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bt landline fault difficulty
this morning reported fault on landline to BT who will send engineer and hope to get it fixed by end of 18th.In the meantime we cannot make calls,and incoming calls get the message to leave a message with our 1571 service.We have no way of hearing these messages as cannot call it from our line.The landline is our main…
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Cancel and go for the new customer deal (Virgin Media)
Hi, I'm getting to the end of my contract with Virgin Media (less than a month left), and I've seen a nice deal for new customers: Virgin Media - Gig1 Fibre Broadband + Home Phone & O2 SIM: for £54/m broadband.comparethemarket.com/product/13413 - my monthly would go down by £11 and I'd get a bonus O2 SIM, amazing. However…
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Any way to make and receive 'home' number calls via the interweb?
Hi all.After TalkTalk has just about doubled my monthly fee for fibre, landline, and calls, I think it may be time to move on - despite having been with them since Tiscali days, some 20 years ago. As we now make very very few landline calls from the house, I'm considering looking at 'fibre + landline' packages only, with…
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Telephone only?
Hi everyone. I'm new here so please bear with me.... My 85 yr old mother desperately needs a good old fashioned home phone as she has recently been bereaved and relied purely on my father using his mobile to make calls. Here lies the problem.... She is now alone in her home, very much unable to use a mobile phone herself…
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Sky Movie Email
I received an email from Sky last week, offering me 4 weeks free Sky movies, and then £5 a month for 6 months, with a 31 day cancellation charge. I thought it was a good deal. I clicked on the link, and somehow Sky have tied me into a 18 month contract, (My original one ends on the 17 December 2022) I called them them to…
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Freeview sports channel
For the last couple of months i cannot get the Freeview sports channel on my TV i have retuned my TV a couple of times and i still have no luck What is the problem ? who do i fix it ? thank you
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Considering Joining NowTV
I've been with Telewest / Virgin for a long time now (too long to remember) but think i need to change My son keeps asking about getting Sky Sports for the football, which I have had previously through Virgin, but it is quite expensive.We have two boxes, TIVO i think i the lounge and another in son's room To be honest, my…
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Deceased with BT. Do we cancel and reorder - or change details and haggle?
My Mum has sadly passed. She had BT Landline and Broadband. Her grandson will be moving in to her home and taking over the bills. Question is - should he cancel the existing BT policy and set up new one? Go thorugh QuidCo (for example). Or should he get the details changed into his name and try to haggle down the cost? Any…
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Virgin cancellation
Hi all I am on the chat with virgin and I got an email three days ago to say contract is ending on the 13th September. The price will go up to 66 quid a month. But I got an email today to say next bill due out the 12th September is 63.10. this would go up from 37 quid. They haven't even given us 40 days notice which I'm…
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Limited choice of Broadband due to underground copper cabling
I am currently with Virgin Broadband paying £42 per month getting 100mbps speeds. Next year I intend to change to a cheaper provider but as we have BT copper cabling coming into the house, the most other providers can offer is around 17mbps (but I would expect based on previous experience, the speeds will be considerably…
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BT number change
Ten days ago our telephone number stopped receiving calls. We had still been able to make calls. When our number was called it rang but there was no answer, nor did our messaging pick it up. BT is unable to explain what is happening. I have just tried dialling out again to my mobile, and now get "engaged", which it is not!…
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Virgin Mobile owes me money.
Hi all, after much frustration and over a year of deliberating with Virgin Mobile staff over the phone, I have decided to post my issue here and see if I can get some opinions on how to move forward. This all started in early 2021, I noticed my phone bill was much higher because I had gone over my data limit on a £15 per…
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Shell Broadband offer via MSE - avoid avoid
Having taken out this offer which is sold with a £50 cashback, I have now cancelled it within 14 day cooling-off period. And I advise anyone here considering the offer not to bother. The main red flag was that none of the literature, contract etc stated ANYTHING about the £50 cashback. So I emailed to ask about this on 9…
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Virgin Media Broadband_Contract Anomalies_Please help
Hi There, I really need some help with my Virgin Media. Below is the summary of events 1. I took Virgin Media broadband in Jan 2021 - 18 month deal (ending 25th July and full price thereafter) 2. I added TV option in August 2021- that extended my contract till Feb 2023. However, the tv service was not great for us and I…
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Social tariffs
Hi I read just yesterday that Mobile and broadband companies are offering a social tariff for those struggling and the Costs are £15-20 pmth for broadband. To be eligible you need to be on Universal credit or pension credit with Sky. I'm with sky but on the old legacy benefit of employment and support allowance do wouldn't…
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Land line only - no deals to be found
Has anyone out there got a reasonably priced land line only contract?? I would like to keep my existing home land line phone number but finding it impossible to to find a deal without broadband which I won’t use.. £18 a month seems quite high for redundant services.. thoughts anyone???
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Does anybody know whom I make a complaint to about Virgin media?
On 21st July, I contacted Virgin to cancel my services with them. I have the full package with them (TV, phone & Internet). After speaking to six different people, I finally managed to get put through to the correct department. After going through the security questions with them AGAIN, bearing in mind this is the sixth…
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Good deal (relatively!) from Sky
I had been paying £87.50 pm for Sky TV, sports, netflix, multiscreen, ultra hd and superfast broadband. My contract was due to end in 1 month and I've been with them 20 years plus. They had emailed me saying they would save me £230 per year by reducing the new contract to £113.50pm and I need take no action (very generous…
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virgin stream
Has anyone tried this please ? Looks cheaper for BT sport than adding it on sky . I don't have BT broadband or EE mobile , so can't use those routes. I only want month by month as don't watch it outside football season , so no contract needed.
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TV licence after a gap for someone over 75
A relative was wrongly under the impression that they didn't need a licence as they are 81 and not receiving pension credit. I want to buy a licence online for them but it is asking the date they started watching TV. The actual question is "Has this person watched or recorded live TV on any channel, or watched or…
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