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Fuse energy meter readings
Is anyone having trouble submitting their readings this month? I didn't get the reminder to submit but had remembered anyway. It wouldn't allow me to add the meter photographs. There was no message saying, thank you for your meter readings. I sent them a message earlier today which has not been responded to. The app now…
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Cheap Energy Club
Hi, I live in N Ireland, which the Cheap Energy Club does not seem to cover - two questions, plz - is there plans to bring CEC to NI? - is there a service, or comparisons you offer, outside of CEC - I cant find anything on site? Thanks, JAmes
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So Energy refusing to honour agreed tarriff
In September, So Energy offered me a new tariff which I agreed to via email. The contract I was then sent had a different tariff, so I complained. I then received a bill which had a different tariff again, I complained once more. So Energy have said the tariff I accepted originally and the one in the contract were…
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Winter fuel payments
Firstly. Confused: I click on All boards on the right.
Scroll down to energy. But the only categories are Heat pumps and LPG but other
normal gas and electricity energy is not here. Is this a different energy
section? I Qualify for £200 Winter fuel payments and have received
a letter confirming this. I downloaded my latest…
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Fixed tariff ending, when to switch
My fixed tarrif with Octopus is ending mid December, I have been offered to switch to a new fixed or variable. The new fixed is obviously slightly more expensive than my current one. Do I switch now or hold off until nearer the time. I realise the offer may change and the next fixed may be even more expensive so am I…
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Can a faulty meter correct itself?
I changed my supplier They took the 1st reading from the smart meter and 1 four months later. It then stopped sending readings I submitted a reading 12 months later and the usage had been in line with my historical usage. 7 weeks later I tried to submit a reading which it refused to accept. I later found it showed usage of…
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Here I go again ….
Received this letter today tried calling them but can’t get through , look at the price change … how can I heat my home over winter on that cost ???
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Storage Heater Cost/Benefit Calculation Check
Hello all. Been in this flat for nearly 3 years now. It's a maisonette and the top floor bedrooms get very cold (poorly insulated roof) The previous owner removed the two storage heaters from the upstairs bedrooms, replaced with simple plug-in heaters which I set timers to run using Tapo switches. I was looking to possibly…
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MSE EnergyClub - Waste of Time!
I am a member of the MSE EnergyClub. On Oct 1 I actioned a switch from OVO to British Gas Collective Nov26 . Nothing happened British Gas claimed they had not been notified. I contacted energyclub@moneysavingexpert.com Oct 6 and was told that they should have been notified and that they would get them to contact me - well…
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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British Gas SEG
Evening all, I’ve recently been accepted for SEG payments from British Gas, just wondering other experiences? did payment arrive on time? did it help to cut down your electricity bills in general? I’ve seen some people say that they got accepted and then when they enquired later BG have said their account wasn’t active?
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Moved house or switched energy supplier? Check if you're due a share of £240 million
Almost two million closed energy accounts are holding a total of £240 million that's waiting to be reclaimed, new figures from regulator Ofgem show. If you've moved home or switched suppliers in the past five years, here's how to check if you're due a refund... Read the full story: 'Moved house or switched energy supplier?…
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Solar Panel Warranty Compensation
My Dad has had a phone call from a company who has told him he is possibly due to get compensation from being miss sold solar panel warranty. He then agreed to a telephone appointment the following day to take things further. He then told me what had happened and asked if I'd be with him when they were calling. So it looks…
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Octopus 3 hour Free Electricity Session tomorrow
Hi All, Octopus have a 3 hour free electricity session tomorrow from 12-3pm, for extra electricity used above normal usage. I'm specifically wondering how they calculate this over longer sessions such as this 3h session. We are on Octopus Cosy, so normally our usage is zero between 12-1pm (as we're on battery) but would…
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Bionic contract issue with our small business supply - right to cancel?
This time last year (early Dec '22, to be precise), when the energy crisis was at it's apex, and no-one seemed to be able to offer anything other than the most ludicrous unit rates, I used Bionic as a price comparison/broker to find me the best of a bad bunch of rates on a one year contract. I am very much culpable of not…
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EDF existing customer and Topcashback, double dipping success.
On 27th March 2025 I used TCB to select a new tariff to start 1st May, the £50 cashback appeared in my account within minutes and was paid out on 2 July. The tariff was one of their "no exit fees" versions and the requirement for the deal was to remain on it for 3 months. As that was just up, had a look at TCB and found…
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Solar Panels and analogue meters
Hi All New to the forum and I have a query someone may be able to help me with. I have solar panels and an analogue meter with Octopus as my supplier. There is a known problem with this in that the meter can run backwards if more energy is being exported to the grid then is being consumed. Octopus have requested a digital…
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1 year fix deal
I recently moved house when doing the switch on the phone with Octopus I was offered a 12month deal that looked great, it was 2p less for elec, 1p less for gas, and both standing charges were 3-4p less per day. at the time I was in the middle of setting up the export tarrif , and was supposed to call them to check if the…
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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Changing provider
Hi, I have 2 separate questions, Ive just had the warm home discount added to my account, I’m with EDF. I want to change companies asap, will they refund the £150 to me or just move it to the new company? I want to go back to British Gas, will they give me a IHD and I need to pay my monthly dd on the 25th of every month…
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