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Accessing my smart meter data?
Previously I had a zigbee hall sensor taped to the front of my gas meter and it detected the magnet on the first unit as it turned, I was able to capture this data and put it into graphs etc. With my new smart meters I obviously cannot do this, can I get access to my half-hourly usage data somehow?
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British Gas - ongoing complaint
Don't suppose anyone has an email address so I can escalate my complaint with British Gas ? Quick summary -- I haven't had an invoice / statement since Jan 2025, and my account is now over £1100 in credit. Customer Services at British Gas are useless. I was on quarterly billing, but requested to move to monthly billing, as…
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British Gas Back billing nightmare
Hi all, I’m having a nightmare with British Gas and their handling of back billing and would really appreciate some advice. Background: I’m a pay-on-receipt customer. I was moved to British Gas in September 2021 when my supplier went bust, and I never set up a direct debit. From December 2023 to June 2025, I received no…
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Calculating energy bills
I have tried Google search to find an easy way to calculate my energy bills. However, the results that are returned are instructions on how to read Electricity and Gas meters. There is nothing on how to calculate what your actual bill is going to be or should be. Mathematics and anything to do with figures are my weakness,…
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Octopus saving sessions
And it is on You have to opt in to take part !!
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What makes a smart meter go offline?
Sorry for the long post ... I'm with Co-op (powered by Octopus) and back in July of last year I got Octopus to install a smart meter. I was pleased that the meter has worked well since, but I've had a problem with the IHD, which works some of the time and doesn't for the rest of the time. It shows a very low signal, and…
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£100 Exit Fee
Hi, I have attached BritishGas Electric Tarrif and I would like to switch to Octopus - However, BritishGas will charge me £100 Exit Fee - does anyone know if Octopus would cover my Exit Fee? If so what’s the process? Any help appreciated. Thanks Frank
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MSE News: More Scottish households to get £150 Warm Home Discount automatically next winter
Hi all, we've just published the following news story: More Scottish households to get £150 Warm Home Discount automatically next winter
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British Gas unusual smart meter problem
We had Smets2 meters fitted 2 years ago with Octopus. Everything worked fine. Switched to BG last October. At the end of each month since, I've been getting email reminders from BG to submit electricity readings. This seems odd because I can see half-hourly usage in the BG app for both electric and gas so they must somehow…
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What happens if you've been billed less than what you've used?
Hi all. British Gas seems to have billed me less than what I'd used (for both gas and electric). The difference was about £30. Will that get carried forward to next month or will it be disregarded? Thanks.
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Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026
Read the full story: Martin Lewis: Energy Standing Charges news – how disappointing! If you haven't already, join the forum to reply.
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Octopus energy awful
Not great, wish I'd stayed with BG! Elec meter not worked since i changed to OE from BG 4 months ago, they refused to send an engineer to look at it. They insisted on a photo or video of the meter but I don't have a fancy smart phone that could do this, so I asked what would they do for me as a vulnerable customer living…
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Energy standing Charges - OFGEM's inability to address unfair standing charges on consumers
I am writing to express my deep concern regarding OFGEM's inability to address unfair standing charges on consumers energy bills. The disproportionate standing charges applied to my and energy bill is a typical example. As a low energy user, I take every measure to reduce my energy consumption, not out of choice but out of…
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Smart Meter not working over a year.
As I understand it, we don't have to pay for unbilled energy over a year old. My smart meter has not been submitting Gas readings since it was installed and the bills are estimated (electric is OK). When it is eventually sorted out and properly billed, so of the energy used might be from over a year ago. Does that mean…
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Cant have ev car or solar panels or gas or heat pump!
Where do we fit in this world of power savings? Nearly everyone I know is making savings somewhere. But my neighbours and I don’t fit in these areas of savings to be made. Too far out from anywhere to have ev chargers. Solar panels are the right of the landlord. Too far out from anywhere to have gas. Heat pumps are looking…
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Elec Pre-Payment Meter Blank - Non-Smart meter.... Large afterbill
Evening all, Hoping to get peoples thought's on this, as have read some posts on here + other forums to try and get my head round where we stand with a scenario 9 months down the road...... (its not my issue, but the person is close to me, so am doing my best to understand it all, and hope i can save her some overall money…
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British Gas wants to fix my gas meter that works fine.
Does anybody know how to stop British Gas pestering about a smart meter. I have had umpteen phone calls and emails that I have complained strongly about but now I'm getting a text message almost every day. It's unwanted harassment and ought to be made illegal. They always say my meter isn't working which is nothing but a…
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MSE News: Smart meter problems? You could be automatically compensated under new rules
If you're having issues with your smart meter or its installation, you'll be eligible for automatic compensation from 23 February, the energy regulator has confirmed today (Friday 30 January). But this won't yet be payable if your meter's gone 'dumb' and doesn't send readings to your supplier… Read the full story:…
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The Government Is Quietly Changing Your FIT Solar Payments
I'm unsure if I've posted this in the right place but it needs to be broadcast far and wide. The video that alerted me to this can be found at https://www.youtube.com/watch?v=GPAefR-6SCw The "consultation" it refers to can be found at https://www.gov.uk/government/consultations/feed-in-tariffs-fit-scheme-indexation-changes…
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Bunch Utility Bill Management... Numbers dont add up!
My daughter moved in to a new property with a flat mate 3 months ago and it appears they have been scammed by a utility bill management company called Bunch. This company was advertised on the same website they had to sign their Tenency Agreement through, you could say a perfect marketing strategy? Allegedly, they were…
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