Dead Gas Meter

Joes_Dad

In February when we had the cold snap we woke to find the gas boiler flashing with an error light. I tried to reset the boiler a couple of times but no joy so thinking the boiler was faulty I called the heating engineer but had to wait until the following day before they could fit us in.

Once the engineer arrived there was a bit of head scratching while he went through the fault finding process and in the end came to the conclusion the gas meter wasn’t supplying gas and told me to call British Gas and report a faulty meter.

British Gas arrived within the hour to replace the meter and heating was restored but I am left with a £95 bill from the heating engineer. I used British Gas online chat to complain and ask them to pay the £95 but they gave me a number to call but when I they didn’t want to know.

Is there anything I can do to get the money back?

MWT

It sounds like BG responded quickly and fixed the problem, not sure you can expect anything more than that from them…

WiserMiser

Oh, the joys of being cut off by a wonderful modern smart gas meter, with a battery failing because it's too cold? 🥶

luci

https://forums.moneysavingexpert.com/discussion/6662390/dead-gas-meter

The heating engineer visited and identified the problem, so he should be paid IMO. If you had called BG and reported that your boiler wasn't working, you would likely have had a higher bill for the inspection and an "engineer" that didn't identify the problem.