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Virgin media hikes

petergh
Posts: 4 Newbie

in Phones & TV
Hi,
Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm.
Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm.
Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm
Following through todays Virgin e mail I can get a similar package with increased broadband speed (don’t need this) for £63 pm for 18 months to start now. ( should increase to £124 after 18 months )
So I’m confused not knowing whether to go for this and also if Virgin can still raise price in what would be a new contract. I do understand RPI implication.
comments/advice would be helpful
thanks
Following through todays Virgin e mail I can get a similar package with increased broadband speed (don’t need this) for £63 pm for 18 months to start now. ( should increase to £124 after 18 months )
So I’m confused not knowing whether to go for this and also if Virgin can still raise price in what would be a new contract. I do understand RPI implication.
comments/advice would be helpful
thanks
0
Comments
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petergh said: Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm.Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pmHad that email from Virgin myself a few days ago. It said that a price rise of RPI+3.9% would be automatic every year, and my bill would go up by £6 (so a ~21% increase).Fired off a terse email saying it was disingenuous of them to promise me a fixed price contract and then inflict a massive increase mid term. The response back has been "the fixed price will remain until end of contract term". Gives me a bit of breathing space to look for an alternative provider later in the year.
Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.1 -
Hi,
many thanks I will do the same but wonder if you can give me the Email address that you messaged Virgin
cheers0 -
ResolutionsTeam@virginmedia.co.uk
Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.0 -
They can raise the price on day one of your contract unless the contract states that's it's a fixed price contract. Most telcom contracts are not, I think Tesco Mobile offer this?No free lunch, and no free laptop0
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Yes, how naive of me to believe that if I signed up and subsequently broke my contract there was a penalty clause but Virgin are completely free to do whatever they see fit. A one sided arrangement 🙁1
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I too have had THAT email, which went to my old address despite them confirming they updated it...
I have also written to resolutions as mine has rocketed by 27% absolutely disgusted but expected from Virgin.0 -
I've just had the same email. RPI +3.9% every year? I have just emailed VM to tell them where to stick their contract.0
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I have just cancelled my Virgin Phone and broadband due to the increase. My contract expires in May anyway and I am having some surgery shortly so decided to get it all sorted out now. When I rang to cancel they did offer a discount but not much so I am taking advantage of a new customer deal although I am having to have a new connection to the property as I never had anything other than Virgin cable. This means I can switch more easily in future. Today Virgin rang and offered a very much discounted deal which more or less matches the new one but I am going ahead with the cancellation and new connection.
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Just to round things off thanks for responses etc. I sent a polite but firmly worded email to resolutionsteam at Virgin . They have agreed in writing for my existing contract to continue with no increase or changes until end of contract in February 2024 . Let’s hope they honour that.
Hope this information may assist other MSE members 😁👍0
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