Question and Advice Needed about Virgin Media Contract and Price Rises 17 January 2022 at 3:44PM edited 17 January 2022 at 3:56PM in Phones & TV 4 replies 197 views

sarahj1990

My Virgin Media Contract ends soon. I just have 100mps Broadband (with no phone) They have offered me a new contract for £21.00 for 6 weeks with the price rising to £24.50 in March. I was told there is always a price rise every March which didn't sound correct to me so I looked at my bills for the last few years and this is BS. There are price rises but they don't happen ever March. If I accept this new contract on these terms I will be getting a price rise in March and then another price rise probably around 10 - 11 months after that. So for the last 5 months of the 18th Month Contract I will be paying around £27.50 just for 100mps Broadband Service which isn't a good deal. I think Virgin are taking the Mickey increasing the price 6 weeks after the new contract starts. Any feedback appreciated.

JJ_Egan

YES VM announced a price rise for March way back .

https://www.moneysavingexpert.com/news/2022/01/virgin-media-is-hiking-its-prices-to-p56-per-year---here-s-what-/

Many ISPs now have a built in price increase  often around march and new contracts show that as part of the terms .

CPI plus 3.9%  is one of many built in increases .

Bluenile_2

I have just had a letter from Virgin Media regarding a price increse to my contract. My contract is for 18 months, of which only 12 months has been used, 6 months left to run. I had arranged to leave Virgin before this contract, but was persuaded to stay. They offered to lower my bill (£104 a month) to £27 a month for the 18 months. So far so good. However, my monthly bill is set to rise by 33% (!!!) from £27 to £36 a month, for the remainder of this contract. When I phoned and said that you can't increase my bill by 33%, they stated they could because they could apply the increase to the full amnount I would have paid without my discounted contract!! I am awaitinga return call on this, shortly, but would like to know if any other discounted customers have received a similar rise in price, mid-contract?

FafferUK

Bluenile_2 said:

I have just had a letter from Virgin Media regarding a price increse to my contract. My contract is for 18 months, of which only 12 months has been used, 6 months left to run. I had arranged to leave Virgin before this contract, but was persuaded to stay. They offered to lower my bill (£104 a month) to £27 a month for the 18 months. So far so good. However, my monthly bill is set to rise by 33% (!!!) from £27 to £36 a month, for the remainder of this contract. When I phoned and said that you can't increase my bill by 33%, they stated they could because they could apply the increase to the full amnount I would have paid without my discounted contract!! I am awaitinga return call on this, shortly, but would like to know if any other discounted customers have received a similar rise in price, mid-contract?

Yes this price rice has been issued to everyone. As the letter/email states you are free to cancel with no charges for a limited time period. Use this as your leverage to keep your contract at the current price or lower after the price rises. 

Yoy may have to jump through the usual hoops of cancelling your contract and getting a call back from outbound retentions. They should eventually agree to give you the same price as you are currently paying. 

Billxx

Bluenile_2 said:

I have just had a letter from Virgin Media regarding a price increse to my contract. My contract is for 18 months, of which only 12 months has been used, 6 months left to run. I had arranged to leave Virgin before this contract, but was persuaded to stay. They offered to lower my bill (£104 a month) to £27 a month for the 18 months. So far so good. However, my monthly bill is set to rise by 33% (!!!) from £27 to £36 a month, for the remainder of this contract. When I phoned and said that you can't increase my bill by 33%, they stated they could because they could apply the increase to the full amnount I would have paid without my discounted contract!! I am awaitinga return call on this, shortly, but would like to know if any other discounted customers have received a similar rise in price, mid-contract?

Yes - happened to me.  Effective rise 22% as it is applied to my package before any discounts are taken.