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BT Price Increase
I cannot understand what the new price increase actually is. You get a bill will a ton of information but no where I can find does it say "we increased you payments by x%" or "the price per minute has gone up by XXpence". Has anyone worked out from what I regard as a purposely obfuscating bill what the price rise for a…
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Virgin media
Please can someone help me on a matter am having with virgin media at the moment my monthly bill is £157 that's for tv broadband and a mobile unlimited sim I have been in contact with virgin to lower my bill they got it down to £87 a month and I was happy with that then to be told I have to get a new sim and that's not…
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18185 limit
For the first time ever, this over-ride number is telling me that I've exceeded my limit, whatever that refers to. I've dialled a call lasting 50 minutes Apart from that, I haven't used the number for anything else during the last period. So what limit are they referring to?
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NO LANDLINE ONLY DEALS - Catastrophe waiting to happen
This issue is sent to you as I am very worried for my mother and as a nurse for the wider older public. After my father died we sorted out all my mothers bills and transferred her to the Post office for her land line phone. I have tried over several years and several mobiles to help my mother to use one but to no avail.…
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Any way I can use my Broadband connection with Virgin to tell them my landline is down?
Hi, Been with Virgin for years, they are fine when something goes wrong with te BB or TV, simply ring 150 and they get on it. When the phone goes down however, ringing from a mobile puts you in an endless tech support queue, and they don't have a simple way to emai Tech support, or a web form to let them know! Managed…
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Switching network - have I left it too late?
We are off to Spain first thing on Thursday morning - and far too late in the day, I realised that my current provider (Three) charges for roaming. Taking this as the trigger to finally get around to getting a better deal than I'm on - and avoid roaming charges - I ordered a new SIM from Lebara last Friday. It's not…
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Redundant phone line
I have been in my property 20 years on there is a old landline cable clipped to the wall it is not used, (never by me) and the old internal box had been removed and wires plastered over..I am having my outside walls clad and rendered so I have been removing all unnecessary fixtures etc .I have un-clipped the cable and…
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Living without a landline
Our Virgin Media TV/broadband/phone contract ends in Oct, and we have already been told the bill will go up. One of our discussions is around whether to get rid of the landline altogether. It's really only used now for calls from family, and that's just a habit. Has anyone ditched their landline and regretted it ?? Also…
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SKYTV Return Equipment Contract
My SkyQ package is out of contract shortly & due to the 35% increase in subscription costs (for exactly what i have), i have cancelled all services to coincide with the end of the contract date. At the end of the telephone conversation, i was informed that the equipment is on loan & that they require it back, which i was…
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Reducing virgin media package when contract ends.
My virgin media package is M250 Fibre broadband and Talk
more anytime for phone. (I don't need a TV package) My monthly bill is now £63 with £9 discount so I’m
paying £54 a month. I live alone so don’t need M250 broadband. I use a desktop
computer just for browsing the internet. When my contract ends I’m considering having…
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PAC switch failure from GiffGaff to iD mobile
Hi all, On Saturday (3rd June) I requested a PAC switch from GiffGaff to iD Mobile, to be completed today (5th June), and I received a text confirming that the 5th would be the switch date. However, the switch hasn't been completed, and I am now being told that it will happen by 6pm on the 7th June. Are there any…
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RWG Mobile - can't top up using my credit card?
Currently trying to top up via their web site but on entering my credit card details I just get an authentication error. There's nothing wrong with my card either, it works on other unrelated services. It gets to the stage where the Sage authentications prompts for my phone number to send a code but then won't get any…
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Anyone started a new Virgin Media contract recently?
As I'm almost out of contract, I'm curious about how they now price the contracts. Currently my contract shows an extortionate headline price, with multiple discounts applied to it, so when the 13.8% increase came along, rather than my bill going up £1.38 from £10 to £11.38, they wanted to add £13.80 to the headline price…
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Do Sky not offer Live Chat for customer services any more?
Can't see an option. Just their chat bot. They also seem to have buried their phone numbers off the main page. Thx.
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Virgin Digital Telephone - Box upstairs - phone down
Hi can anyone please give me some advice on the virgin telephone switch over. She currently has a phone line downstairs ( which is now not working ) and a broadband box upstairs - since a fall she cant get up the stairs and I do not want run wires around the house in case she trips over them . Spoke to the help from Virgin…
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O2 refuse to accept 30days notice
My question is does my responsibility end after 30days notice? Who’s responsible for cutting off sims and service after 30days? I called O2 gave 30days notice. Asked for a final bill. I have two contracts, one mine one my teenage son. One had approx £80 to pay on device plan. I asked for a final bill for this. Because O2…
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Virgin Media has raised my contractual monthly bill from £26 to £33
Virgin Media has raised my contractual monthly bill from £26 to £33 even though my contract of £26 doesn't end till Dec this year. They sent me a letter to notify the price increase and given a window period to respond but I missed it so now I'm complaining to their customer service. However, they said I missed the…
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Virgin Media keeping you tied in
I'm getting a little tired of playing the Virgin Media game and am looking to get off their treadmill. When you first sign up you get a package, TV, Broad etc and the obligatory phone line of course. Within that package there is nearly always a special offer, probably something like free movies or sports. So now you've…
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Broadband & TV: not sure where to start
Just moved from tiny one bed flat with basic Virgin Media landline/broadband TV package (price kept shooting up) to 3 storey house where I need to set up telly and internet asap. I'm v out of touch and not sure where to start. Weirdly there is currently no TV aerial on the roof. The previous owners had TV & internet…
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Digital Switchover
Is there any advice for elderly BT customers in London who use a landline and do not use a computer?
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
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