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Anyone started a new Virgin Media contract recently?
As I'm almost out of contract, I'm curious about how they now price the contracts. Currently my contract shows an extortionate headline price, with multiple discounts applied to it, so when the 13.8% increase came along, rather than my bill going up £1.38 from £10 to £11.38, they wanted to add £13.80 to the headline price…
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Do Sky not offer Live Chat for customer services any more?
Can't see an option. Just their chat bot. They also seem to have buried their phone numbers off the main page. Thx.
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Virgin Digital Telephone - Box upstairs - phone down
Hi can anyone please give me some advice on the virgin telephone switch over. She currently has a phone line downstairs ( which is now not working ) and a broadband box upstairs - since a fall she cant get up the stairs and I do not want run wires around the house in case she trips over them . Spoke to the help from Virgin…
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O2 refuse to accept 30days notice
My question is does my responsibility end after 30days notice? Who’s responsible for cutting off sims and service after 30days? I called O2 gave 30days notice. Asked for a final bill. I have two contracts, one mine one my teenage son. One had approx £80 to pay on device plan. I asked for a final bill for this. Because O2…
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Virgin Media has raised my contractual monthly bill from £26 to £33
Virgin Media has raised my contractual monthly bill from £26 to £33 even though my contract of £26 doesn't end till Dec this year. They sent me a letter to notify the price increase and given a window period to respond but I missed it so now I'm complaining to their customer service. However, they said I missed the…
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Virgin Media keeping you tied in
I'm getting a little tired of playing the Virgin Media game and am looking to get off their treadmill. When you first sign up you get a package, TV, Broad etc and the obligatory phone line of course. Within that package there is nearly always a special offer, probably something like free movies or sports. So now you've…
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Broadband & TV: not sure where to start
Just moved from tiny one bed flat with basic Virgin Media landline/broadband TV package (price kept shooting up) to 3 storey house where I need to set up telly and internet asap. I'm v out of touch and not sure where to start. Weirdly there is currently no TV aerial on the roof. The previous owners had TV & internet…
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Digital Switchover
Is there any advice for elderly BT customers in London who use a landline and do not use a computer?
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Plusnet miss billing / miss selling the credit aspect of the phoneline charges again?
Have sent this to Ofcom today after a period of interaction with Plusnet to no avail. I have had all the call charges wiped by Plusnet, but they are unable to explain why, or what was heard on the calls made in November and December of 2022 when I was told by customer services that the credit was included in my phoneline…
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Music Magpie phone rental chaos
Can any forum members help me out with Music Magpie rentals? The first iPhoneX I rented was faulty and sent back using a generated label. After 2 weeks I was still paying and MM said they didn’t have it and intended to charge me for the value of the ‘lost’ phone. Luckily Royal Mail confirmed signed delivery. I’m still…
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Is this fixable?
Ouf of nowhere, my 43 inch TV has started to do this. I've only had it 2 years. Warranty was only 1 year. Is this fixable? Nothing happened to it, it just started doing this suddenly and now it won't go away. Thanks in advance !!
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BT compensation query
I'm having a problem with BT. I pay £30pm up front for unlimited phonecalls & broadband. On March 6th both my internet & phone stopped working. On March 9th I was issued a £30 bill which I paid that day. On March 15th my internet started working again but the phone did not & just played a recorded message saying 'You…
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O2 contract cancellation
Hi, just looking really for alternative routes of speaking to someone from o2 that can actually help me. I recently bought a virgin media bundle that included an o2 sim, to get a discounted rate. I don’t need the sim and others have said you can JUST cancel it as they are two separate contracts. Once my sim arrived (took a…
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I’ve got a Tv licence
Hi, I currently have an up to date tv licence paid for in quarterly instalments, I keep receiving a lot of letters from tv licensing to the present occupier in a variation of my address with a different road & the wrong postcode but actually incorrect as it doesn’t exist. I have spoken to tv licensing on several occasions…
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Telephone Call Block Scam
A friend of mine, who is in her eighties, has, I believe been scammed out of £189.99 from a company called Infinite Call Blocker. The salesperson gave her the sales pitch of providing a new phone that can block all unwanted calls, The phone she got is a BT4600 series, that when I researched it, costs £35.00. My suspicions…
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Sky’s TV and broadband price hikes.
We’ve been told about Aprils price increases, however if you are a subscriber you should check your future bills. Log into your account, click bills and payments, and then click future. Mine shows further increases coming into effect over the next 3 months to a total of 42.5% over my April bill. Trying to get an…
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Virgin Media keep knocking on my door.
3 days ago I(partner using account) looked into leaving their 15+ TV etc provider. Needless to say I looked at other companies to see what we can get and decided to leave the provider for another provider... we as a family didn't select Virgin Media and went elsewhere. Despite looking at their website for quotes and offers…
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TV licence
We pay for Now tv, Amazon prime and Netflix. I kept the TV licence thinking we needed it for YouTube (which we view via a Now tv app, not Freeview) but on checking gov.uk about this, it says you can watch YouTube videos and on demand eg All 4, without a license. If we never watch live TV, is it correct that I don't need a…
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Onestream - My Bad Experiences
- years of stable service with my previous broadband provider - moved across to Onestream, immediately a slow service (sub advertised rates) - few weeks later service became unstable, impossible to use - found it very difficult to get through to them. Chat service does not work. Long waits on phones. Sent emails. Sent…
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Virgin media - how to speak to a real human for vulnerable customer
Anyone got a phone number for virgin media where you can speak to a human being? Preferably a UK based one? My 89 year old grandmother has had no landline since yesterday. She relies on the phone for communication with the world and to call for help and assistance, she doesn’t have the internet or a mobile phone. I am…
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