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Limited choice of Broadband due to underground copper cabling
I am currently with Virgin Broadband paying £42 per month getting 100mbps speeds. Next year I intend to change to a cheaper provider but as we have BT copper cabling coming into the house, the most other providers can offer is around 17mbps (but I would expect based on previous experience, the speeds will be considerably…
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BT number change
Ten days ago our telephone number stopped receiving calls. We had still been able to make calls. When our number was called it rang but there was no answer, nor did our messaging pick it up. BT is unable to explain what is happening. I have just tried dialling out again to my mobile, and now get "engaged", which it is not!…
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Virgin Mobile owes me money.
Hi all, after much frustration and over a year of deliberating with Virgin Mobile staff over the phone, I have decided to post my issue here and see if I can get some opinions on how to move forward. This all started in early 2021, I noticed my phone bill was much higher because I had gone over my data limit on a £15 per…
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Shell Broadband offer via MSE - avoid avoid
Having taken out this offer which is sold with a £50 cashback, I have now cancelled it within 14 day cooling-off period. And I advise anyone here considering the offer not to bother. The main red flag was that none of the literature, contract etc stated ANYTHING about the £50 cashback. So I emailed to ask about this on 9…
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Virgin Media Broadband_Contract Anomalies_Please help
Hi There, I really need some help with my Virgin Media. Below is the summary of events 1. I took Virgin Media broadband in Jan 2021 - 18 month deal (ending 25th July and full price thereafter) 2. I added TV option in August 2021- that extended my contract till Feb 2023. However, the tv service was not great for us and I…
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Social tariffs
Hi I read just yesterday that Mobile and broadband companies are offering a social tariff for those struggling and the Costs are £15-20 pmth for broadband. To be eligible you need to be on Universal credit or pension credit with Sky. I'm with sky but on the old legacy benefit of employment and support allowance do wouldn't…
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Land line only - no deals to be found
Has anyone out there got a reasonably priced land line only contract?? I would like to keep my existing home land line phone number but finding it impossible to to find a deal without broadband which I won’t use.. £18 a month seems quite high for redundant services.. thoughts anyone???
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Does anybody know whom I make a complaint to about Virgin media?
On 21st July, I contacted Virgin to cancel my services with them. I have the full package with them (TV, phone & Internet). After speaking to six different people, I finally managed to get put through to the correct department. After going through the security questions with them AGAIN, bearing in mind this is the sixth…
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Good deal (relatively!) from Sky
I had been paying £87.50 pm for Sky TV, sports, netflix, multiscreen, ultra hd and superfast broadband. My contract was due to end in 1 month and I've been with them 20 years plus. They had emailed me saying they would save me £230 per year by reducing the new contract to £113.50pm and I need take no action (very generous…
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virgin stream
Has anyone tried this please ? Looks cheaper for BT sport than adding it on sky . I don't have BT broadband or EE mobile , so can't use those routes. I only want month by month as don't watch it outside football season , so no contract needed.
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TV licence after a gap for someone over 75
A relative was wrongly under the impression that they didn't need a licence as they are 81 and not receiving pension credit. I want to buy a licence online for them but it is asking the date they started watching TV. The actual question is "Has this person watched or recorded live TV on any channel, or watched or…
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BT sport and Sky
We have cancelled our sky tv package in an effort to cut costs. We also wanted to cancel our BT sports, unfortunately we did not realise neither was it made clear at the time of renewal, that this is on a 24 month contract which is not up till Nov 23. To make matters worse, we have now been told that as soon as Sky is…
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Best deals for landline
Anyone know cheapest landline provider Unlimited calls and internet please Thanks
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Can BT add up?
Catching up on my admin at the end of May, I noticed that a recent BT bill did not add up. The two services came to a lower total than the amount charged, by the princely sum of 3p. I called BT and they said they would investigate, let me know what had happened and refund the difference. None of that has happened so far.…
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after years of lies from ee- this takes the biscuit
got 3 ee contracts, one for me, one for me missis, one for daughter. Lost count of the hours I've spent on the phone arguing about being ripped off and lied to. STUPIDLY I did an upgrade for the daughter in an ee shop, they said yeah yeah, that's the cheapest deal blah blah.... went to upgrade my missis' phone and while…
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TV Licence
hi, just new in the UK, not yet a full year too. didn't know i may need to pay for a TV licence from watching on youtube. I follow a basketball team back home and saw some of the team's live games on BT sports youtube channel. I watched maybe 3 games and now the season is over I don't watch on that channel anymore. should…
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Broadband Switch Query
Dear Forumites, I'm currently coming to the end of a 12-month Broadband contract with Shell Energy (SE) on the 19th of August. It takes around 14 days for a switch to occur, so it seems the right moment to take advantage of the NOW Broadband deal, if I can't haggle the price down with SE. SE's most recent e-mail closed…
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Landline call charge cap
I recently asked Now TV if they could set a call charge limit of £0 for a landline service, so any calls outside of the package would not be allowed/charged. A relative is quite fond of 1471-3 to call people back, not only is it 20p a throw, but dialling back random numbers isn't a great idea. Now TV couldn't set a…
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iPhone acquired through the family - what to do?
My other half has been given a fairly recent model iPhone by d-i-l who has upgraded. With his current ancient iPhone 5, he has been having all kinds of trouble with Apple by way of continuous demands that he should 'log in to his Apple ID'. Forgotten passwords, lost email addresses, you name it. It seems that no amount of…
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02 sim only
I was going to leave 02 but the guy in retentions offered a pretty good deal (for 02). £6 a month sim only (yearly contract though), unlimited texts and unlimited minutes, 4GB data. I know there are better deals around but for the sake of an extra £1 per month I decided to stick. My previous contract was 'refresh' so I can…
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