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Being billed for services never rendered
Hi All, Back in 2021 I moved into my first rental property and took out an energy, broadband and phone package with SSE. At the time I moved in and for some months afterwards, there was scaffolding at the property, so when BT openreach came to me and found that a previous tenant had cut the cable, they were not able to put…
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Using Virgin Media Infrastructure
Hi. Recently Virgin Media have flooded our local area with fibre to the house (well to points just outside the house). We have never had Openreach lay fibres to the house, although a few house in other local roads have, and now have VM too (!). Question is, if I were to join VM and they install fibre in the last leg from…
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Sky TV nasty customer service when you want to cancel?
I decided to go for the new Sky Stream service and signing up online was extremely easy, however I decided to cancel in the cooling off period and it was a bit of a nightmare. You can only cancel over the phone and they first asked me why I wanted to cancel? Told them cost was too high and then all of a sudden was told…
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Want to leave Sky TV - alternatives?
I've been with SkyTV forever and arguing with them every 18 months to keep the cost down is wearing thin. I currently have SkyQ, Sky Signature (the most basic package), plus Broadband with a Booster and Netflix. The monthly cost has gone from £59 to £79, although they increased it to over £90 until I called them and…
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Lebara won’t download emails on mobile data
Hi i have just gone over to Lebara and all is good, except my emails download fine when connected to Wi-Fi but won’t download on mobile data and I get a “cannot connect to server” error message. Spoke to Lebara who advised to check data settings and they are all good. Anyone else with a similar issue that has a solution?…
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Broadband failure - automatic compensation
Has anyone experience of how this works in practice? We have been without Internet at home for 2 weeks now due to a contractor cutting through a cable, we are expecting a minimum of 3 weeks from point of failure for it to be fixed. From what I understand automatic compensation starts from day 3, and will be applied to your…
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Leaving Virgin early due to change of address thats not covered. I have no proof of new address.help
Hello. I moved in with my grandmother earlier this year to help take care of her (August). She didn't have Virgin or Sky so I signed up for it myself. However, she has now decided she wants to move house to be closer with her family in Somerset. Within two weeks she has listed and sold her house and purchased another one.…
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BT Digital Switchover
Hi everyone As you all know BT are going to have a digital switchover of landlines. In their letter they mention if there is a power outage or your broadband is down then you won't be able to make calls including 999. Obviously if you have a mobile that is charged you are ok. I don't have a mobile. On their letter they…
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PAYG eSIM?
Does anyone know if I can get one?
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CityFibre and Giganet - BEWARE!
October 2023 - We took the plunge to sign up with Giganet after receiving leaflets and digital prompts about the new super-fast service in our area of south Glasgow. We gave our details, cancelled our service with Virgin and received numerous email and text reminders from CityFibre about saving the date the engineer would…
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BT Digital Voice Alternatives
Hi I've just got an email from BT saying I will be moved to Digital Voicein the next 30 days.. However, the BT Digital Voice service requires you to a BY Hone Hub... I have my own equipment (in terms of a more reliable Draytek modem) and mesh wifi from TP Link. Having the Home Hub means I have to comporomie my broadband…
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ESIM Question?
I have an Iphone 11 that has an esim. I want to have two phone numbers, my current normal sim is with sky(12 month contract-6 months left) Can I just get an esim from another carrier or do they have to be the same carrier? Ideally I would keep the normal sky sim and get an Esim for my second line. I'm confused how this…
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Advice for moving from Virgin Media to ???
We have been with Virgin Media for 20 years and did get into the habit of finding a retention deal each time our contract came to an end. We've not been as proactive as we should over the last few years and we have been paying over the odds for a fairly average package: M125 Fibre Broadband + Mix TV + Talk Weekends. I rang…
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Watching Indian Channels / music
Hi All Just wondering if anyone knows the most cost effective way to watch indian channels such as b4u music, zee, Sony. Sky is about £20 a month, is there any service or TV app around £5 a month etc or even a Netflix type international hack as I don't need the additional channels sky include. More interested in the mucic…
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experience with plan.com if anyone could help
In 2019 I company called Prestige Salesman got me on the phone and convinced me to move my company 4 mobile number to plan and pay less than what I pay now. that i signed for 3 years.my bill was reduced by 50 pounds for 1 year but suddenly my bills jumped to 250 pounds after a year, yes I was scammed I had not been told…
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Is the 18185 override number not available today?
Could someone try 18185 and 0808 1 703 703 override numbers for me to see if they are working. I suspect BT may have blocked them.
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broadband tv deal comparison tool
just used the comparison tool was looking at the bt deal where you where getting fiber 2 entertainment and cinema for £44.99 when i went in to the deal clicking on the link your getting charged £59.99 what gives why does it jump up in price ?????? nearly signed up before i noticed
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Sky Internet £28 a month.
Hi, Managed to reduce all our bills or get rid of them. Also earlier in year sky were gonna charge £40+ for broadband but found a offer there at £28 a month. Can I get broadband cheaper at sky or elsewhere? Or is £28 a month a good deal?
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Landline disconnected by Talk Talk
Hi forum, new poster here, I'm looking for advice as I'm at the end of my tether with Talk Talk. Whilst my mum was in hospital we missed a letter saying that a change of provider had been requested and her phone line would be disconnected. They gave us two weeks and made no other attempts to contact her. She was in…
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Digital phone lines query
"On the 5th of September Openreach instigated a
nationwide "Stop Sell" on all new copper lines and transfers, as well
as the restarting of stopped copper lines, migrations to a different
Communications Provider (CP) transfers, addition of broadband to copper voice
lines, bandwidth modification, or any modification to…
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