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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.7K comments Most recent: Severn Trent 2025/26 Increase by booneruk Today at 6:02PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

368 discussions 11.2K comments Most recent: Extending a property with an ASHP and underfloor heating by FreeBear Today at 11:24PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Calor issues help and advice by LPGnewbie2022 Today at 7:12PM

Back Billing through Billing management company / buying group
Does anyone have any advice on back billing? Electricity bills totalling £30,000 from 2021-2023 received in 2024 from buying group that NPower had not invoiced to them. We are a microbusiness but the buying group has a contract to get lower rates from NPower so they are claiming the rules do not apply as the account…
Immersion heater v Oil boiler (not combi)
I only use the oil but still have the immersion heater. I last paid 52p a litre for the oil. What would I need and how do I go about calculating the tipping point when it would be cheaper to use the IH?
Is my gas usage normal / reasonable for a 1 bedroom flat?
I'm with ovo and here's my daily usage for January, which is basically peak winter So from the 1st of Jan to 31st of Jan I used on average £2.12 of gas per day. This includes the 30p standing charge. I have an electric cooker and take showers instead of baths. I think it's pretty low, I'm living by myself in a 1 bedroom…
Problems with octopus billing
I feel stuck at the moment as Octopus gives the best rate for my solar export. however I would like to leave as recently i have been given a really big bill for energy and I can’t work out from the bill why? luckily I had a large credit built up but even with that I was -£400 the bills are really confusing it basically…
New Smart meter giving crazy bills 4500£ in two months
Afternoon all, I have got some problems with YU energy provider for my gas and was wondering if anyone has had smart meter problems concluding in huge bills. I have been with YU energy for 20 months and have been paying around £400 by direct debit every month, had included actual readings and had a smart. In November 2024…
Backdated bills
Hi, every year for the last 7 years I have sent our electric meter readings for our static holiday van to the site owner with a request for a bill. The meter is on the outside of the van so the site owner has 24/7 access to the readings themselves. We have still not received any bills. Anyone know how far back the site can…
Does OFGEM report numbers of complaints by supplier ?
We often hear of reports of bad customer service by SP (and others) ? Are these figures published ?
Octopus Energy and their 3rd party company PayLink
Hi, I have a elderly relative that needs help/support: https://octopus.energy/blog/octo-assist/ Octopus says their Octo Assist Fund is outsourced run by a 3rd party company called Paylink. Is Paylink like a credit rating reference agency like Experian or Equifax where you exchange your private financial information and…
Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
Back Billing
Hello, I had a complaint with my energy supplier in April 2023 following which they refunded £900 to my account which reduced the amount I still owed them. There followed 2 further statements in April 2023 and another statement in May 2023. The additional April and May statements all displayed the previous amount…
Smart thermostat
So After asking here: https://forums.moneysavingexpert.com/discussion/comment/81277696#Comment_81277696 I've decided to go with the TP Link Kasa TRVs especially given they're like £23 on Amazon atm. They don't however have smart thermostats which is kind annoying Would the Meross smart thermostat be decent for me?…
Billing anomaly after smart meter was swapped
This discussion was created from comments split from: Smart meter fiddle by new energy supplier?.
How to live without heating - save £000s
I am sorry to read Martin Lewis say he fears people will die because a lot of people cannot afford heating. I agree but regard it as sad. The Government, Councils, charities and other public bodies could do a lot more to advise people on what to wear so many of those people should be able to stay perfectly warm without any…
Compensation
I had smart meters fitted a month ago. The electric one was fine, but when the installer completed the gas one and turned the gas back on, there was a gas leak. I contacted Octopus Energy, my supplier, and they said I needed to find an engineer to fix it and to pay for the repairs. He arrived after a couple of days and was…
EDF Simply Tracker Extra Apr26
Just signed up to EDF Simply Tracker Extra Apr26 . Have 14 days cooling off to cancel. Says in newspapers that it won't be available for long. I think I have understood it. Basically about £100 less in standing charges over the year and that the unit rates for the gas and electricity are as if in standard variable. Is my…
Scottish Power Website Account
Anyone else unable to log into their account atm? Yesterday (once briefly), I got as far as the 'My Account' page but it wouldn't let me enter my monthly readings (some error about customer account details). Tried again today (multiple times) and still no luck (error message may have changed though). As I can't login, I…
British Gas
I have been at a new build property for 10 months and my gas account won't take automatic readings nor will it accept manual readings. I have been in touch with British gas on multiple occasions and keep getting told I'll be contacted but no one ever does get in touch. When they finally get the issue sorted, can I refuse…
UKPN refusing to fix their equipment
Hi all I am in the process of having a new boiler fitted in my new home. Turns out that there is an issue with the earthing and service head. Due to us being in a maisonette my above neighbours electric is looped with mine. UKPN have been down twice now and have ignored the notes from British Gas and anything I have said…
Should this be easy to clear up? Bailiff-type letter about energy bill I don’t owe.
I just received a bailiff-style letter relating to an alleged energy bill debt, from a firm I don’t want to name but who have been discussed on this forum previously. It relates to a flat where I used to be a tenant, that I moved out of over a year ago. However the Account Number that they supply is not the account number…
Agile with a heat pump
So I had Agile in the summer months which definitely worked out cheaper overall, however, I got a bit twitchy about the winter as I have air source heating which we can’t quite work out. It seems it’s on all of the time, this is necessary with underfloor heating I’m told. It is complicated to work out how to set it so I…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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Energy

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