Sky Price Increases

Peppa537

Sky TV price increases are now showing on customers future bills online. My Signature is going up by £2 and Ultimate (Netflix) by £1. HD and UHD was free anyway so they aren't putting that up. My monthly bill will be going up by over 16%, so much for the 10% max price rise I thought I'd read about. 

Neil_Jones

Bakey72 said:

Sky TV price increases are now showing on customers future bills online. My Signature is going up by £2 and Ultimate (Netflix) by £1. HD and UHD was free anyway so they aren't putting that up. My monthly bill will be going up by over 16%, so much for the 10% max price rise I thought I'd read about. 

https://www.moneysavingexpert.com/news/2023/02/sky-broadband-tv-price-hikes-2023/ - an average of 8.1%.

Your exact rise will depend on what you have package wise.

katies_mum

Have just checked my future bills, our package is going up 15.2% from  £49.50 to £57.  I didn`t expect the increase to be £7.50.

brewerdave

£5 pm increase for me on £38 pm discounted package - £2 on Signature ,£2 on Sports and £1 on HD charge. 13.1% for us.
 Looking at "pre-discount" prices listed on future bills, my total package would be £83pm - who in their right mind ,would pay Sky £38pm for Sports HD channels or ,even worse ,£43 pm for Signature HD ??

Peppa537

brewerdave said:

£5 pm increase for me on £38 pm discounted package - £2 on Signature ,£2 on Sports and £1 on HD charge. 13.1% for us.
 Looking at "pre-discount" prices listed on future bills, my total package would be £83pm - who in their right mind ,would pay Sky £38pm for Sports HD channels or ,even worse ,£43 pm for Signature HD ??

They wouldn't hopefully. But when Sky quote the so called full price and what you're supposedly saving is one of the things that annoys me about them when negotiating a new contract. I always tell them that no one surely would pay that much. That's why when people claim they've got a deal are are saving £x a year, I ask what are they paying? It's probably still too much. 

littlemissbossy

Thanks for the heads up, mine will go from £56 to £63 so 12.5%

j_bwp

Appreciate this is in the contract but I was explicitly told in my initial sign-up conversation over the phone that there would be no price increases during the course of the contract. Anyone know if I have a leg to stand on? I just tried calling to explain this but the customer service person didn't seem to understand and then just hung up on me. I feel if they record their calls then I have a case but clearly they have no incentive to go and dig out that call...

Peppa537

j_bwp said:

Appreciate this is in the contract but I was explicitly told in my initial sign-up conversation over the phone that there would be no price increases during the course of the contract. Anyone know if I have a leg to stand on? I just tried calling to explain this but the customer service person didn't seem to understand and then just hung up on me. I feel if they record their calls then I have a case but clearly they have no incentive to go and dig out that call...

Start a complaints procedure (should be a link or info on their website). They will then look into it and listen to the phone call where you were offered the contract. I would also mention how you phoned to sort this and you were hung up on. 

CheekyMikey

My contract ends 5 May so I’ll be cancelling anyway come 6 April…so 1 month of paying a few quid more before the 18 monthly negotiation ritual starts again. What fun!

j_bwp

Bakey72 said:

j_bwp said:

Appreciate this is in the contract but I was explicitly told in my initial sign-up conversation over the phone that there would be no price increases during the course of the contract. Anyone know if I have a leg to stand on? I just tried calling to explain this but the customer service person didn't seem to understand and then just hung up on me. I feel if they record their calls then I have a case but clearly they have no incentive to go and dig out that call...

Start a complaints procedure (should be a link or info on their website). They will then look into it and listen to the phone call where you were offered the contract. I would also mention how you phoned to sort this and you were hung up on. 

Thanks, did this and managed to get it down to effectively £1/month increase...initially offered £2/month down so only a £3/month increase, then a £26 credit which is effectively £2/month for the remaining 13 months of my contract.

On top of that though, hanging up on a customer then not calling back...really poor. They didn't understand what I was saying at all just kept repeating the same thing off their script. Must say the complaints person I wrote with was very helpful though! Thanks again for the suggestion.

j_bwp

Don't think I can edit the post above but for clarity for others negotiating this was £45/month for Signature, Sky Sports, HD and UHD/4k, now £46/month instead of £50/month.