EDF

System

This discussion was created from comments split from: EDF.

Whisky8wacko

I have night storage heaters which have separate meter readings from the main supply. EDF took out 2 old obsolete meters in July 2025 and replaced them with one meter. Since then EDF Energy have been unable to tell me how to read the new meter and keep sending me estimated bills. The headings in the bills and in the meter and in my account in their website do not tally. They are unable to supply me with an In Home Display. Even with the Energy Ombudsman involved these problems are continuing. This has taken up hours if not days of my time. Has anyone had a similar experience with EDF Energy ?

Robin9

Can you give us a photo of your meter please and someone on the forum will tell you how to read it.

An IHD will not help as it does not display the necessary readings

PS I will ask the forum to split this post onto a new thread to save confusion over the different question

Whisky8wacko

Here is a photo of the meter that EDF installed in July 2025

1000000557.jpg

Robin9

Look on You Tube and Scottish Power have a How to Read video for the Aclara meter.

PS have you had a bill since the meter was changed. Does it show the old and new meter readings ? (The new ones are usually 00000 and 00000 Check the serial number with that on the bill ?

QrizB

I think this is the video Robin9 is referring to:

https://youtu.be/fBJ33fphGGw?is=0j4EtHVOJfrpTkhB

It's not specific to the SGM1422-B but the basic instructions are the same. Press the blue "A" button repeatedly until you see "total active import"; this is the total meter reading (the sum of all the time-of-use registers). Keep pressing and the display screens will move through the individual TOU registers.

Ildhund

Perhaps EDF haven't yet learnt to tame the meters they're installing. I don't think we've had the final word from any of those we know of who had twin-element (2E) meters installed by EDF, e.g. PZ19 23 June 2025 at 1:55PM.

@Robin9 wrote:

Does it show the old and new meter readings ? (The new ones are usually 00000 and 00000

A 2E meter like Whisky's new one will have three or four registers in use, which is presumably why EDF chose this type to emulate two-meter three-rate (e.g. peak/offpeak/heating) configurations. I've not yet seen how this works with suppliers' billing systems. Perhaps @PZ19 could come back and tell us?

Scot_39

Thanks for the PZ19 links.

Well worth the OP reading past posts on the 1422 here.

And unlike SE models - that he has potentially 4 active readings - 2 primary and 2 secondary.

Last post in that thread cDec - was still awaiting Ombudsman - and EDF were only talking about getting 2 of the 4 readings in their submission - which I presume from the wording were the primary peak / off peak - not the 5th port / secondaries.

Worrying that here we have another user 5 months later - nearly a year after fitting - still having issues with same meter.

You would have thought EDF would just downgrade to single element for most users - rather than pursue. Especially given they seemed to want to scrap at least some of their complex traditional tariffs last Jun anyway - sending even E10 users messages to that effect - not just the later Rosie1001 saga.

Robin9

There is a sticker on the meter which shows the readings of the old meters 25310 off peak; 10688 Rate 1; 31201 Rate 2. What tariff were you on?

These readings will have been on the first bill you received after the meter was changed - were they and is the new meter serial number the same as on the new meter.

You show R1 on the new meter as 00274 - what are the readings when you press A again and again again. What tariff are you on now?

and in response to the PM - no I am not an EDF employee - just a fellow EDF customer trying to another.