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Back billing/Inaccurate bills British Gas
Vulnerable customer who joined British Gas 28 October 2022 with supply ending 19 February 2025 and have smart meter. Early 2023 raised concerns with supplier because bills being produced using estimated readings. Supplier insisted I owed £1400 and placed me on a £325 monthly payment plan(nearly doubling previous payments)…
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Has British Gas started to seriously overestimate usage for estimated billing readings?
I meter read and forgot to give my actual gas & electricity readings this quarter (I remembered last quarter!). So BG made an estimated bill for the quarter to yesterday. Fair enough. But their estimates seriously overstated my actual usage, and are a large increase compared to the same quarter last year. Supply…
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Utility Warehouse + smart meter
This discussion was created from comments split from: Utility Warehouse Charges.
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Outfox The Market - cancel direct debit if in credit
So I have changed energy supplier on 3rd July. I provided meter readings as requested (even though I have a SMETS2 smart meter) to my new supplier. I can see from my online account that the new supplier is picking the smart meter readings correctly. Outfox is my old supplier, and they have so far taken one monthly direct…
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Multiple EVs on a Zappi charger
hi all. I’ve been happily running a first EV using a Zappi and IOG for the past 9 months, with IOG linked to the Zappi (not the car). We’re now thinking of adding a second EV - a MINI (since my wifes car was recently written off). To my mind there would be no issues charging either car in. Anyone confirm that I’m not…
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Bigger meter and bigger pipes required - can SGN force me to do this?!
We are having a second boiler put in to our house. The plumber ran the gas peak fllow rates and caculated existing at 68kw (see breakdown below) oven = 15kw boiler = 35 kw Pool boiler - 18kw I have been told that a standard gas meter is set fir 65kw capacity but the gas networks assume a max use of peak flow at 80%. The…
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Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
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Fuse Energy Connection Issues
I recently switched to Fuse Energy and everythign seemed to be going smoothly, but a couple of days ago, the app reported that it couldn't get a connection and I can't access the the web site because my browser says the connection is not secure. I have tried emailing support but no reply yet. Anyone else had similar…
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EDF fix coming to end -- offered "deal" -- should i take it?
Hi all, My EDF fix (simply Fixed Direct Aug26v2) is coming to an end and EDF have just sent me an offer of £100 credit to my account if I sign up to a new fix within the next week. The best option is the Simply Fixed 2Yr Jul28v4, but even with the credit, there are a couple of others (from smaller companies) that are…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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I need help in disputing a debt with a utility company please
Hi everyone, I’m hoping someone can give me some advice because I’m completely stuck going round in circles with an energy company and their debt collectors. Back in June 2021, I moved into a house and almost immediately started getting debt collection letters addressed to the "legal occupier". They were chasing about £800…
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EON Next MSE tarrif not showing on EOn site
Gday all I am with Eon next and my tariff ends soon MSE energy club shows "Next Fixed 24m Exclusive v3" - nearest Eon tariff on their site is " Next Fixed 24m v52" which is dearer. So my question is can I safely pick the tariff using the energy club? (don't want duplicate eon accounts and DDs) Thanks in anticipation
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Smart Meter Time Accuracy with ToU Tariffs
I came across this issue on Facebook and thought it might be worth repeating here. Has anyone had this type of problem?
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Delaying a new fix until current fix ends
Has anybody done this with their current supplier as they are near the end of contract? The new fix would be with their current suppier. Really be interested to hear. Has it worked if within 49 days of end of contract only? ED: Added 'new' to heading; clarified that the new fix was a current supplier new fix.
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Utilita Historical Billing Error
Last year, Utilita decided to sell many of their accounts to EDF. This included my Mum's. On the first EDF bill, we spotted that her Utilita remaining credit had not been transferred in full. Initially they refused to explain why, but after many emails, phone calls and a letter of complaint, they finally admitted that they…
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Low Standing Charge tariff
My Octopus fixed tariff for gas and elec ends in a few days. I am being offered a new fixed rate, flexible tariff or low standing charge tariff. Based on their calculations, the fixed low standing charge is about £7 pm cheaper than the normal fixed rate. I live alone in a 2 bed flat with gas heating. If I go for the low…
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British gas questions
1st time in this particular forum and looking for some advice. Firstly my wife passed recently, so our energy usage has dropped to a single person usage (me) and i have now to be responsible for myself. most of my days are at work and nothing is been used other than basic household item like fridge,freezer. I am currently…
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MSE News: E.on and EDF launch limited trials of 'low Standing Charge' tariffs
Major energy firms E.on and EDF have launched experimental 'low Standing Charge' tariffs for a limited number of customers. Both work very differently, but neither is a straightforward winner, even if you meet the eligibility criteria. Here's what you need to know… Read the full story:…
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preaction - utility
Anyone dealt with Preaction company regarding a utility contract that didn't go live, and now claiming commission payment back
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Vaillant Ecotech65 Efficiency
I have a Ecotech65 in my Church Hall installed 2010. My local council is offering resilient grants which would enable me to replace it. Does anyone know of a data source so I can compare efficiencies and assess carbon saving (consumption 59,000 kWh ?
For questions about water supply to your home.
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.