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Octopus Energy - £5000+ in credit for months
Hi all, I've been with Octopus Energy for 2 years and in May 2025 my account received an unexpected credit of roughly £900 through a bunch of 'reversed account charges' in random amounts. I emailed Octopus to let them know because there's no reason I can see why I was credited this and provided pictures of my gas meter to…
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Getting an electricity supplier to deal with solar panel power
I have had problems with bill payments to outfox the market.
I had solar panels fitted to my property in 2024. Whilst I would have expected
not to need electricity from the grid from that point, I was told that I would
realistically need maybe 15% usage from the grid, and mainly during winter due
to shorter days. I…
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Octopus Website Meter Read History
Does anyone have a problem finding their historic meter reads on the Octopus website? I scroll to the bottom and select view meter reading history and don't get any displayed except half hourly energy usuage which is not the same. I've tried on various tech setups and it's the same. I notice they are visible if I use the…
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Fuse Energy, anybody with them?
As they were being mentioned on another thread I thought I would take a look and sure enough very cheap SC for electricity and discounted unit rate by the looks of it. Personally happy with Octopus and our Tracker/Agile seasonal hop-skip-jump but it's always nice to see if the upstairs companies are getting any traction…
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New smart meter user - British Gas app not showing usage data and Bright app onlys shows electric
New smart meter installed 2 weeks ago. The IHD / monitor is working, although the gas tariff is still not showing the 1st Oct price increase, The British Gas app isnt showing any usage data, which I think isnt just me and their usage app data hasnt worked for a while. The Bright app works but it isnt showing any gas usage.…
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Scottish Power Defaulted My Account For Estimated Readings
Hi All - Its no suprise I am having an absolute nightmare with Scottish Power - I will explain all in one hit and would love some feedback / guidance as I have had enough now. - Back in 2018 I moved into my property which was a brand new build house I was the first owner. The Electric meter was a smart meter the gas was a…
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When did the changes to SEG export happen?
I've looked through the forum and seen some threads about this but cant find where my questions are answered. Sorry if they are - bit overwhelmed and angry atm. So Octopus have just told us they're dropping our export rate from 15p/unit to 4.1p/unit from this september. Yes, they said it'll be a 'variable rate' but you…
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New build house shown as commercial property
Hi I have recently moved into a new build house which was with EON and British Gas for Electricity and Gas. Unfortunately both had the property on a commercial tariff in the builders name whilst it was being built. After a lot of phone calls and hassle I have finally manage to get both of them to change it to a domestic…
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Why is my quote over £100 higher than the estimate on the MSE website?
Hi, I want to switch my energy provider, as my contract ends on 29th August. So I checked the comparison results on the Cheap Energy Club page. I selected the top two deals and went to their websites, where I entered my details to get a quote, and both were over £100 higher than the estimate shown on the MSE site. * Home…
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Ongoing unauthorised energy switches caused by third-party comparison site
Hi all, I'm reaching out as a customer who has experienced repeated unauthorised energy account closures, loss of supply, and potential misuse of personal data caused by a third-party switching site called Switchcraft. Despite never signing up with them, my British Gas account has been closed multiple times since 2023,…
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Transferring debt from pre payment metre to a smart metre
I have a pre payment metre that went faulty a few months ago and couldn't top up, got a smart metre booked for September. But the debt on the metre now will get transferred over to the smart metre. How will that work will it just take a certain amount each time I top up towards the debt? How much will they take. I'm with…
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GBIS for flats/apartments
I recently started looking for options to insulate my flat and I found out that GBIS is right for me. My property falls into the general eligibility criteria: council tax band A, EPC rating D, so I should qualify. Anyway, I checked my eligibility in gov.uk, and next thing after entering 'type of property - flat' was a…
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Electricity Meter tariff
I recently used Cheap Energy Club. It came up with Outfox Energy as a cheaper alternative, compared to Fuse Energy who we are currently with. We have an Economy 7 meter but are on a single rate tariff with Fuse. When I tried to apply to Outfox, their website would only allow two rate options as that is what my meter is, as…
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GBIS / Boiler Upgrade / Home Upgrade / ECO3 / ECO4 Nightmares
Hi folks, For anyone experiencing difficulties with government backed grants for Air Source Heat Pumps, Solar, Insulation, Ventilation and other such 'home upgrades', we've setup a new Facebook group to provide advice and support, which is badly missing within the industry. This forum won't allow me to post links, but if…
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IHD data and smart meter data correspondence
I have just found that I cannot download any half hourly smart meter readings beyond 8 am on 20th July. I had a similar problem for 11 days in March 2024 and that missing data was never recovered. As before, the WAN and HAN lights flash every 5 seconds so there is no indication of a communication problem This time I…
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Eco 4 identity theft fears
The way the Eco 4 scheme is run seems to make those using it vulnerable to identity theft. The installers have to be registered but these are not the firms that seem to be out there touting for business. Its surveying firms that are putting up ads for Eco4- and they are asking for documentation from customers in line with…
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Smart Meter not reporting and event 8154
My smart meter has not managed to communicate any half-hourly data since 20th July and this is bad since I am on a Time-of-Use tariff and use very little day-rate electricty at present. The WAN and HAN lights on the comms hub flash together every 5 seconds so the comms hub thinks it is communicating normally. The smart…
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My experience of getting and running solar and battery
About 3 years ago I started looking at getting solar panels and batteries installed. Like most I knew nothing about them and I was daunted at the prospect of spending thousands and being ripped off.My annual grid consumption was around 3600kwh, with a daily average of around 8-10kwh per day. I spent over 6 months looking…
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Eon Next billing nightmare — new build chaos, need help!
Hi everyone, I’m at my wits' end with Eon Next and could really use some advice. We moved into our new build property on March 28, 2024, and contacted Eon Next at the beginning of April 2024 to set up our account. We were told the meters were “twisted”, so they couldn’t open an account until it was resolved. Since then,…
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Imprecise consumption readings from Ecotricity
I recently moved from Octopus to Ecotricity for gas and electric. This was based on the Cheap Energy Club recommendation for a lower-price fixed tariff. The Octopus app gave me daily, weekly and monthly consumption figures to three decimal places. The Ecotricity app and website offer one decimal place for electric and zero…
For questions about water supply to your home.
4.2K discussions
28.3K comments
Most recent: Forced to have a water meter by dunstonh
6 December at 10:31AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.