Virgin media hikes 24 February at 5:04PM in Phones & TV 12 replies 727 views

petergh

Hi,
Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. 

Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm
Following through todays Virgin e mail  I can get a similar package with increased broadband speed (don’t need this) for £63 pm for 18 months to start now. ( should increase to £124 after 18 months )
So I’m confused  not knowing whether to go for this and also if Virgin can still raise price in what would be a new contract. I do understand RPI implication. 
comments/advice would be helpful 
thanks

FreeBear

petergh said: Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. 

Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm

Had that email from Virgin myself a few days ago. It said that a price rise of RPI+3.9% would be automatic every year, and my bill would go up by £6 (so a ~21% increase).

Fired off a terse email saying it was disingenuous of them to promise me a fixed price contract and then inflict a massive increase mid term. The response back has been "the fixed price will remain until end of contract term". Gives me a bit of breathing space to look for an alternative provider later in the year.

petergh

Hi,
many thanks I will do the same but wonder if you can give me the Email address that you messaged  Virgin 
cheers 

FreeBear

[email protected]

macman

They can raise the price on day one of your contract unless the contract states that's it's a fixed price contract. Most telcom contracts are not, I think Tesco Mobile offer this?

petergh

Yes, how naive of me to believe that if I signed up and subsequently broke my contract there was a penalty clause  but Virgin are completely free to do whatever they see fit. A one sided arrangement 🙁

Harrysmom

I too have had THAT email, which went to my old address despite them confirming they updated it...

I have also written to resolutions as mine has rocketed by 27% absolutely disgusted but expected from Virgin.

Harrysmom

petergh said:

Yes, how naive of me to believe that if I signed up and subsequently broke my contract there was a penalty clause  but Virgin are completely free to do whatever they see fit. A one sided arrangement 🙁

Totally agree with this

itm2

I've just had the same email. RPI +3.9% every year? I have just emailed VM to tell them where to stick their contract.

dreaming

I have just cancelled my Virgin Phone and broadband due to the increase. My contract expires in May anyway and I am having some surgery shortly so decided to get it all sorted out now. When I rang to cancel they did offer a discount but not much so I am taking advantage of a new customer deal although I am having to have a new connection to the property as I never had anything other than Virgin cable. This means I can switch more easily in future. Today Virgin rang and offered a very much discounted deal which more or less matches the new one but I am going ahead with the cancellation and new connection. 

petergh

Just  to round things off thanks for responses etc. I sent a polite but firmly worded email to resolutionsteam at Virgin . They have agreed in writing for my existing contract to continue with no increase or changes until end of contract in February 2024 . Let’s hope they honour that.
Hope this information may assist other MSE members 😁👍