Virgin media hikes

Hi,
Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. 
Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm
Following through todays Virgin e mail  I can get a similar package with increased broadband speed (don’t need this) for £63 pm for 18 months to start now. ( should increase to £124 after 18 months )
So I’m confused  not knowing whether to go for this and also if Virgin can still raise price in what would be a new contract. I do understand RPI implication. 
comments/advice would be helpful 
thanks


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Comments

  • FreeBear
    FreeBear Posts: 14,612 Forumite
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    edited 26 February 2023 at 12:16PM
    petergh said: Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. 
    Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm
    Had that email from Virgin myself a few days ago. It said that a price rise of RPI+3.9% would be automatic every year, and my bill would go up by £6 (so a ~21% increase).
    Fired off a terse email saying it was disingenuous of them to promise me a fixed price contract and then inflict a massive increase mid term. The response back has been "the fixed price will remain until end of contract term". Gives me a bit of breathing space to look for an alternative provider later in the year.

    Her courage will change the world.

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • Hi,
    many thanks I will do the same but wonder if you can give me the Email address that you messaged  Virgin 
    cheers 
  • FreeBear
    FreeBear Posts: 14,612 Forumite
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    ResolutionsTeam@virginmedia.co.uk

    Her courage will change the world.

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • macman
    macman Posts: 53,098 Forumite
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    They can raise the price on day one of your contract unless the contract states that's it's a fixed price contract. Most telcom contracts are not, I think Tesco Mobile offer this?
    No free lunch, and no free laptop ;)
  • Yes, how naive of me to believe that if I signed up and subsequently broke my contract there was a penalty clause  but Virgin are completely free to do whatever they see fit. A one sided arrangement 🙁
  • I too have had THAT email, which went to my old address despite them confirming they updated it...

    I have also written to resolutions as mine has rocketed by 27% absolutely disgusted but expected from Virgin.
  • petergh said:
    Yes, how naive of me to believe that if I signed up and subsequently broke my contract there was a penalty clause  but Virgin are completely free to do whatever they see fit. A one sided arrangement 🙁

    Totally agree with this
  • itm2
    itm2 Posts: 1,310 Forumite
    Name Dropper First Post First Anniversary Hung up my suit!
    I've just had the same email. RPI +3.9% every year? I have just emailed VM to tell them where to stick their contract.
  • dreaming
    dreaming Posts: 1,139 Forumite
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    I have just cancelled my Virgin Phone and broadband due to the increase. My contract expires in May anyway and I am having some surgery shortly so decided to get it all sorted out now. When I rang to cancel they did offer a discount but not much so I am taking advantage of a new customer deal although I am having to have a new connection to the property as I never had anything other than Virgin cable. This means I can switch more easily in future. Today Virgin rang and offered a very much discounted deal which more or less matches the new one but I am going ahead with the cancellation and new connection. 

  • Just  to round things off thanks for responses etc. I sent a polite but firmly worded email to resolutionsteam at Virgin . They have agreed in writing for my existing contract to continue with no increase or changes until end of contract in February 2024 . Let’s hope they honour that.
    Hope this information may assist other MSE members 😁👍
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