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Smart Meter Upgrade Misery
In April British Gas sent me an e-mail saying my smart meters were due for upgrade. They were the old gen1 version and due upgrade to gen2. I duly booked in the appointment and the smart meters were fitted without issue. The fitter assured me in a few days the British Gas app would update showing my new meters. The weeks…
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British gas switch
Be aware of switch to British gas. switched using the link on this link, but after just 2 days told them I wished to go back to previous supplier. They said fine, but they delayed the switch back until after the cooling off period had ended and then added early exit fees to the bill. They tried to say the switch back…
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Supplementary question after provider swap
We changed from Octopus to Fuse Energy at the beginning of June. Everything has gone well but I would like to ask about a situation where Octopus still have a credit balance on my account which they have yet to repay. As advised by Fuse I contacted Octopus when the switch first took place to request a refund, Octopus…
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Totally lost trying to compare tariffs
I know the system is rubbish, and it's confusing on purpose. But it just feels so hard to properly compare which makes me nervous jumping. Currently with Octopus, on the flexible tariff after coming off the tracker. NW based. We had building work last year, so our energy use was high. Jan 25-Dec 25 works at: 5,342kwh…
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British Gas - to switch or not to switch?
Hi, I'm currently on a fixed Octopus deal which ends at the end of July. The British Gas deal beats what Octopus can offer me but I either have to start it within a few days or after the 14 day cooling off period but that leaves me with at least two, more like three weeks overlap. Does that matter? I think I read Octopus…
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British Gas switch to Aug27 rejected
I saw the newsletter about the new Fixed low tariff last night and immediately did a switch. I got CEC's "Switch in progress" email. Then, this morning, another email to say British Gas has rejected the switch. I'm a long-time British Gas customer on an existing tariff, expiring in July, within 49 days. I quickly did…
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Smart Meter needs an Engineer Visit?
I signed up and had installed a smart meter with Octopus. I received a monitor from them. I purchased a Glow meter to enable me to send data to my computer. I registered the meter with Glow. All is well. I then transferred my account to OFTM, and after a few issues, all was well, since August 2025. The glow and the octopus…
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Maybe getting solar panels - Fix?
I’m currently with Octopus on the standard tariff (no fix). I recently applied to the government warm home and it looks like I’ve qualified for solar panels, the installer is doing an “Aspestos survey” in a couple of weeks, and if all ok (should be) they will book a date for installation. Before all this started, I did…
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EDF Sunday Saver free electricity tomorrow (Saturday)?
Has anyone else received a text message from EDF this afternoon telling them they have free electicity tomorrow? The message is in the same format as the usual Sunday Saver message, but I thought the whole idea was to qualify for free electricity on Sundays. I've tried calling them but lost the will to live after being on…
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Updating Cheap Energy Club current tariff
I am on the dual fuel, dual rate electricity variant of BG's 'Nov26 Collective' tariff. Some years ago, I was able to switch to a single rate electric tariff with BG, despite still having a dual rate meter. All worked well and I was later able to chose new tariffs with BG (via their website) and still remain on single rate…
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Anyone got EV Tariffs???
It seems to be a problem Energy companies only tell you the off peak cost of 1p for 26 weeks of electricity but omit to tell you the peak rate is £36726482 per second unless you spend 2 weeks filling out the forms. They all seem to do this which suggests it IS in fact working?? Ive been dumped onto British Gas variable…
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British Gas switch
Just read the article re: new British Gas switch, I’m currently on the BG Collective Feb27 tariff and don’t want to pay early exit fees. The article says that BG will not charge these because you are remaining with BG, however, the fees are listed when I attempt to switch.
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changing energy supplier
Hi, the LCD display on my electricity meter has malfunctioned, so I am unable to take a meter reading. Octopus are my supplier and they have refused to repair or replace the meter, saying I am obliged to have a smart meter fitted. I am unwilling to do this, so they have invited me to find a new supplier. So effectively I…
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British Gas tariff with Cheaper Energy Club
I've been trying to switch my BG tariff to the British Gas 15% cheaper through the Cheap Energy Club. It's not accepting my meter numbers that I have copied from my statement. The numbers contain letter and numbers and the site won't accept them. What can I do please? Also has anyone any thoughts on the E-on Next Smart…
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Solar Panel funding/help on low wage?
Hi, I am on a low wage and struggling (have diabetes too which doesn't help), and was looking at solar panels to help me keep warm in winter as I find I cannot afford the heating & electric bills as they go higher and higher. I tried the warm homes program, but got nowhere. I get all these adverts on FB etc telling me I…
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MSE energy club British Gas Fixed Exclusive Aug27 v4
Hi Can anyone help I am on British Gas Fixed tarriff v49 ends July 7th 2026 (oops 28th July) On MSE energy club they have a new tarriff British Gas Fixed Exclusive Aug27 v4 (offer ends Friday) if I switched via MSE club would I have to pay my exit fee as it finishes in 2 weeks BG have an exclusive for me for one until…
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Energy club calculation error?
currently on an Outfox the market tariff, looks like another Outfox tariff would be the best fit for me, however whilst I'm not great at maths, something definitely looks wrong with the projected saving of a new tariff (both higher standing charge and unit cost for electricity) vs. my current tariff. Any thoughts on how to…
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British Gas Credit Not Refunded
Hi all - I'm a customer of British Gas, I have built up a credit of just over £2300 in credit. When my bills went up in the energy crisis to £250 per month, I kept it at that level which is why the funds have built up. I have contacted British Gas three times to request that £2000 is refunded to me but they keep promising…
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E-on can't access smart meter after switch, now overcharging me
Having got an EV and home charger, I switched to E-On's "Next Drive Fixed V23" tariff, at 9p per KwH overnight. They say they can't connect to my smart meter (which worked fine with Octopus) and have stuck me on their basic tariff at 23.8p per KwH. The latest email said " "We'll be in touch to let you know what exactly…
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Getting to provide Eon readings on statements
I recently signed up to an Eon electricity tariff that has peak and off peak charges. So during the weekdays it's really cheap working on the assumption that most adults are at work and not doing laundry, heating off etc. And in the morning and late afternoon through the evening (peak kitchen use and TV time) the charges…
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