Virgin media

sharonmary

I want to reduce my bill with virgin after the latest increase. I have been trying for days both on the phone and online chat, its impossible to talk to someone. Online chat as soon as you mention not wanting your TV package they do not respond again. Appalling customer service, just do not know what to do now, when I can't afford the increased price hike.

FreeBear

Use email. That way, you have a response in writing which they will struggle to deny at a later date. I used ResolutionsTeam@virginmedia.co.uk to complain to about the increase and voiced my displeasure at having a hike during a fixed price term. They backed down and confirmed no increase until the end of contract.

dreaming

I cancelled my Virgin broadband and phone last week (I use Freeview for TV) and am switching to new provider, although I am having to have new connection to property as I only have Virgin cable. I did speak on the phone to someone although it took about 50 minutes by the time they had answered and then gone through their offer of a discount. It still couldn't match the new provider though (obviously as a new customer I probably had a good deal) so I cancelled. Virgin rang me this morning offering a new deal (as a long-standing customer the guy said) which just about matches the new provider but I am going ahead with the new one as it means I can switch more easily in future not being tied to Virgin cable. I tried Virgin online chat first but gave up on that and was determined to hang on the phone until they answered - although I then got transferred once or twice and put on hold etc.

PZ19

Call them around 8 in morning following thinking of leaving us option.  Tell them you’d like to cancel, don’t accept any offers and wait for a call back in the following days.  Just make sure in your VM account your marketing preferences are set that they can call you