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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 27.9K comments Most recent: Water and sewerage bill by QrizB Today at 12:24PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

380 discussions 11.4K comments Most recent: My ASHP Journey in Bonnie Scotland. by cannugec5 Today at 8:10AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Calor LPG - HELP! by mummabear2904 23 July at 2:30PM

All electric flat usage sky high - advice needed
Hello - looking for some advice. My partner and I moved into a rented property in December and have been bombarded by an astronomical bill for January, the first month we were both in full time after Christmas, and we’re trying to figure out why. The flat is a small, new build, one bed flat (3 rooms total), and the…
Eon billing issue
Hi Guys Hope someone can help with the best way forward this one. We switched to Eon in early November last year for our Gas and Electric at work (a small cycle shop). The issue I have is with the gas reading, we use on average between 5 and 6 units of gas per day, we always have for 28 years, we have a boiler that heats…
Peak Save Con
Has anyone got savings for British Gas Peak save? We have been on it since November 2024 and use higher consumption appliances Sundays 11- 4pm and no credits.
Any suppliers who'll put single tariff on 2 meters without a smart meter?
This discussion was created from comments split from: Moving from Economy 7 to single rate tariff?.
Economy 7 meter but single tariff - changing providers
I want to change from British Gas to Octopus energy (mainly for customer service reasons). We have a 2 rate meter but are on a single rate tarriff with British Gas. When I try and switch, Octopus energy flags up that I am not on a single rate meter and then tries to re-direct me to a economy 7 rate quote. I've emailed them…
Help with solar tariffs
We have just ordered 30 solar panels and a Tesla Powerwall 3. We have a plugin hybrid car which will be replace by a fully EV in time. We had planned to go with octopus but the Eon Next Export Exclusive looks like a good deal but unlike Octopus they are rather vague regarding charging the battery from the grid using off…
Eon Next rates
Hi I am with Eon next on Next flex tariff. Is it worth moving to a new unheard of company "Home energy" for a minimal saving or is it better to switch to Eon Next best tariff Next Fixed 16m V14 Kind Regards
Official MSE Free Solar Panel guide discussion
Hi all, We've written a new guide on Solar Panels to help if you're thinking of installing a solar panel system, and it'd be great to get MoneySavers' feedback. Please do share your experiences, any extra tips to help others and useful resources you've found along the way, as well as any points you'd add to the guide. Just…
Insulation grants
I have had 2 separate friends turned down for insulation grants even though they clearly qualify. Both were completely turned down as the work required would cost more than the installation companies can claim back. They werent even given the chance to fund the difference. Is there anything they can do?
Warm Home Discount: Minister promises to look at complaints after MSE investigation
Tens of thousands of financially vulnerable people are likely slipping through eligibility cracks in the £150 Warm Home Discount support scheme, according to MoneySavingExpert.com (MSE). After direct contact between MSE founder Martin Lewis and energy secretary Grant Shapps, the minister has promised he will look into the…
Decent saving if switching to direct debit - worth the refund headache?
Hi all, Have received an email from my energy supplier British Gas (who admittedly I have had trouble with in the past, but are fine now) saying I can save about £120 annually if I switch to direct debit instead of me sending them meter readings, awaiting a bill in my app then paying for exactly what I have used. I've read…
Beware: OVO boiler cover charges twice for the first month
I took out boiler cover with OVO on 14/09 and they charged me twice in September. When I queried this I couldn't believe the response: If this is an example of their customer support, I'd hate to depend upon them if my boiler breaks down.
Octopus Energy and Smart Meters (or lack of)
Been trying for over 5 months to get a Smart Meter from Octopus without any success. Can I find out if other energy suppliers can offer one before I migrate over to them?
Scottish Power Issues no compassion
My mother used scottish power until her death over a year ago I took it bad & still.struggle Scottish Power I contacted Scottish Power to advise of her death and th8snis where the problems start ! After providing both phone email ecr I start to get bombarded for months with emails & txts to my provided detail in her name ,…
Excessive heating charges, faulty system leasehold flat
Morning all, firstly, excuse my long post - there are so many issues and I fear I may ramble on! I own a two bedroomed flat in a former care home that was converted into 18 flats in 2022. A commercial district heating system with loop was initially installed by a non registered gas engineer. The two gas boilers are…
Being taking to court for extortionate Gas and Electric bill - please help.
Hello, I am writing this post in hope for some help and guidance - I must also say I am extremely stressed with what I believe, sadly, are suicidal thoughts. Any help may be beneficial to me and my family, please do be kind. Sometime last year I was going through a crisis with redundancy looming at work, after giving over…
Considering a 2 year fix...
Martin and the MSE team sensibly don't try and offer any strong advice regarding fixes longer than a year "as the market is too volatile". However, having mentioned it half-as-a-joke in this thread (about Octopus Tracker), I'm actually wondering if it might not be such a bad idea. (Also, I must add that the comment that…
Do I have RTS Electric Meter?
I am told by my electricity supplier that I have RTS economy 7 electricity meter and MUST change to new meter immediately. Not sure if I have RTS setup, photos attached. Help will be appreciated.
Gas Pipe Replacement
Hi, I have just had the Gas Service company knock at my door as they are replacing the old metal gas pipes to plastic in the road. They have checked my house and said the pipework to the meter needs replacing as well. As my meter is in a cupboard under the stairs they have said they cant replace it there but will relocate…
Possibly faulty gas meter compensation
Octopus has offered to install a new meter following a complaint I made. If the old meter proves to be faulty, how many years back can I claim compensation?