HIVE not correctly calculating freecharge credits on Peaksave Super Sunday

papereyes

Hi all

Wanted to see if people are aware of a bug with British Gas HIVE calculating free credits if you're on the Peaksave Super Sunday.

Essentially this tariff gives half price energy on Sundays only.

However, the hive app doesn't recognise this tariff and instead believes that you are on a general Monday - Sunday off peak 0000-0800 Half Price tariff.

So if you charge at night times to get the freecharging credits, Hive incorrectly gives you 50% of the credit you should be getting.

Took me two months to complain to Hive and get them to recognise this is a bug in there system (which they admitted to in Jan 2026). To this date there is no fix and they keep telling me that any other user on this type of Super Sunday Tariff will be impacted by this bug.

They won't provide me a refund of the credits I'm due until the bug is fixed, this is on there issues log but its over 6 months now and the amount of credits they owe me must be building up.

So wanted to

a) Make other HIVE users aware of this bug and check your freecharging credits are being calculated correctly as you could be undercredited by 50% if you charge at night

b) Any way we can pressurise HIVE to get this fixed and get our credits back?

Many thanks

lohr500

I'm a little confused by your post as I thought Hive was a smart boiler control system with an optional link to a mobile App which allows you to control the timings for your heating and hot water.
Certainly that's what my Hive setup does. I am not a BG customer.

I know there is an optional Hive+ subscription service available with my setup which then displays additional information such as consumption cost and other insights.

That being said, I'm aware that Hive is owned by Centrica who are also are the parent company of British Gas, so perhaps as a BG customer you get more integration of your billing in the Hive system.


What usage/costs does it show on your actual BG bills regarding the Peaksave Super Sunday billing?
Is there a breakdown showing the hours and unit costs that are being applied?
Wouldn't the actual bill be the place where the credits should show?

Could it be the case that your actual billing is correct, but the Hive system cannot cope with the complex tariff and so shows the incorrect data?

As an aside, what tariff is Hive showing that gives Monday to Sunday 00:00 to 08:00 at half price?
I would be very interested in switching to that if it is still available.