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Energy standing Charges - OFGEM's inability to address unfair standing charges on consumers
I am writing to express my deep concern regarding OFGEM's inability to address unfair standing charges on consumers energy bills. The disproportionate standing charges applied to my and energy bill is a typical example. As a low energy user, I take every measure to reduce my energy consumption, not out of choice but out of…
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Smart Meter not working over a year.
As I understand it, we don't have to pay for unbilled energy over a year old. My smart meter has not been submitting Gas readings since it was installed and the bills are estimated (electric is OK). When it is eventually sorted out and properly billed, so of the energy used might be from over a year ago. Does that mean…
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Cant have ev car or solar panels or gas or heat pump!
Where do we fit in this world of power savings? Nearly everyone I know is making savings somewhere. But my neighbours and I don’t fit in these areas of savings to be made. Too far out from anywhere to have ev chargers. Solar panels are the right of the landlord. Too far out from anywhere to have gas. Heat pumps are looking…
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Elec Pre-Payment Meter Blank - Non-Smart meter.... Large afterbill
Evening all, Hoping to get peoples thought's on this, as have read some posts on here + other forums to try and get my head round where we stand with a scenario 9 months down the road...... (its not my issue, but the person is close to me, so am doing my best to understand it all, and hope i can save her some overall money…
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EDF Fixed Tariffs 2026
Early Exit fees of £50 per fuel apply unless stated otherwise On offer currently is: Simply Fixed Feb27v6 Simply Fixed 2Yr Feb28v2 Note that the 2yr tariffs are always more expensive than the usual 12(ish) month tariffs Both tariffs have fixed end dates, rather than fixed durations Neither are particularly attractive atm,…
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British Gas wants to fix my gas meter that works fine.
Does anybody know how to stop British Gas pestering about a smart meter. I have had umpteen phone calls and emails that I have complained strongly about but now I'm getting a text message almost every day. It's unwanted harassment and ought to be made illegal. They always say my meter isn't working which is nothing but a…
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MSE News: Smart meter problems? You could be automatically compensated under new rules
If you're having issues with your smart meter or its installation, you'll be eligible for automatic compensation from 23 February, the energy regulator has confirmed today (Friday 30 January). But this won't yet be payable if your meter's gone 'dumb' and doesn't send readings to your supplier… Read the full story:…
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The Government Is Quietly Changing Your FIT Solar Payments
I'm unsure if I've posted this in the right place but it needs to be broadcast far and wide. The video that alerted me to this can be found at https://www.youtube.com/watch?v=GPAefR-6SCw The "consultation" it refers to can be found at https://www.gov.uk/government/consultations/feed-in-tariffs-fit-scheme-indexation-changes…
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Bunch Utility Bill Management... Numbers dont add up!
My daughter moved in to a new property with a flat mate 3 months ago and it appears they have been scammed by a utility bill management company called Bunch. This company was advertised on the same website they had to sign their Tenency Agreement through, you could say a perfect marketing strategy? Allegedly, they were…
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Ovo Energy - demands for payment for previous occupier. I am an Octopus customer
On 29 December 2025 I sent an Official Complaint under the Protection from Harassment Act 1997 to Ovo Energy stating that I have never been a customer of Ovo Energy and that they must stop sending threatening letters and demands to the "Occupier" at my new address. Ovo, in an auto reply, said that they would respond to my…
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Removal of Pre-payment meters
I would like to have the pre-payment meters removed in order that I can pay monthly. On contacting my supplier they said they will remove the boxes attached to my meters and install smart meters. I don't want a smart meter and cannot understand why they cannot just remove the attached boxes. Does anyone know why I cannot…
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Octopus Snug Tariff
[Image removed by Forum Team] [Image removed by Forum Team] [Image removed by Forum Team] My smart meter worked correctly from 2 January until 15 January displaying 09.00p per kwh between 0030 and 0630 and my app confirmed that I was being charged at the correct rate. On 16 January between 0030 and 0630 it now shows a…
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Octopus Cosy Credits 2026
I’ve received an email from ‘tj’ at Octopus informing me that ‘Cosy Credits are back for 2026’ I’ve not heard of Cosy Credits before and can’t find any associated small print terms and conditions. The email states: “from 1st January to 31st December, if the average temperature falls below zero degrees in your area between…
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Status of No Standing Charge Tariff for December 2025
Does anyone know the status of the proposed zero standing charge tariff
for utilities as of December 2025? Ofgem did a consultation back in Nov 2023 and the press releases after
closure in 2024 suggested all utility suppliers were to offer at least one tariff
by Winter 2025. Well, one year later and
none of the main…
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Fixed energy tariffs and the price cap
Hi, my current tariff expires a week after the planned announcement for the energy price cap changes. Normally I like to get ahead of these things and sort it a month in advance, however I'm wondering if the price cap is predicted to go down is it worth waiting until after the announcement to see if the fixed prices are…
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Switching from Outfox the Market - check your final bill!
Hi everyone, Just switched away from Outfox the Market and received my final bill. Despite being within 49 days of the end of the fixed period, they charged early exit fees. The terms clearly state that if you switch within 49 days of the end of the fixed period, early exit fees will not apply - pretty standard across the…
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Smart meter not sending readings to supplier. Supplier won't fix.
Hi All. My smart electricity meter has never sent readings to my supplier. It was installed before I moved into the property, and was seemingly installed without an install code at the time. I initially raised this as an issue with EDF in February, who have since sent 2 engineers round, and had me try and apply a remote…
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Help: Massive Energy Usage
Hi. I moved home to a smaller house one year ago. It is a four-bed house built in 2005. It has gas central heating, hot water, and hobs. We have three or four adults living here with much of the usual stuff - 2 TVs, laptops, a games console - and nothing out of the ordinary in terms of energy consumption. We charge 2…
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Bright app down ?
As title ,my Bright app is not showing any data since early hours of Thursday morning. Meters are reporting as expected to my supplier ,Fuse.
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Octopus Energy account mix up
Hi all, I recently noticed that my energy bills were not including my electricity. I contacted Octopus and they said the meter was only sending info intermittently. So I took a reading and sent it on. Same happened again the following month so I reached out to them via email. In the midst of the back and forth I got an…
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Most recent: 60% rise in monthly billing - WaterSure Wales by Lorian
6 February at 7:09PM
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.