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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.2K discussions 187.4K comments Most recent: New Sky Contract including super fibre broadband by QrizB Today at 8:24PM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 526.5K comments Most recent: EE Proposed moving to new 30 day rolling contract by fordyms Today at 7:20PM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.9K comments Most recent: Sky TV Competitors by ballyblack Today at 8:30AM

Just want to know what Sky is charging for TV & broadband.
It must be somewhere on their website but I keep running in to a brick wall on this. My mother's contract has come to an end & so it's time to see what's best for her (whether that's staying with or moving from Sky). She's currently on £29 for TV & £34.50 for broadband & talk. I just want to know what new customers are…
Lebara and call forwarding
Having moved loads of phones to Lebara I now find they don't support call forwarding, which would have been nice to know in advance as it's pretty important for one of the phones. They say, and I quote, "The team is working on it but we do not have the update as when it will be launched." Is there any way of knowing which…
Keeping a land line
We moved into a newbuild house in 2015, and currently, the only internet options on the estate are via OFNL - which limits choice and is a bit more expensive than other providers. a couple of weeks ago, I thought I'd try out 3 mobile's 5G service, and it appears to work surprisingly well here and is less than half the…
TrueCall Phone with answerphone and Digital Voice (VoIP)
Hi folks, We have recently been switched over to a Digital Voice phone line with our Home Broadband ISP. We have a combined Phone/Answerphone with TrueCall screening that announces any unknown callers which we can choose to accept or divert to the answerphone. Since moving to the Digital Voice line, any answerphone…
Landline needs moving
Our landline, enters the property through the window frame in our hallway - with a BT Socket wall mounted below the window We are getting some building work done in a couple of weeks and the window is being replaced by a doorway - so the socket will need movingAre the builders allowed to do this or will Openreach have to…
Satellite dish Hybird LNB
If I want my satellite dish to be able to work with current older freesat receiver, but later on be able to connect to Sky Q style freesat box, I think I need to ask the engineer to fit a "Hybrid LNB with dedicated wideband outputs" - is this the correct thing to ask?
Ex using my address to obtain a new phone contract
My ex left 6 months or so ago. But very recently I discovered this person used my address to obtain a new phone contract. They are on the electoral roll for the address. Obviously to pass a credit check they must have done this. However I am unhappy that they used my address when they should not have. Could this be a…
Best deals to new customers or same deals to all customers
Did I dream that companies can not offer better deals to new customers than existing customers. I'm on a monthly mobile contract and was happy with it until I saw much better deals offered to attract new customers. Can I insist on having one of the deals they are offering to new customers.
BT Overpayment
BT contract taken out 5 years ago, including TV, phone and broadband. 11 months ago I realised I didn't need the phone or TV, so opened an account with Plusnet and told them to cancel my BT account (which they offered to do). BT phoned to try and 'retain' me. I said I only wanted Broadband. They offered me a great deal so…
Cloudscape Connect
Hi, Has anybody on this forum had any experience with a company called Cloudscape Connect? My mum who is 93 has her landline with the post office(which is now Shell) and her last bill was astronomical so we are looking for another supplier for her landline. She doesn`t need broadband or anything else apart from her…
Cancelling Unaffordable Mobile Phone Contract
I have two contract phones with three for my teenage kids. They have an unlimited plan which is due to end in November. I was hospitalised in Feb and I am now unable to work and recently applied for Universal Credit. The prices increased in April, I was not aware due to being in hospital. The other day my direct debit…
Buying financed ipad from eBay?
Hi i am looking for an ipad and found one on eBay. The seller send me a picture of the spec but I noticed he was financing the ipad from O2. If he stopped lying the O2 contract, could they block is and I would be left with a useless ipad? i know I have eBay’s buyer protection but that probably won’t help much if he stops…
Tesco International Calling
I use Tesco International calling and a month ago calls to Ireland landlines was 1P a minute and 1.5P a minute to mobiles IIRC. I now notice they have ramped up to 3P and 3.5P per minute, that's a big increase. Can anyone advised a good cheap way of making International calls please?
"Now TV" Landline gone dead
As above Managed to get on Help page on Now website and put in my phone number where it said an Engineer would be in touch within 2 days. Wasn't able to speak to anyone so not confident anything will happen. Broadband working O.K Has anyone else had this problem with Now and How did it go?
Weird email from Netflix. Could this be genuine or a possible scam
I have had an email from Netfix saying that 'A new device is using your account on Windows 10' and the location given is about 40 miles from where we live and not somewhere we go or know anyone. It also says the location may not be accurate. It goes on to say 'If it is you then have you watched Young Sherlock yet' the 'If…
Can't use my mobile in a dead signal area
A friend of mine is in a Brain Injury rehab hospital out in the sticks near Ashford. His family have tried eveything but the place is in such a bad signal area that he can't make or receive calls even on Whatsapp its so isolating for him. He even has been trying to use a booster but to no avail. Do any of the techies…
mobile and home internet
im looking for a sim deal to use on my mobile internet when out, and also want to have the internet at home so can use the wifi on the phone and computer. what is recommended to look for? any catches? thanks
Can’t cancel BT broadband and home rental
Mum moved into a nursing home on Monday and I’ve called BT today to cancel the broadband and home line at her flat. Although I’m on their system as third party contact and have previously discussed everything about the account, it seems this doesn’t allow me to close the account, this requires her to physically speak to…
VM Contract ending
I got a Broadband only deal with VM for £19 per month for 100MB Fibre Optic, I noticed it’s due to end on the 16th August 2023; after which it will jump up to £44, so I’ll definitely have to change it as that’s way to high for me, I probably don’t need 100mb anyway, all I want it for is streaming mainly, for the usual…
BT LIne Rental Saver - no longer available after end July?
I received email today from BT@updates.bt.com, titled Driven from template, with the following info. I am unable to find any other info to corroborate it so asking if anyone else has received similar. We wrote to you recently as your current Line Rental Saver product is due to expire on . If you’d like to renew this for…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Phones & TV

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