Energy

Hi, Yes, yet another dispute with British Gas! The whole case is very complex but the short story is we left British gas in Nov '24. Our account showed we were nearly £4,000 in credit so I kept contacting them to ask for the money back. After asking for the money over several months, BG then said our bill was being…

Octopus reduced our export rate from 15p to 12p, other companies such as EDF still pay 15p, we have an EV, 4.4 kWh solar panels an a 5.8 kWh battery, Octopus Inteligent just won't work with our battery setup without some serious modes, I am tempted to change over to the latest EDF Go, the only thing holding me back is EDF…

This is only offered to existing IOG customers so you need to log in to see it. Fixing the low night rate for 12 months but it does come with quite high day time rates. As I had batteries fitted yesterday seems like a no brainer for me. https://octopus.energy/smart/intelligent-octopus-go-loyal/?accountNumber=

I just received my bill from EDF for September's usage. I was notified by text message of several free Power Perks usage hours on the 19th and 20th September which I took advantage of. But the September usage bill shows no credit or zero rate charge for the Power Perks hours, resulting in a charge of £10.28 that I…

Hi Experts, Just renewed with Eon Next to a 24mo Fixed rate (daily variable) signing up on 16/9 for the renewal date of 24/9. I was happy with the tariffs quoted. Now, after the renewal date the VAT-inclusive electricity tariffs are 5% more on my account than the agreed VAT-included tariffs (e.g. peak 46.55p instead of the…

Does anyone know which provider has the lowest electricity night tariff? I actually use more electricity during the night than during the day!

So my current 12m fixed rate dual fuel contract ends shortly, and surprise surprise, prices have increased quite a bit. But my monthly payments even more. I was paying £136 pm, but they dropped it to £109 in April. Just been told they want to increase to £136 again, but I am almost £600 in credit. Then get the warning my…

Currently, we have a 'dumb' Danfoss FP715Si controller panel for our bungalow. It controls the hot water and oil fuelled central heating (gas not available where we are). It works, but lacks the option for smart controlling, i.e. By feedback from a portable thermostat or via the Internet. Something like the Tado X or…

Not sure if same for others, but I've just noticed slightly reduced rates with their October 2026 v1 tariff after signing up for their 18m tariff last week which doesn't kick in until my existing fix ends in a few weeks. Probably a saving of £20-£25 for a 12 month period, but how easy is it to change it over if indeed that…

I am sorry to read Martin Lewis say he fears people will die because a lot of people cannot afford heating. I agree but regard it as sad. The Government, Councils, charities and other public bodies could do a lot more to advise people on what to wear so many of those people should be able to stay perfectly warm without any…

Hi there I've tried to switch to Eon Next yesterday, however, I get this message appear when I try to do the final confirmation "Existing electricity meter-point has been billed past its SSD" I got in touch with British Gas and they stated The records are showing that the existing electricity meter point has already been…

Interested in any thoughts, especially about anything I have overlooked. My electricity data: Total annual use: 5,500 kWh Of which 17-hour daytime use: 2,500kWh Of which 8 hour nighttime use: 3,000 kWh (this is optimised as much as I can) Max daytime use: 9kWh (with occasional exceeding of this, but very rare) Currently I…

Well this is a surprise, I recently switched from British Gas to Octopus - the best thing ever. However, around 6 weeks after switching there was a rather large bill from British Gas to pay, around £320. It was a bit unexpected as I had been paying regular direct debits with British Gas, however there had been issues with…

This company claims to be able to save those that sign up hundreds of pounds a year every year in utilities, broadband and mobile phones. They do this by passing on the kickbacks they get from providers for getting you to switch and finding better deals. Has anyone had any experience of this company?

Hi everyone, I am looking for some insights or recent experiences regarding Utilities ADR (Alternative Dispute Resolution). I submitted a comprehensive complaint package to them via post, which was delivered on 28th August 2026. I have the proof of delivery, but since then, it has been absolute radio silence. I haven't…

I have a Santander edge current account and get 1% cashback on my gas and electricity bill. I've been overpaying my direct debit by £100 a month because I was over £500 in debit because of BG not taking the DD when I switched to them. I've now caught up so should I reduce the DD to what I will be using in the winter months…

Some months ago I reported that my smart meter wasn't showing readings on my IHD or mini to Octopus (gas was reporting & showed bill). After some time I ended up with a new meter .I was also told by the person I reported to that all the electricity I used would be on the "standard rate",(I was on "Go" for my electric car)…

We’ve been with Octopus for around 5 years. In that time new flats have been built on our road with the same address but different postcode. When I try to get quotes for changing suppliers it seems the new ‘3 Hills view’ has stolen our place and is using our postcode on the database! Please can anyone advise what I can do…

I've been on this tariff for a couple of years and always found it useful that the PDF bill showed my daily usage broken down into half hour periods. There was also the little graphic showing usage during the peak and off-peak price periods. Simple clear and easy to read. so Octopus decided that that wasnt good enough. Now…

Been of a certain age ( old) i remeber when VAT was first added to electic bills - at that time we were adivsed that by putting our accounts in credit by as mouch as we could afford was a good thing as we had prepurchaced the energy at the 0% VAT rate , I personaly had about £300 worth of credit and managed to avoid been…