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Cavity wall insulation and EPCs
I recently moved house into an end of terrace built in 1986, standard brick construction. The EPC said it needed to have cavity wall insulation. I had someone come and check it. He drilled a hole and pulled out some insulation. It looked like glass wool to me. He then gave me a quote for removing all the old insulation and…
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Reading Atlas Mk10D Multirate Meter
I'm trying to help an outfit review their electricity cost, tariff etc. It's a three phase supply with an EDMI Atlas Mk10D meter. They're being billed by SSE on a dual rate, and every single reading on their bills is estimated. So an early step would be to get real meter readings to them. The problem is I can't make sense…
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MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems
Faulty smart meters are to be tackled as part of a new industry review, the Government has announced. It's also been confirmed that you'll be able to get automatic compensation from your energy supplier for certain smart meter problems starting early next year. Read the full story: 'Faulty smart meters to be tackled and…
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Price cap, Gas
Gas and elec are usually packaged together but it is possible to secure each fuel separately. How can I find out the current predictions for consumer gas or electricity (to help inform a switching decision)?
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Rebel Energy in administration
December 2024, switched energy supplier to Octopus from rebel energy. Rebel Energy went into administration in April 2025 taken over by British gas. We are now being chased by Oriel Collections service to recover outstanding payment on behalf of Rebel Energy. I always paid Rebel energy by Direct Debit. Why didn't rebel…
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Shower set up - what is more efficient
We have a new flat which is electric only - hot water tank with solid green foam lagging and 2 immersion heaters. The current shower doesn't use the tank water, it's a Triton electric thing with just a cold feed. We're in the process of renovating the whole bathroom, and it's got me thinking - is there a clear winner re…
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No gas data on my Octopus 'geo' monitor
SMET2 meters recently installed and I can't get gas data on my energy monitor. Is this a common problem or just mine?
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Opening meter readings
I switched on 1 June and submitted day and night readings. Here we are half way through August and my new supplier is still estimating my bills, even though I have a Smart Meter. They seem to have an opening reading (agreed with previous supplier) much higher than my current reading, so therefore it cannot calculate a…
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Economy 7 and energy usage concerns in new flat
Hi Sorry for the long post. I am not capable of writing succintly due to how my brain works. And I have a lot of questions. My mum (elderly) and sister moved into a 2-bed all-electric flat approx 7 weeks ago, from a dual-fuel 3-bed semi. They are both at home most of the time and are on an expensive Economy 7 tariff (Eon…
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Am I misreading my Octopus usage dashboard and balance?
Using the 'My energy' dashboard and filtering to 'What's been billed', I can see I've been billed £1,700 between two dates. Yet using the 'Payments' tab and navigating to 'Balance history', I can see that between the exact same dates I've been charged in total £2,100. I am not confusing my own direct debit payments with…
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Conservatory heating
Can anyone advise the best heating for a large (5m x4m) conservatory. We had a Dimplex heater ( rest of house is gas) which was completely removed by a tenant when the house was rented previously. T
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New build - how do I pick best tariff/SEG
Hi folks, I'm hoping for some advice, please excuse my lack of knowledge in this area. I moved into a new build house in May and the builder put me with British Gas and now I'm settled I need to find the best tariff. The builders fitted 8 solar panels. I'm in Newcastle, the house isn't ideally situated to catch the sun and…
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Top cashback - uSwitch and referral code
Hi Probably not an option but just thought I would ask the question. Has anyone tried switching energy using uSwitch through Topcashback and then also using a referral code. Is the code always an URL link? Cheers
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Estimated Usage
My energy supplier constantly overestimates usage when offering renewal of fixed tariffs. They have the actual annual figures for previous years to hand (as do I because I take monthly readings) so they have no excuse but they always over estimate by some margin. The thing is, their inaccurate info is used by the Cheap…
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Turn off Virgin Router to save electricity?
I keep hearing about not turning off routers overnight because it takes time for them to re-syncronise but what about Virgin cable routers, can they be switched off when not being used withiout causing any problems?
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Octopus Energy - has anyone recently taken a 12m fixed?
Afternoon all, Any help would be very much appreciated. On Friday 8th August, I logged onto my account and believe I was ‘offered’ a 12m fixed with unit prices of; 24.42p kwh Electricity and 5.7p kwh Gas. Both figures include VAT. Due to the on-line switch facility suffering a ‘technical glitch’ (so Octopus now tell me), I…
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Advice Needed – Bionic / Opus Contract Dispute & Meter Issue
Hi all, I’m in a dispute with Bionic (broker) and Opus (supplier) about my business energy contract and could do with some advice. Bionic set me up on a contract based on incorrect information in the national database, which wrongly showed my supply as half-hourly (HH). I only discovered the error through my network…
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No gas usage recorded on DCC since April. - Octopus billed for unreasonable amount of usage.
So I noticed on both Bright and Octopus no usage at all since April for gas. Whilst I am not using much now I am using something. My plan of action is to put boiler on for hour (all its usage since mid march has been timer only, not witnessed it on, but must be working as I have hot water), before putting on I will…
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Seasonal settings on a gas boiler
I have a system boiler. Is there any benefit in adjusting the seasonal settings when I also have a HW tank thermostat and a room thermostat in the hall?
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Warm Home Discount - Name on Bill Eligibility
Hi, Just wondering if anyone has any advice on the following, please? My wife and I became estranged last week and I have left the marital home, a property where most of the bills are registered in my name and the monies leave my bank account. I have begun contacting various authorities/companies to advise of the change in…
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