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Energy Ombudsman
How good are they? I've just made a complaint about Tomato Energy. I switched at the start of Sept 24 and so far have failed to provide Octopus the flow D86 so Octopus can't issue final bill that has over £400 of credit. The have also used the wrong reading when producing my first (and so far only) bill. I wasn't going to…
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Octopus energy
Just switched from Octopus energy to EDF as my fixed term with Octopus was ending and they wanted another £40 a month ,I was in credit by £447.12 . Asked for a refund and got a email on the 5th of August saying that they would make a payment on the 20th August and it would take up to 10 working days to get in my account, I…
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Whys my fixed tariff increasing?
Sorry if this has been asked loads of times… Just had an email from my energy provider saying my monthly payment will be increasing on 28 sep. We're on a fixed tariff. It ends on 5 oct this year. Only 2 of us here and I can't see that its because we've been using more energy than usual. Theres nothing extra we've been…
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EV charger installation and fuse upgrade questions
We're planning to get an EV charger installed. I've just ordered a Zappi Glo, and am getting quotes for installation. There is a complication in that our main fuse is 60A and we've been advised that we will need to get it upgraded to 100A. This in turn will involve getting our main tails upgraded from 16mm to 25mm. I'm…
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Double Pole Isolator Installation
I am in the process of having an EV charger installed and need to have a double pole isolator put in to enable the installer to connect up the outdoor consumer unit they will use for the charger. Where I am struggling is to find out how I can get this isolator installed, given to do so the main incoming fuse needs to be…
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Octopus SM2 Elec S with 4 0's then 100 - problem with connecting to EON Next?
Hi Just switched from Octopus to EON Next. Octopus installed Elec SM2 meter S 00 0000 100 etc; make Toshiba. I seem to remember reading in this Forum that either the 4 0's and/or the 100 caused some sort of problem for some other suppliers connecting. Tried to find the thread but failed. Am I making this up or is it…
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Octopus Energy ignoring my request to correct my address.
Hi, I have recently moved into a new property and have been trying to register myself with Octopus Energy as the new occupier. Unfortunately, when I contacted them, I was told that the meter for my property is currently linked on the national industry database to a different address — an address which does not actually…
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Fuse Energy
Hi after receiving the latest mse email update I thought I'd better get a move on and find a cheaper energy deal, I compared on energy club and decided to switch to Fuse (cheapest in my case), however what energy club failed to say was they do a credit check ( I'm with octopus (London energy)and £194 in credit on electric…
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PROBLEMS SWITCHING TO FUSE ENERGY
My 12 month fix with Tulo Energy ends on 31st August and I used the MSE Cheap Energy Club to find a new deal, commencing on 1st September. I chose to switch to Fuse Energy's 'August 2026 (18m) V5'. I have received an email from Fuse informing me that the switch was completed on 21st August and they require my meter…
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Night and day rates wrong way round
My energy company have my night time rates and day time rates the wrong way round, I thought they would pick it up when I told them they were entering them on the wrong side. I had to send pictures of my meter readings day & night a number of times,eventually they recalculated the bill and at one time I was £15000 in…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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British Gas: unable to access account/exit fees
Moved into a new house six weeks ago, where the supplier is BG. Informed them of the move and meter readings and registered the move online. However, something went wrong on BG's side, and no online account exists, so can't view any details and have been dealing with customer service for 6 weeks trying to resolve it. It's…
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AgileBuddy
I've been using the AgileBuddy website for a while. I'm on Agile tariff and if I compare my use with Agile itself, I would expect it to say they are equal but it doesn't. It says that agile is a few pounds per month more expensive than my actual Agile tariff. It makes me wonder how accurate it is with the other tariffs…
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Energy with different suppliers
Hi, just wanted to know what the thought are of getting gas and electric from different suppliers? Was considering getting an EV tariff with EDF for 6.99p per unit and Gas rate with British Gas at 7.24p per unit fixed for a year. If I get the EV tariff and gas with EDF it will be quite a lot more per unit for the gas on a…
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Return to E.on after 2 years, account still active
I'm not sure if this is a problem or not, but after moving from Octopus to E.On on Saturday and E.on confirming etc, they say to get online with an account etc. When I did that by following their link, they said I was already registered etc. So I did a password reset etc and logged on; but rather than seeing a new/blank…
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Octopus Intelligent Go 6 hour changes being rolled out.
Upcoming changes notice, from octopus Electric vehicles are booming. In March 2026, over 22% of new cars sold in the UK were electric, and the old fear of "range anxiety" is practically dead. With modern ranges hitting 300 miles and a rapidly growing network of ultra-rapid chargers, most drivers just plug in every few days…
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Octopus Go Fixed price increases
My fix with Octopus is coming to an end shortly. I am currently paying: Off peak - 4.99p Peak - 26.38p Standing charge - 58.21p My 12M fix renewal is showing the prices below: Off peak - 9.5p Peak - 33.09p Standing charge - 63.22p Quite shocked at how the off peak has almost doubled, and also the increases to the peak and…
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Home Energy
My MSE Octopus fix is about to end and the Energy club found me some new fixes to look at. The cheapest is Home Energy, a small / relatively unknown supplier. There are no early exit fees and this switch is forecast to save us 10% on both sources, which is decent. Next ones on the list are the likes of So Energy, Outfox…
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Big Switch
Are we due for another Big Switch soon? I'm coming to the end of my Utility Warehouse fix, and don't want to start a switch just to find that a better deal is available a few days later. I'm sure it's usually around Sept on previous years
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E-on can't access smart meter after switch, now overcharging me
Having got an EV and home charger, I switched to E-On's "Next Drive Fixed V23" tariff, at 9p per KwH overnight. They say they can't connect to my smart meter (which worked fine with Octopus) and have stuck me on their basic tariff at 23.8p per KwH. The latest email said " "We'll be in touch to let you know what exactly…
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