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Contracts
Hi guys i was with id mobile on contract from 2014 to 2019 i was paying £11.99 a month then went up to £12.99 in 2018. My bank altered me in 2016 that money was being taken out more that my contact amount. I made id mobile aware of this and nothing was done. I now belive they gone bust in irland and other people have had…
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Switching services to start a new Contract
Hi, I recently moved home and didn't realise BT would auto-extend the phone contract till it was too late to cancel within the cooling-off period. My question is, can I switch my service with BT to start a new 24-month contract, then cancel within the cooling-off period of the new contract so I can leave without any…
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Vodafone/Now
Looking at moving away from BT as my contract is up in a few days and I'm paying way over the odds and they don't seem to want to come down much. It appears that Vodafone and Now Broadband offer some of the cheaper deals at the moment, so any thoughts on them please? Or reasons I should stay away from either/both?
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EE £50 120Gb/12 months Data SIM only valid for 6 months
The reality of this deal is that it's actually either £50 for 120Gb of data for upto 6 months, or £55 +faff for 120Gb of data over 12 months, plus £4.55 of PAYG credit. The story: Bought one of these in December and it stopped working recently A phone call to EE revealed 28th Dec 2021: SIM activated 28th Jun 2022: SIM…
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Unlimited landline calls without the 60 minute limit?
All of the "unlimited" call bundles seem to have a 60 minute limit on the calls and if you tip over, you're billed for the whole call. Is anyone aware of any companies which don't have this limit please? It would be good for my aged mother to know that she can just keep talking to her friends and family without worrying…
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Digital voice
I am waiting for my ISP to provide a Digital Voice service together with FTTP. I understand that there are four ways of connecting to the service: [1] plug a 'phone into a router port; or [2] connect a DECT 'phone to the router wirelessly; or [3] connect a VOIP 'phone to the router wirelessly; or [4] download an Android…
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VOIP Back up.
It seems most Broadband providers are turning to full fibre, at least if you want a decent deal. This involves removing copper cable so fixed landlines no longer work in event of powercut. I did look at Vodafone, they said nothing available as back up. Talktalk initially said they could supply a 'back up box'. This would…
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BT Broadband - Do they have a "win back" team?
We've reached the end of our 24M contract with BT. We paid £34.99 at the start for Fibre 100 and now pay £39.xx due to the RPI increases. New customers are getting Fibre 500 for £30.99 a month but the best they will offer me is the Fibre 100 for £34.99 again. I called to cancel, they wouldn't budge and said if I found a…
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BT charges
Just reviewed my BT billing. Is it me or is there scope to simplify billing and tariffs. Not easy to work out if you are on the best broadband and calls package. You have to go onto a separate web site to find details of all the available packages. Unfortunately I cant post the link
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BT Retention Deal
Thanks to the haggling guide https://www.moneysavingexpert.com/broadband-and-tv/haggle-with-bt-existing-customer-tips/ and a bit of determination, I've knocked £302.40 a year off my Broadband/Landline/Mobile package. I've kept the same 70MB fibre broadband, increased my mobile data from 2GB to 5GB, and kept the landline…
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18185 alternatives?
I have used 18185 for years without a problem. But recently my PC was hacked and I've had to change passwords for all my logins, except for one: 18185. I realised that their website doesn't let you change your login details. I contacted customer services and they sent back a complacent reply saying don't worry, our…
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Three PAYG price increase July 2022
Just received an SMS from Three re. new PAYG tariffs in July:- UK calls: 35p/mintext: 15pdata: 10p/MB The new prices do not yet appear on the MSE Best PAYG Sim Deals page:- https://www.moneysavingexpert.com/mobiles/best-pay-as-you-go-sim-cards/ Time to switch to Asda PAYG methinks.
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Agreement changes and lack of service
This is the situation with my daughters BT connection, I will summarise the points below. I have raised a complaint and been offered compensation but my daughter would prefer to cancel Contract taken out in Aug 2021 (Broadband Fibre2 (62MB Guarantee), TV entertainment package and Phone) - Equipent provided but no phone…
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Amazon - Paramount+ subscription confusion.
I recently took out a Paramount+ subscription, via my Amazon Prime Video account. Not totally sure how it happened, but on looking at my Amazon Prime Video account memberships and subscriptions page, it showed two entries for Paramount+, one indicating that Paramount+ was "only available with Prime". Also, my Amazon…
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Sky Mobile Swap Disaster
Just to warn anyone else on Sky Mobile who has swapped in their existing mobile for a new one… Sky have supplied a lot of people with a return label to an address that doesn’t exist. Which has resulted in valuable trade in mobiles being left in limbo at a Royal Mail sorting office. It’s an absolute fiasco! Hopefully we…
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BT have trapped me into my TV contract
Morning! I'm currently stuck with an issue w/ BT, and wondered if anyone else had a similar issue and any suggested solution please? * I come out of broadband contract from BT within the next month * I spoke to BT to discuss steps for stay/leaving them * I was then notified that while my broadband was out of contract soon,…
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Asda Mobile
Hi, Went around to ASDA earlier and gave the lady behind the counter my topup card and asked for £10 to go on. Was told they are no longer allowed to do it this way and you must topup online Now I dont really wish to give them my CC details online as even though its using the monthly bundle if it does go over it can auto…
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Lebara sim deal 3g only ?
Recently used the MSE blagged 12gb sim only Lebara deal, but I only seem able to get 3g rather then up to 5g I have a iphone 11, so it worked fine on 5g before any advice ? I've checked all the settings and they look correct.
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Changing from Virgin to Freeview
Has anyone swapped over from Virgin to Freeview and encountered any issues? Currently in contract with Virgin paying £68 per month which I can no longer justify as we don't watch the channels we're subscribed to. So the plan is to cancel the TV, remove the Tivo box and replace with a Freeview recorder box - bigger outlay…
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Shell Energy
My elderly mother was with Post office for her landline telephone provider, this was changed to Shell Energy when they took over post office customers. She now wants to change back to BT but has been told that she will lose her number which she has had for over 60 years, can this be right or what can she do to retain her…
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