Energy

I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…

I've always used dual fuel tariffs & have never thought of splitting them up with different companies so I was just wondering if you sign up to a dual fuel tariff could you then switch to a different supplier for gas within the 14 day cooling off period penalty free? Or would that invalidate the electric tariff deal they…

This discussion was created from comments split from: New Price Cap 1 April 2026 Octopus Fixed.

I have had many issues with British gas for the past 16 months, ongoing issues that have not been resolved. As a result I have incorrect markers on my creditfile, ruining my credit score. I am due to remortgage in September and this is causing me a considerable amount of stress, I have been rejected from credit cards too.…

Hi all, I’m looking for advice on a billing issue with OVO Energy. In April 2025 I had rooftop solar panels installed. Since then, my existing mechanical electricity meter has started running backwards when I export excess solar electricity to the grid, and forwards when I import electricity. I have regularly submitted…

Hi. Apologies for sounding ignorant, but I am a bit confused as to whether I need to switch or not. I am with Octopus currently, and they have been fine. My current tariff runs out in May, and i have been offered a choice of fixed or flexible rate by them. The flexible is currently coming in at slightly under the price I…

I've just been browsing the following page: https://www.moneysavingexpert.com/utilities/ev-energy-tariffs/ My concern is that it does not appear to actually reflect the correct pricing or am I missing something? The Intelligent Octopus Go tariff is completely different to what I pay. The table quotes the cheap rate as 8p…

My current fixed tariff ends win Oct - so still a few months left on it. However, with everything going on in the world, should I switch to another, more expensive, fixed, that will safeguard me until April 2027 instead? Or should I hold and risk it for Oct? In the below - the top tariff is what I am currently on, and I…

This is a feedback thread on energy supplier Octopus Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…

Just had an email from Octopus energy detailing their upcoming price hikes on the 1st May. Standing Charge up by 3.56% EV rate 11;30pm to 5.30am up an astonishing 32.7% Day rate up 8.97% Overall my bill for the year is up 11.25%

When Cadent 'upgraded to gas supply to our house, against my wishes, they moved the gas meter to another wall making the meter difficult to read and the pipework to it is not neat as it was before. At the time, I was unable to have the strength to argue as my seriously ill father, who I cared for was in his last weeks. I…

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Four energy suppliers will introduce 'low or no Standing Charge' tariffs on a trial basis this year, regulator Ofgem has confirmed to MoneySavingExpert.com (MSE). The firms taking part are British Gas, EDF, E.ON and Octopus. We don't have all the details yet, but here's what we know so far… Read the full story:…

I have gas and electric smart meters and neither have given readings since 19th March 2026. I’ve had two payments of £40 for Guaranteed Standard for Performance because they didn’t reply to me when I notified them . I was told two weeks ago that the meters needs replacing and they’re waiting for an appointment. I was told…

Hi Does anyone know of a way of getting off peak deals when they live at an address that cannot have a smart meter? Due to poor signal strength (WAN) I think. I live in a village in the Yorkshire where most houses have smart meters, but I seem to be just out of reach. The company supplying the smart meters (Arqiva) hasn't…

I have had my RTS metre replaced with a smart metre by Scottish Power, they didn't tell me that I would need to install a timer for my heating and hot water as the water is heating 24/7 and my storage heater is on for the full night rate - 11pm to 7-30am in winter or 12pm to 8.30am in summer, because I didn't find out…

I’m looking for advice on a deadlock with OVO Energy regarding a back-billing issue that is preventing me from switching to a cheaper supplier. The Situation: The Issue: OVO failed to bill me for gas for over 12 months. They eventually issued a catch-up bill for over £2,000. Ombudsman Ruling: The Energy Ombudsman ruled in…

I’ve been looking into plug-in solar recently, but before jumping in I want to properly understand my base load and how much I could realistically offset. What I’m trying to figure out is what methods or apps people are using to calculate their base load accurately. I’m aware it’s basically your constant usage like fridge,…

Dear All, Just want to check my understanding before making a bad decision in terms of changing tariff. It's not at all clear from the tariff info but it states the following. "Flexible Octopus prices follow wholesale costs and update every 3 months." I found this website https://www.octopriceuk.app/tracker Does this…

Hi I swooped from Utilita last Oct 2025 to EDF reading was 398 at the time (active import reading). This was a brand new meter so accumulated this with Utilita over 6 months. This seems about the correct usage each month for a one person flat. EDF have not taken smart readings since so each month I have submitted them…