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Solar Panel fault?
We've not had much luck with solar panels over the years. This is a single monocrystaline 150W panel mounted on a camper van roof, and it seems to have failed (if so, it will be the second one to do so). The reason I'm asking here as a question, is that the voltage and current output readings I'm getting are odd. The first…
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meter reading on electric meter
Good Evening, I'm unsure if anyone can help. My son lives in a 2-bed flat with just an electric. He was originally with British Gas; his first meter reading was 01309. He has smart meters but no access to the room they are in as they are not located in the flat, so he has never actually provided a reading. Stupidly, he…
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Can't get an appointment to fit Smart Meter
Having just bought an electric vehicle I'm keen to switch to an EV tariff to maximise the financial benefits. I've been trying (with British Gas) to arrange an appointment since January and, every time, there are no appointments available. About two months ago I raised a complaint and was told that I'd been placed on a…
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Octopus yanking us around for a year. (GBIS - Great British Insulation Scheme)
Hoping that someone might be able to help me on this one. We applied for the GBIS (Great British Insulation Scheme) in February 2024 and since then we've had nothing but the run around with Octopus about when we can get the work carried out. We were sent and email in the summer saying that it had been accepted and we…
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Paid into a closed Scottish Gas account
Dear all I hope you can give me pointers. My question is can I have the outstanding payment bill waived by Scottish Gas? The reason for the above question. I received a sorry to see you go letter from Scottish Gas in Oct 2023. My account was closed online Sept 2023 by an anonymous individual citing a house move. I promptly…
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Is this a RTS meter? I don't think it is
E,ON have been sending me numerous messages to switch my RTS meter. However a meter reader came round last week and told me mine wasn't a RTS meter. I've told E.ON and sent them the attached photo but they still insist it is because it says Time Switch on the back board but I believe this is an old back board that was…
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Did Martin ruin Economy 7 night rate Tariff's?
Some may remember this bizarre campaign by Martin from a few years ago: https://www.moneysavingexpert.com/news/2023/03/government-changes-how-the-epg-should-be-applied-to-economy-7-ta/ At the time with incredible high energy prices, energy companies were being subsidised by UK government to reduce kilowatt per hour by…
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Ombudsman Gets it Wrong
Hi, First post here as I really don’t know which way to turn Brief history I started with Ovo Energy in October 2021. Property had been PAYG There was a £50 credit on my account that was “transferred” to Ovo I was supposed to have an on line account opened but the one they opened I could never access I would spend 2 hours…
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IF Tomato Goes Bust
I switched to Tomato and went live with 2 addresses on September 1st last year. They have failed to bill me despite me providing meter readings every 2 weeks or so. Their system stopped reporting smart meter reads after the first 6 weeks and nothing since. What happens if they go bust? Will a "supplier of last resort" bill…
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Hot water cylinder faulty?
We have a Heatrae Sadia Megaflo unvented indirect hot water tank with a conventional boiler. Recently we've noticed that one of the showers in the house has very inconsistent hot water flow. It sometimes works fine but other times the hot water flow is a trickle. The hot water flow to the other showers may be slightly…
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Is My Electric Energy Usage Way Too High?
Seems we use 4118 kWh per year. I read the average is half that. We lived in a house that had central heating but in the Office room, some modern but electric heaters. They went on a bit throughout last year but not every day. I wouldn't say we waste electric, we have LED bulbs everywhere, turn things off when not in use,…
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BRITISH GAS FIXED TARIFF V49 (Recommended by MSE) Outrageous Direct Debit calculation.
I have just changed my British Gas account from the Standard Variable Tariff to the British Gas Fixed Tariff V49 as recommended by MSE and via the MSE website. It was a reasonably painless exercise.Good old British Gas then emailed me with my gas & electricity projections for the year which both look about right compared…
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Octopus - They tried to automatically switch me back to flexible tariff!
Prior to the Energy cap rising on 1 April 2025, I used the topcashback comparison tool and it suggested EDF offers the best deal. So, I started the switch to EDF. But soon afterwards, I phoned Octopus, and the customer services agent sent me an email link to switch my Current Octopus Flexible tariff to Loyal Octopus 14…
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Octopus charging me a bill from 2 years ago
hi, I am leaving Octopus as I'm moving house. I have been an Octopus customer for 2 years. I did have loads of issues with Octopus reading my smart meter in 2023 and I thought this was resolved when they sent me a bill for £900 at the start of the year, which I paid. I have not really been at the property much this year…
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Octopus Tracker
Hello again all. Now that the worst of the winter is (hopefully) over with, I have a simple question requiring a simple answer. Is Octopus’s Tracker tariff worth sticking with through the cold months? I chickened out this winter, and I am now on a fix. But tempted to return to the Tracker when I am able to, and stick with…
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Energy company are forcing me to replace my meter
My energy supplier has sent me a message to say that my electricity meter is reaching the end of its certification period. They want to replace it with a smart meter. I've so far resisted their nagging to do this, but the new twist is the certification period. Can they force this replacement, is what they say true about…
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Octopus Energy Tracker Tariff or change?
I am currently on the tracker tariff for both gas and electricity with Octopus Energy. Is it worth sticking with the tracker tariff or are there better options with Octopus Energy?
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British Gas incompetent
I have had a prepayment meter for many years. Late last year it stopped working and British Gas installed a new meter in January. Because i am disabled and couldnt reach the meter, it was changed to a credit meter. I had been waiting for a direct debit ever since as was told it wasn't communicating with them. I wanted to…
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No Heating Bill For 6 Months - Advice Needed
Dear Forumites, I purchased a 1 bedroom flat, which has a community heating system. This means that our heating and hot water are centrally billed via our private estate management company. I moved into the property in November/December 2024. Our estate management company are having issues generating bills for this system,…
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Prepayment meter but provider says I've underpaid
This discussion was created from comments split from: OVO claiming closed prepayment meter account is in Debit.
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