Scottish Gas Annual Boiler Service

MsSED

I have a Homecare Contract with British (Scottish) Gas and last week received an email from them, saying that it was time for my annual service visit for my boiler. Now this is the beginning of March and last year it was serviced at the end of June, which was actually earlier than normal (usually August). Anyway I accessed their online booking system and could see that there were numerous dates available in March and April, but only three in May. Their calendar didn't go beyond May, so I could not book for June, which I suspect may be available next month. Does anyone know why they send their reminders so early and why they offer so few dates for May? Do they only have one engineer who is almost fully booked when the weather gets warmer? I have been a British Gas customer for almost 40 years and it is only in the last few years that they seem to be expecting customers to book their service visits months before they are due. Any thoughts?

Largs

I think they do it very early as people often file it away and don't book it. This is also likely a bit more quiet with breakdowns so they want the engineers doing something.

If it's not suitable, just put a note in your calendar and contact them when it suits you, that's what I do. Soon their staff start booking time off for annual leave so maybe that is why May dates are scarce.

MsSED

I'm thinking the same, but also the May dates may be scarce because people wait until the warmer weather before getting their boilers serviced. I suppose my main point is that Scottish Gas didn't do this years ago. I just find it annoying that I am paying a lot of money for their insurance and then they offer me a very limited number of dates. I realise that if I phone them, they may have more dates to offer, but it's less convenient for me.