Outfox the Market: Energy

SeriousHoax

My contract with Octopus is finished, and I was looking at Outfox the Market for my dual-fuel electricity and gas. It's a company I've never been with. What's your experience with them, please?

fordyms

Just switched from Octopus to Outfox as my fix was about to end, all straight forward, a lot cheaper for us. If Octopus had been competitive we would have stayed though. They DO NOT do variable Direct Debit though unfortunately.

WiserMiser

Deleted   

SeriousHoax

fordyms said:

Just switched from Octopus to Outfox as my fix was about to end, all straight forward, a lot cheaper for us. If Octopus had been competitive we would have stayed though. They DO NOT do variable Direct Debit though unfortunately.

Thanks, I did like Octopus but think I'll switch to Outfox.

QrizB

I was with Outfox for 2-3 years last decade. At the time they were cheap, no frills and their website provided the barest minimum of functionality.

From recent reports they haven't changed 😀

RelievedSheff

We have been with Outfox for five years now.

Never had a problem with them. They have a very simple monthly billing system, changing tariff is simple and takes a couple of clicks of a button and the website and app are clear and easy to understand.

They are always the cheapest option for us in our area.

BigBear68

My deal with Outfox ends next month and I have happily signed up for another year with them, cheapest by far and my one time contact with customer services was a good experience.

SeriousHoax

Thanks for the feedback, guys.

RelievedSheff

Also if you are in a fixed tariff and they then offer a cheaper tariff you can switch to the cheaper tariff fee free.

We have just switched again to save a few quid.

Switching tariff is just a click of a button online. We are currently on a two year fix which was the cheapest for our area.

SeriousHoax

That's my switch done, and it should be completed by June 11th. I'll keep an eye on my email. Very simple and straightforward.

giraffe69

I've been with them a while and find them as cheap or cheaper than others, reliable re billing, helpful if I've needed to contact them. My only criticism is that they send me a monthly email which includes a prompt for readings to avoid an estimated bill when the smart meter works fine. When I commented on this they replied that they had to do this for all customers whether smart metered or not (clearly they don't!)