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British Gas and Smart Meters
When logged into my BGas account in Sept 2024( I think it was about then) I saw an offer to BGas customers - £50 to have smart meters installed. Immediately booked installation...earliest date and the only date was 2 Dec 2024. Got the booking confirmation but no mention of the incentive. Eventually contacted BGas to chase…
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ID Theft and Debt Recovery Firm Chasing for British Gas
Husband has been receiving letters from a Debt Recovery Firm in Leeds to say that he owes thousands of pounds for gas and electricity used between July 2024 and January 2025 in a property that he actually SOLD in 2016. We cannot get through to these people that he does not own the property. We have sent them an Office Copy…
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OVO Energy
This is THE WORST energy supplier in the UK. I swapped from Octopus with the promise of boiler cover 1/2 price for 6 months included with my energy. The boiler cover was not set up and after about at least 10 length calls to OVO it still was not resolved. I have been to the energy ombudsman. In one of the calls I was told…
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Octopus - how to switch to Loyal Octopus tariff?
Hi, been with Octopus since March 2024. On my most recent bill it says that I could save money by switching to Loyal Octopus 12M fixed for electricity. But I can't find any info about this tariff anywhere. Currently on Octopus 12M Fixed July 2024 v1. When I click on 'change tariff', the Loyal octopus is not listed as an…
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Ivie Bud Reset
I have an Ivie Bud which has been working fine but recently my smart meter stopped working and was replaced. I can’t find out how to reconnect the Ivie Bud to the new meter. Anyone know if this is possible?
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Octopus Mini - Where Does Gas Data Come From?
Does anyone know if the Octopus Mini gets its gas data from the electric or the gas meter? I can see 30-minute gas usage in the “Day” tab of the Octopus app since setting up the Octopus Mini. However, after initially working OK when the meters were installed, other tabs (Month / Year) do not show gas usage. Electric is…
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Solar Panel fault?
We've not had much luck with solar panels over the years. This is a single monocrystaline 150W panel mounted on a camper van roof, and it seems to have failed (if so, it will be the second one to do so). The reason I'm asking here as a question, is that the voltage and current output readings I'm getting are odd. The first…
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meter reading on electric meter
Good Evening, I'm unsure if anyone can help. My son lives in a 2-bed flat with just an electric. He was originally with British Gas; his first meter reading was 01309. He has smart meters but no access to the room they are in as they are not located in the flat, so he has never actually provided a reading. Stupidly, he…
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Can't get an appointment to fit Smart Meter
Having just bought an electric vehicle I'm keen to switch to an EV tariff to maximise the financial benefits. I've been trying (with British Gas) to arrange an appointment since January and, every time, there are no appointments available. About two months ago I raised a complaint and was told that I'd been placed on a…
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Paid into a closed Scottish Gas account
Dear all I hope you can give me pointers. My question is can I have the outstanding payment bill waived by Scottish Gas? The reason for the above question. I received a sorry to see you go letter from Scottish Gas in Oct 2023. My account was closed online Sept 2023 by an anonymous individual citing a house move. I promptly…
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Is this a RTS meter? I don't think it is
E,ON have been sending me numerous messages to switch my RTS meter. However a meter reader came round last week and told me mine wasn't a RTS meter. I've told E.ON and sent them the attached photo but they still insist it is because it says Time Switch on the back board but I believe this is an old back board that was…
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Did Martin ruin Economy 7 night rate Tariff's?
Some may remember this bizarre campaign by Martin from a few years ago: https://www.moneysavingexpert.com/news/2023/03/government-changes-how-the-epg-should-be-applied-to-economy-7-ta/ At the time with incredible high energy prices, energy companies were being subsidised by UK government to reduce kilowatt per hour by…
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Ombudsman Gets it Wrong
Hi, First post here as I really don’t know which way to turn Brief history I started with Ovo Energy in October 2021. Property had been PAYG There was a £50 credit on my account that was “transferred” to Ovo I was supposed to have an on line account opened but the one they opened I could never access I would spend 2 hours…
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IF Tomato Goes Bust
I switched to Tomato and went live with 2 addresses on September 1st last year. They have failed to bill me despite me providing meter readings every 2 weeks or so. Their system stopped reporting smart meter reads after the first 6 weeks and nothing since. What happens if they go bust? Will a "supplier of last resort" bill…
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Hot water cylinder faulty?
We have a Heatrae Sadia Megaflo unvented indirect hot water tank with a conventional boiler. Recently we've noticed that one of the showers in the house has very inconsistent hot water flow. It sometimes works fine but other times the hot water flow is a trickle. The hot water flow to the other showers may be slightly…
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Is My Electric Energy Usage Way Too High?
Seems we use 4118 kWh per year. I read the average is half that. We lived in a house that had central heating but in the Office room, some modern but electric heaters. They went on a bit throughout last year but not every day. I wouldn't say we waste electric, we have LED bulbs everywhere, turn things off when not in use,…
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BRITISH GAS FIXED TARIFF V49 (Recommended by MSE) Outrageous Direct Debit calculation.
I have just changed my British Gas account from the Standard Variable Tariff to the British Gas Fixed Tariff V49 as recommended by MSE and via the MSE website. It was a reasonably painless exercise.Good old British Gas then emailed me with my gas & electricity projections for the year which both look about right compared…
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Octopus - They tried to automatically switch me back to flexible tariff!
Prior to the Energy cap rising on 1 April 2025, I used the topcashback comparison tool and it suggested EDF offers the best deal. So, I started the switch to EDF. But soon afterwards, I phoned Octopus, and the customer services agent sent me an email link to switch my Current Octopus Flexible tariff to Loyal Octopus 14…
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Octopus charging me a bill from 2 years ago
hi, I am leaving Octopus as I'm moving house. I have been an Octopus customer for 2 years. I did have loads of issues with Octopus reading my smart meter in 2023 and I thought this was resolved when they sent me a bill for £900 at the start of the year, which I paid. I have not really been at the property much this year…
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Octopus Tracker
Hello again all. Now that the worst of the winter is (hopefully) over with, I have a simple question requiring a simple answer. Is Octopus’s Tracker tariff worth sticking with through the cold months? I chickened out this winter, and I am now on a fix. But tempted to return to the Tracker when I am able to, and stick with…
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Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
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