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Octopus customers - do you still see historical smart data usage?
Mine has been wiped again from middle of April. Curious if this is now a standard process or unique to me. Thanks
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Electric only flat and underfloor heating
I recently moved into an electric only flat and I need some advice. I’m on economy 10. I have two meters (each with its own MPAN): one providing electricity at the day rate and a second providing off peak electricity only at set times. The only thing using the off peak supply is the electric underfloor heating which is in…
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EV and OVO Charge Anytime
I was hoping someone may be able to offer me some advice please, consumer or perhaps a recommend an alternative supplier. Back in March I invested in a Vauxhall Electric Vehicle, and I wanted to get a home charger installed for it. I looked on my suppliers website (OVO) and I did a very long winded home survey which they…
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Tomato in trouble - credit
Hi I'm with Tomato Energy and they are in trouble apparently. If they fail any overpayment or credit with them what happens then ? Am I safe to be in credit with them ?
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Smart meters - automatic?
My first bill since smart meter installed. Correct me if I'm wrong, but isn't a smart meter meant to send readings automatically so you don't have too - for accuracte bills? :D Just checked the meters: Gas is 11 Electric is 204 :/
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British Gas Paper Statement
Dear all...... my father is 94 (and deaf) and cannot use a computer therefore he cannot access his gas/electricity bills online. How can I contact British Gas in order for them to send him a paper energy bill statement? I have tried telephoning them, but they insist on speaking to him. He is deaf and cannot communicate on…
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Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off... Read the full story: Forced onto a prepay energy meter? You may…
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Scottish Power. FIT payment not received.
Scottish Power have sent their customary letter to say how much my FIT payment is for the last quarter. However they have not paid it into my bank account. Normally I get the payment a week or two before the letter. Problem is (as ever) I cannot contact them to sort things out. Their HELP chat only deals with those having…
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EON Refund Request Not Worth It?
I'll start by saying I do get a bit confused when it comes to my gas and electric, so I may be missing something here. I logged into my E.ON account and saw that I'm £400 in credit for gas/electric. From what I understand, that seems quite high for this time of year, so I clicked to request a refund and chose £200. The…
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Outfox the Market: Energy
My contract with Octopus is finished, and I was looking at Outfox the Market for my dual-fuel electricity and gas. It's a company I've never been with. What's your experience with them, please?
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Octopus- 630Kw discrepancy ,"not a problem" now it is.
I moved into my house August 2022. Within an hour of moving in I took a photo of all the metre readings. The previous owner was with Scottish Power and I wanted to stay with Octopus. My first bill in September i checked everything. The meter reading was wrong. My actual meter was about 630Kw more than what was on the bill.…
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Utility Warehouse actions
I've been in dispute for several months with UW but can't get anywhere I now see that they've been deducting VATfrom the budget plan payments I've made! They changed the payment plan without telling me and then ADDED what they called our missing payment to the usage due What can I do? They won't accept they're wrong. I've…
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Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
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Octopus "cashback" mystery
I'm sure this is gong to turn out to be something simple that has just slipped my mind, but a quick scan of my online banking today reveals a £1.60 which is described as being "Cashback - octopus energy" - only thing is I can't for the life of me think why I'd have been getting paid anything like that from Octopus?! Anyone…
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RTS Switch off - E.ON Next doesn't have a solution to replace my 'multi 9' RTS meter
E.ON Next have had years to sort this out. Some of the meters in our building are over 27 years. I had two appointments to get a smart meter installed and the technicians couldn't do it. Today, they said this about my meter, '' Unfortunately, we do not currently have a direct solution for these specific meter types, and…
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ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
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EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
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Best option to replace Economy 10 old storage heaters?
Just moved in and looking to replace some very old storage heaters. I've experienced old storage heaters before and found all the heat was gone by the time I was back from work in the evening. Climastar came round and gave me a whole song and dance about their electric radiators. Super expensive. Told me I absolutely…
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Scottish Power are billing me over £120 a month for a small 1 bedroom flat.
Ok so been here just over a year, at first they set my bills at £83 a month and me being me and being housebound at the time didn't check my meter as it was downstairs I couldn't use stairs and didn't have carers and just left it. About 2 months ago decided to do something about it as it seemed too high for someone who has…
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Rebel Energy goes bust – here's what you need to know
If you're one of its 80,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Rebel Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.