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Landline only deals
An elderly relative had a landline-only service from SSE, which was then rebranded as OVO. She was paying £28 DD a month for line rental and a call allowance. Last week she received a letter from OVO to say that her "phone and broadband" account is being taken over by origin broadband, part of Talk Talk. They say there…
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BT charging an extra 14.4% per month INCLUDING on what's already been paid (line rental saver)
I'm with BT in a 12 month contract. The contract is £27.99 a month. In January I paid the up front "line rental saver" for the full 12 months. This was £220. You get 12 months for the price of 11, so this is effectively £19.99 x 11 months. I now pay £8 a month. BT are increasing my monthly bill by 14.4% on ALL of the…
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Tv license refund
Hi i bought a tv license on the 30th January. I didn’t enjoy the content and cancelled it on the 3rd of March. I have asked for a refund, and they have refunded me now less than what I expected. They have charged me the equivalent to 3 months Is that right? I started on January and cancelled in March, but I have not had 3…
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Anyone got an "anti-inflation" pills for Virgin Media?
Just seen that Virgin Media are to raise their prices year on year with inflation PLUS 3.9% They stated this in a letter that said they understand how hard it is with inflation so high and cost of living struggles. then they fuel that inflation by OTT price rises - would be hilarious if it wasn't so repulsive
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At least halve BT Inflation busting contract price rises (new contract)
I currently had 12 months to run on a 24 month broadband
contract. I received a letter from stating the increase in my monthly broadband
charges were going to be £6.19 a month. Checking on my account page there were
a number of offers the cheapest being £3 for a slightly better speeds for
another 24 months. I phoned BT and…
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Switching providers
Hello, please excuse my ignorance. I am switching from Virgin Media broadband to Vodaphone. I have a date for the engineer to come to my house confirmed. Do I have to phone Virgin media to cancel or will my new provider do this? Also, is the date for the engineer the date I switch? Thank you.
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Talk Talk Doorstep Harassment
Anyone know how to stop the doorstep knockers claiming to be from Talk Talk - we are getting them knocking on our door, sometimes twice a week, with exactly the same sales patter. I have asked them to remove me from the list but they say they can't and that they are given the list from talk talk and that I would need to…
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Question and Advice Needed about Virgin Media Contract and Price Rises
My Virgin Media Contract ends soon. I just have 100mps Broadband (with no phone) They have offered me a new contract for £21.00 for 6 weeks with the price rising to £24.50 in March. I was told there is always a price rise every March which didn't sound correct to me so I looked at my bills for the last few years and this…
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Virgin Media Cancellation within the price increase window.
Hi all, I'm trying to cancel my Virgin Media contract as the price increase is one step too far for me. Does anybody know the timeline of the cancellation? All they've said is that as long as you cancel before the date stated then you'll not incur a cost for breaking your contract BUT will this still give a standard 30 day…
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Sky Price Increases
Sky TV price increases are now showing on customers future bills online. My Signature is going up by £2 and Ultimate (Netflix) by £1. HD and UHD was free anyway so they aren't putting that up. My monthly bill will be going up by over 16%, so much for the 10% max price rise I thought I'd read about.
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TV Licence Letters
I am bereft because the legal occupier of my home is no longer receiving the frightening letters. You know the letters where they're opening an investigation, delaying a visit for 14 days, or threatening a fine of £1000 unless we purchase a Licence.We have not received any letters for over a year. I know Royal Mail are on…
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Letter and emails from TV licensing
Hi folks, looking for some advice... Does anyone know if someone has "No Licence Needed Status" which they invalidate due to a short period of iPlayer activity (say, 4 days for example)... are thy legally obliged to purchase a full years worth of TV licence? Particularly if this 4 days of indiscretion took place nearly 3…
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Trouble with Lebara
I'm a Lebara customer. Recently I've been getting a lot of nuisance calls, I probably used my number in a scam website or something. Anyway, I've been asking Lebara support for a new number, at first they said get a new sim and they could sort it in two minutes. I did that but they then said I couldn't have two numbers…
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BT Price Increases March 2023
I renewed my broadband and tv package in February fixing my contract until Feb 2025 with what was a very good deal after offering to leave and move elsewhere. Just received an email explaining I have a 14.3% increase with effect of March 2023. I have been onto BT and they have justified this based on CPI index and Ofcom…
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Haggle and the price increases...
Where are sky coming from, this is my current package (out of contract) Current: Signature £22, HD £6 Fibre £28.50 BB Boost £4 = £60.50 And this is what they offered me: Offered: Signature £22, HD £7 Fibre £34.50 BB Boost £4 = £67.50 Advised them that I can get the Virgin Media Bigger Bundle for £37.50 a month, but they…
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Virgin media hikes
Hi, Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm Following through todays Virgin e mail I can get a similar package with increased broadband speed (don’t need…
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Vodafone broadband contract
Last week I signed up for a Vodafone broadband contract. After 5 or 6 days I had heard nothing further and so phoned and was told my order had been rejected because of my credit score. I checked with Experian, Transunion and Clearscore and all credt scores were fine. Were Vodafone just trying to get out of a good deal? I…
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Switch from pay monthly to sim only mobile
Hello! I’m thinking of switching to sim only having always previously been monthly contract. I’ve found a great deal through MSE but the provider (Lebara) use Vodafone for their network and that’s who I’m currently with. If I do a switch, is it likely to cause problems? Thanks!
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BT false promises
We was cut off Friday, my mum rang up and was promised via phone call broadband and tv for £23.00 they put broadband on but not tv, 48h since had passed but no tv has been put on. rang up today and been passed on and on, now they’re saying my mum was only told it was for broadband but can’t send us the recorded phonecall…
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EE 14.8% Increase on Whole Package Fee Including VAT
Hi, I have just had a conversation with an EE adviser regarding the latest price increase on 1st April, I would have thought that the only part of your package that can be affected is the total before VAT is added? Yet I have just been told that the 14.8% increase is on the full price I pay. Surely that can't be right?…
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