Octopus Electric API Down?

Pat38493

Anyone else having issues with the Octopus API - both of my apps that use the Octopus API to track electric usage have stopped downloading data since 3 days ago.

The meter is working as I can see the data on the Brighton app.

Spoonie_Turtle

I don't know if these two use the API but Octopus Compare and the official Octopus app are both working for me, no gaps except yesterday's data in Octopus Compare (which is normal at this time of day). 
Octopriceapp.uk says it uses the API and the data checker is only missing yesterday's data too.

Pat38493

Spoonie_Turtle said:

I don't know if these two use the API but Octopus Compare and the official Octopus app are both working for me, no gaps except yesterday's data in Octopus Compare (which is normal at this time of day). 
Octopriceapp.uk says it uses the API and the data checker is only missing yesterday's data too.

Hmm - ok because for me on Octopus Compare, and Octopus Watch, the last 3 days are missing.  However weirdly I can see the usage even on the Octopus native app.  I guess I'll have to contact Octopus Compare support but it seems weird that both 3rd party apps are having the exact same issue.

Pat38493

Spoonie_Turtle said:

I don't know if these two use the API but Octopus Compare and the official Octopus app are both working for me, no gaps except yesterday's data in Octopus Compare (which is normal at this time of day). 
Octopriceapp.uk says it uses the API and the data checker is only missing yesterday's data too.

Actually it's even worse because I just tried to reset one of the apps and download all the data from scratch - it's all missing - no history at all.  Time to contact Octopus.

MSE_James

Yes I can't currently see my usage on Octo-Aid

Pat38493

MSE_James said:

Yes I can't currently see my usage on Octo-Aid

Thanks - yes as I just posted above, it seems like for at least some users, all of our data has vanished including the historical data.

IRMartini

Same here no Elec data comping through on Octo-aid (Gas is working) or octopus compare but the logging into my octopus account all elec history is visible.

Pat38493

IRMartini said:

Same here no Elec data comping through on Octo-aid (Gas is working) or octopus compare but the logging into my octopus account all elec history is visible.

Octopus is claiming that there is nothing wrong when I contacted them.  I have written to Octopus Compare support, but I don't really believe Octopus because the issue is affecting multilple users on multiple different 3rd party platforms.

I also tried regenerating my Octopus API key - don't bother it didn't work.

Also same for me - Gas reporting on Octopus Watch is still working.

Bendo

No Elec usage for the past 3 days. Gas is updating as normal and data is there in 3rd party apps so obviously an Octopus issue.

RavingMad

My Compare app hasn't given me my usage figures since the 3rd.

Checked on the wife's phone and it's been missing since end of Feb

So don't bother reinstalling then? I can see upcoming rates which is all that matters to me

Oscarmax

Octopus is working fine, octopus watch not showing data for electric for the past 3 days.