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spring24

post removed

victor2

https://forums.moneysavingexpert.com/discussion/6665014/switch-using-cheap-energy-club

Madness indeed by EON! Can understand you cancelling the switch in a way, but you know, and have been told by CEC that there should not be an exit fee, so I personally would not have cancelled the switch.

If EON do/did charge you, you should get it back by making an official complaint and escalating it to the Ombudsman if they don't back down or don't even respond within the set time of 8 weeks.

Edit: Glad I quoted the OP, as he/she has removed it (and another thread on a different topic)! What was that all about?

QrizB

https://forums.moneysavingexpert.com/discussion/comment/81970890#Comment_81970890

Agreed.

EON customer service were clearly wrong and I very much doubt that the OP would've actually been charged exit fees.

Regarding the final point:

Martin lewis getting commission from EON

Martin Lewis sold this site to Money Supermarket in 2012.

https://www.moneysavingexpert.com/news/2012/06/moneysavingexpertcom-to-join-the-moneysupermarketcom-group/

spring24

Apologies victor2, but I removed the post at the same time you replied, indeed madness, so Eon eventually got back to me (later than the "I'll get back to you within an hour because my supervisor isn't replying to me", when I was on hold for 10 minutes) with a yes you can switch without exit fees!!!! which annoyed me even more considering that indeed I could switch without exit fees at the time I did the switch etc…. I then said, so it's OK for EON to breach Ofgen regulations by sending emails telling me I will pay exit fees. the reply was we didn't breach regulations as we didn't charge you these exit fees as per now, someone at customer service made a mistake and can't count days….. (and emailing their complaints department - I never got any reply - having to ring them again. I then ask for compensation, I was told by the same customer service person, they will then have to go back again to the supervisor, who told them that indeed I wouldn't have to pay exit fees, this time, this person got back to me quickly and applied a £20 credit on my account, not because of them "breaching ofgem rules apparently" as these fees were not yet charged, but because of a mistake by the other person sending not one, but two emails as regards to me having to pay exit fees…..

Needless to say I will switch to EDF or someone else on the last day of my contract as in 2026, EON is clearly not spending enough time and money ensuring that their customer service can count properly and are trained to understand regulations and their supervisors being available and sorting something, which shouldn't happen in the first place, in a quick and professional manner.

victor2

https://forums.moneysavingexpert.com/discussion/comment/81970922#Comment_81970922

You've got a goodwill gesture, so if the switch is still available and competitive, go for it again. You don't have to tell EON, just let the new supplier handle it.

spring24

The reason I cancelled the switch to EDF was due to worry as regards to when will EON sorts this out, It was sorted after I had rang them again they never replied to my emails to complaints, EDF reply on the next working day for email send at the same time.

As far as Eon is concerned they have done nothing wrong as I was not actually charge for the exit fees (as I emailed and rang them several times re this), compensated £20 credit on my account.

switch currently cancelled, will do again on the day my contract ends, as Eon doesn't seem to think the above saga, is breaching regulations and couldn't care less. (I had to ring them, they never reply to the emails to their complaint department).

spring24

"You've got a goodwill gesture, so if the switch is still available and competitive, go for it again. You don't have to tell EON, just let the new supplier handle it."

Indeed, but now my trust in EON and the (NOT Martin Lewis as he sold it in 2012 :) switching service ) is damaged :), if I get a message on the page saying that I'm within the 49 days switching, ALL energy providers should do so as well, (in the event that someone can't count days) so I'll now wait until my contract expires to switch…. EON (irrelevant of the one customer service person who emailed me TWICE with wrong info and can't count days) was not trained properly and EON supervisors/mangement never got back to me….. I had to ring them again to get this sorted. I also before the switch, went ahead with one of their tariff directly, and then cancelled it, the cancelled email I received from them had wrong dates AND on the app, the gas one was still showing. So the customer service I rang and spoke to today, not only, eventually managed to get hold of a supervisor regarding the exit fees issues, but also FULLY cancelled something I cancelled 2 weeks ago!!!

I'll wait until the end of the contract, as in 2026 you still have energy providers who expect you to ring and speak to several customer service several times to sort out their mistake breaching regulations, and send emails to their complaints department (but don't reply) etc… so it's now sorted with a £20 credit to my account…. crazy!!! (as I was quite happy with Eon while with them but switching away from them was ludicrous… so they have lost a possible returning customer in the future)

victor2

Switching is a lot easier than it used to be and there are other switching sites (uSwitch for example) if you have lost faith in MSE, or you can go directly to your preferred supplier.

Hope you get it sorted to your satisfaction anyway.