can't just ask them to pop round and change the settings. They set the charging period to the charging period for off peak shown on my in home display. I only switched the heater on last week. My bill will be about £300 a month for a 1 bedroom terraced house. That is ridiculous and unaffordable for a pensioner.

Chantsquad

mrsyardbroom said:

I'm having similar problems. I had a grant to have storage heating installed and I got landed with the Elnur heater and heater in the bedroom that costs an arm and a leg to run. It seems to me that the heating acts as a fan heater as well as a storage heater. When it was first installed it started pushing out heat even though it had never been charged. This appears to be a function of the balancing element that is set to run for a maximum of 5 hours. I'm trying to find a way to reset this to zero. The installers came from Wales and I live in Cornwall so I can't just ask them to pop round and change the settings. They set the charging period to the charging period for off peak shown on my in home display. I only switched the heater on last week. My bill will be about £300 a month for a 1 bedroom terraced house. That is ridiculous and unaffordable for a pensioner.

Thanks for adding your comment and I’m sorry to hear you are experiencing the same problem. I’m surprised that I can’t find anymore information about this scandal. Perhaps more issues will be reported in time. I live in Northumberland and the company that fitted my heaters 18 months ago were from Birmingham so I have the same distance issue. I live in a 2 bed apartment in a block of 6 identical apartments all of which have the old pre lot 20 Creda storage heaters. I am the only one who has the Elnur energy efficient HHR heaters (two heaters) My neighbours average £100-150 per month for their electricity bill. My bill is approx £450. I am out most days & have the heating set at 18 degrees. This really is a scandal and I really don’t know what else to do other than find some old pre lot 20 heaters that work only on the eco 7 tarrif. My flat was very cosy beforehand with a steady ambient heat from the old heaters. These Elnur ones are rubbish & cost a fortune 

Getferret

I join you with the same problems, 2 weeks ago the Warma UK grant replaced 3x 15 year Creda to 2x ECOHHR20 and 1x ECOHHR30 like for like in regards to output.  The last two weeks has cost a third more £‘s and increased off peak usage, despite my daily routine remaining the same as before installatIon.  

Smart meter readings in the evenings has risen, as the heaters are blowing air out (on peak rate which is 7 times more than off peak) to keep the room at set temperature.  

Installer admitted he didn’t know what he was doing setting the heaters up and passed me the booklets to work it out myself.  The heaters are set on the default settings, with the exception I modified Program 1 (at work) so Mon to Sun comfort (21) is between 00:30 to 07:30, the rest of time on economy (18).

Yesterday I emailed Elnur asking if the setting P06 balancing element (default 5 can be changed from 0 to 15) could be the cause of increased usage and costs. Elnur replied today, P06 (default 5) setting will work for 5 hours on peak rate to keep the room at the set temperature.  If you turn the balancing element off (to 0) the storage side of the heater would take in more of a charge over night to account for it not having to rely of the balancing element and if this is the case, then PO7 should be changed from 2 to 5 to prevent the storage heater from overheating.

I have changed my heaters today hopefully there is a decrease in the usage during peak hours.