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Smart Gas Meter Readings more than actual usage
Hi all, I was wondering if anyone else has had the same issue with smart gas meters that I am experiencing. I have searched this and it appears there have been numerous issues with gas meters reading no usage but none that I have found saying they are overcharging. We use E-On next as our gas and electricity supplier and…
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Smart Meter Replacement - what happens with the HH data?
Our meter, which started going flakey in the Summer, is working at the moment. For example as I look just now Octopus have all data up to the end of the day yesterday. It's due to be replaced on Tuesday. Obviously I'll grab import and export index readings just before he starts. But does anyone know, or want to guess, what…
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octopus new april tariff
with gas prices crashing on the wholesale market octopus decided to increase there gas price on the new fix, for the north east from 5.90p kwh to 6.03p, electric and all SC no change hopefully a new 1 comes out soon which is cheaper my current (5.52p) is up on boxing day and i can return to tracker in june so that could be…
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Future Price Cap
I don't understand how they can predict the future - but according to Octopus - here is next years energy price cap....
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EON NEXT WARM HOME DISCOUNT
i am in Scotland and with EO.N Next. I applied for Warm Home Discount when the scheme opened last year and received £150 in November 2024. However, I have now received an additional £72 in March 2025. Similar happened last year when I received an additional £75 in March 2024 having already had the normal £150 payment.…
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Is this back billing?
Hello! I'm with E-On Next and last year around April I was over £300 in credit with my electric. I asked for a refund of £200. Probably just after I asked for the refund E-On told me (can't find the email now) that in January 2022 they had neglected to take the direct debit as usual. After some extra checking today, it…
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Small Claims
Hi I am new here so I hope I am doing this right I have issued a small claims against British Gas over monies owed due to a faulty meter ,they have replied to the court saying they intend to defend the whole claim which they have until 14-4-25 to send In Their defence , last night I received an email from their solicitor…
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warm march?
has everyone use less gas this march compared to last year i'm looking on the octopus app and says i used 1325kwh last march yet last month i only used 927 i did get my loft insulated in dec24 so wondering if thats having anything to do with it if this reducation continues i can see my gas bill dropping over the year
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Economy 10 - meter database and RTS issues
Help! We are in a real Catch 22 We have an Economy 10 meter which has RTS. We are with British Gas. The database has our meter as an Economy 7. British Gas do not support Economy 10. They have acknowledged that our meter is Economy 10, but said they cannot change this on the database. We have to find a new supplier, get…
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EDF Standing Charge
EDF's Simply Tracker Extra Apr26 now increases standing charge from 27.741p when signed up at end of February to 32.32p, an increase of 16.5%, is this reasonable? On Ofgen website, it shows an increase of 11% for the same period (April - June, London area).
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EV Switch from Octopus to OVO
I recently switched from Octopus Agile tariff (7p from 11.30pm to 5.30am) to OVO who offer a 7p tariff at any time of the day. They have now stated in writing to me that the standard rate of 24p is reduced by 7p for each unit used. https://www.ovoenergy.com/electric-cars/charge-anytime Despite me saying that this is what…
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Octopus GSOP Payments
Hi, I am in the middle of asking Octopus Energy for two Guaranteed Standards of Performance (GSOP) payments. They cancelled a smart meter install in Nov 24 with less than 24 hours notice. This was rebooked for Jan 25 and no one showed up. In my initial email I said I believe we are two Guaranteed Standards of Performance…
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Gas Meter Relocation
We are converting the garage to a bedroom and would like to move the gas meter 2 metres to a box outside. Our builder is doing the digging and supplying a new gas meter cabinet in the wall. Octopus put me onto our gas network supplier (Norther Gas Networks) and they have quoted £790 to move and reconnect. Is this…
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Does back billing apply here? EON doesn't think so
Hello! I'm sorry but this is going to be a long one. I feel like it's important to mention this, but the person this is about is a very shy, awkward person with autism. They're a vulnerable person and can barely leave their house. Their mother died a few years ago in 2020 and the electric/gas accounts were managed by the…
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Gas meter over read pickle
I've been with my current for the last three and half years, gas and electric. At some point early on with them, I misread the gas meter and ended up providing a meter reading higher than the correct one. Rather than admit my mistake, I just thought I'd let it correct itself out gradually over time. So over the last 3…
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Best electricity tariff for a solar PV/battery set up: Octopus Flux / Intelligent Flus versus Agile
It seems to
be widely agreed that Octopus Flux / Intelligent Flux is one of the best tariffs
for someone with a solar PV and battery set up. However, despite reading a
couple of threads on this topic I still don’t understand why it is better than
the Octopus Agile tariff (where the price changes every half hour)…
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Huge bill for reversed day and night readings
We are with Octopus. We had a new meter fitted, possibly before we signed with them many years ago. The new meter had it's day and night readings backwards. I told octopus before we started with them and a couple of times since. In January 2025 they finally paid attention. They issued a bill for over £4000. I complained,…
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Cheap energy club CHANGES
I see they have messed about with it. (login details etc) Are the calculations improved? Bit annoying the usage data wasn't transferred across What will happen with any accounts I haven't transferred across? Will I get email notifications of fix ending in 50 days ?
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Dimplex Quantum Fixed Charge Times with two cable supply
Has anyone experience of setting Quantum storage heaters to a fixed charge time whilst on a twin supply? It appears to be very straight forward, but the manual specifically states that charge times do not need to be set. My reason for asking is that we are on Octopus Snug, which has variable charging times, but due to our…
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Back billing and IVA ignored
Hi, I am so confused over my statements with BG. ive been back billed since 2022 till now. They passed me onto debt collectors claiming I owed £3431 THEN TWO DAYS LATER claimed I owe £4285! I’ve spoken to debt collectors and told them of my IVA, asked how I’ve been charged a further £800 odd within 2 days, and it should be…
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