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Wrong phone sent
Hello I got sent the wrong phone with the carphone warehouse.i noticed it within a week and phoned them.this was in November the 11when it arrived.i have phones them at least six times since, Promised they wood look into it and give me a response.not one single phone call off them.a cheaper phone arrived without the 5g.two…
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Parents' BT package deal - want to have a rant and ask a question
This is a long rant - so just skip to the end if you just want to help with the question! I have just found out that my stepdad has signed up to a BT package that is really unsuited to their needs. Background: Mum is 92 and has dementia - still early stages but can no longer deal with money matters. Stepdad is only 77 but…
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Landline for elderly
My mother has a landline from BT that looks like this first one . Unfortunately she is recently widowed and is finding it too complicated to make calls. I would like to get her something like the second one. but am not sure if it is compatible and how it would fit with the BT service. Do I just unplug the current phone and…
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Tesco mobile
On Friday 29th December 2023, I visited Tesco mobile . My intention was to open a contract on two mobile phones. . However, each time they tried to progress the order, a computer error stated there was a sentinel error. On two occasions, the enquiry was deferred for further information. On both, they were told the purchase…
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Receive calls/text abroad
Have Huawei p60 not able to receive or send text/calls while in France? - have pay as you go on Asda (Vodafone) only use WI-FI - so don’t need data roaming can anyone explain if I need to turn something ON in settings maybe? Thanks in advance
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Simple internet / wifi radio recommendation?
Can anyone recommend please, a VERY simple and easy to use internet radio for our use in the kitchen? Ideally, battery operated / re-chargeable so that it retains it's wifi connection and scanned stations but not plugged into the mains 24/7. Sounds quality and looks are somewhat secondary desires. I'd rather not use my…
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Box to replace Sky Q
I've ended my Sky Q service, the contract ended today.The box is still here, pending Sky sending me the return packaging, and will receive the free-to-air channels but the subscription ones and apps don't work; that is as expected. I'd like to have something to put in ints place to receive & record via terrestrial,…
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Virgin media Contract change
I am out of contract with Virgin media, previous contact was £45 a month, after a lot of going back and forth they are offering me the same package @ £67 however there are lots of things on the current contract that I do not need but they will only offer me the deal if its a like for like switch and I cannot remove…
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Now TV Sports offer cancellation terms
My Now TV account has an offer of "6 Months of Sports for £21 per month....Cancel anytime". Since there are a couple of football games that I want to watch between now and the end of January I was planning to accept the offer, then cancel when I've watched the last of those games in January. However...I notice in the…
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Samsung TV - numerous failed repair attempts and now damage caused by the repairer
I purchased a TV directly from Samsung. This TV developed screen defects with a section of the screen going dim, it was repaired numerous times by their approved repairer but each repair had screen defects or damage when delivered back. I quoted my consumer rights to Samsung as I purchased the TV directly and they…
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Discrimination from Sky sales team and how to get a resolution
I hope someone can help me, as I've been pushed through pillar to post and can't get Sky to do something. Today I received a call from Sky sales team at 13:40 today and had the misfortune to suffer discriminatory behaviour and illegal behaviour.I was called re being a loyal customer and to discuss a deal. When I explained…
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Virgin media dispute
Hello everyone, I'm hoping for a bit of advice regarding a Virgin Media dispute. I've had broadband with them for sometime and recently moved house. When we moved I transferred over my existing contact to my new home. Or at least I thought I did. We continued to use their service in our new home but last month I noticed a…
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Ofcom proposal - prices need to be set out in pounds and pence
https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rises Ofcom have provisionally concluded that inflation-linked mid-contract price rise terms can cause substantial amounts of consumer harm by complicating the process of shopping for a deal, limiting consumer engagement, and making…
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Porting failure - what to when provider unable to solve it?
Hello i switched network from o2 to Three and recently my old number ported. This worked to some extent - but I can only make outgoing calls ( which someone confirmed come from my ported number). Incoming calls get told the number is not available. I also cannot send or receive sms texts. i reported this a day later and…
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stupid question about data use on an android phone
so I've got a work phone and needed to use it today for a Teams meeting. An hour in to this I get a text message to say I'm out of data. Stupid me forgot to connect to the wifi. Got connected and continued with meeting. Now normally I mostly use this phone as a phone so making calls and texting. I do occasionally use it…
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o2 app/website issue.
Hi there! hope you can help I have and account with 02 pay monthly. the issue is I can only view latest bill (November 23) via the app and online! if I wanna view older bills can view it online but it takes me old website and bill in older format or when try the app says An error has occurred we can't display the…
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MSE News: Inflation-linked mid-contract broadband and mobile price hikes to be banned
Broadband and mobile firms will no longer be able to hit customers with inflation-linked price hikes mid-contract, under proposals put forward by the telecoms regulator. But while MoneySavingExpert.com (MSE) founder Martin Lewis has welcomed the move, he has also called on Ofcom to ensure any rises are never above…
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Netflix Account Hacked
Does anyone know how I can escalate a complaint within Netflix UK? My Netflix account was hacked last week. Someone changed my plan from basic to premium and added 2 users. As soon as I realized I removed the extra accounts and contacted customer services. They agreed to refund the fees I had been charged for the days my…
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Getting better VM deal or cancellation process
My VM contract doesn't expire until May 2024 but a discount is about to come off which will make my monthly payments leap from £59pm to £84pm. I have tried and tried via calls/chats to get a better deal but without success. The web chat people just don't seem to understand what I ask them. I have 125 broadband, Mix TV, and…
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FireStick
I’ve been watching the football on Amazon over the past few nights via the Firestick connection and every now and again the transmission stops to buffer, albeit for just a few seconds. Presumably it’s down to our internet connection which at times can be a little temperamental. We’re with Sky, previously EE, but Wi-Fi on…
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Most recent: Virgin media not providing the services stated. by Neil_Jones
Today at 8:08PM
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