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Lebara won’t download emails on mobile data
Hi i have just gone over to Lebara and all is good, except my emails download fine when connected to Wi-Fi but won’t download on mobile data and I get a “cannot connect to server” error message. Spoke to Lebara who advised to check data settings and they are all good. Anyone else with a similar issue that has a solution?…
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Broadband failure - automatic compensation
Has anyone experience of how this works in practice? We have been without Internet at home for 2 weeks now due to a contractor cutting through a cable, we are expecting a minimum of 3 weeks from point of failure for it to be fixed. From what I understand automatic compensation starts from day 3, and will be applied to your…
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Leaving Virgin early due to change of address thats not covered. I have no proof of new address.help
Hello. I moved in with my grandmother earlier this year to help take care of her (August). She didn't have Virgin or Sky so I signed up for it myself. However, she has now decided she wants to move house to be closer with her family in Somerset. Within two weeks she has listed and sold her house and purchased another one.…
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BT Digital Switchover
Hi everyone As you all know BT are going to have a digital switchover of landlines. In their letter they mention if there is a power outage or your broadband is down then you won't be able to make calls including 999. Obviously if you have a mobile that is charged you are ok. I don't have a mobile. On their letter they…
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PAYG eSIM?
Does anyone know if I can get one?
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CityFibre and Giganet - BEWARE!
October 2023 - We took the plunge to sign up with Giganet after receiving leaflets and digital prompts about the new super-fast service in our area of south Glasgow. We gave our details, cancelled our service with Virgin and received numerous email and text reminders from CityFibre about saving the date the engineer would…
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BT Digital Voice Alternatives
Hi I've just got an email from BT saying I will be moved to Digital Voicein the next 30 days.. However, the BT Digital Voice service requires you to a BY Hone Hub... I have my own equipment (in terms of a more reliable Draytek modem) and mesh wifi from TP Link. Having the Home Hub means I have to comporomie my broadband…
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ESIM Question?
I have an Iphone 11 that has an esim. I want to have two phone numbers, my current normal sim is with sky(12 month contract-6 months left) Can I just get an esim from another carrier or do they have to be the same carrier? Ideally I would keep the normal sky sim and get an Esim for my second line. I'm confused how this…
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Advice for moving from Virgin Media to ???
We have been with Virgin Media for 20 years and did get into the habit of finding a retention deal each time our contract came to an end. We've not been as proactive as we should over the last few years and we have been paying over the odds for a fairly average package: M125 Fibre Broadband + Mix TV + Talk Weekends. I rang…
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Watching Indian Channels / music
Hi All Just wondering if anyone knows the most cost effective way to watch indian channels such as b4u music, zee, Sony. Sky is about £20 a month, is there any service or TV app around £5 a month etc or even a Netflix type international hack as I don't need the additional channels sky include. More interested in the mucic…
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experience with plan.com if anyone could help
In 2019 I company called Prestige Salesman got me on the phone and convinced me to move my company 4 mobile number to plan and pay less than what I pay now. that i signed for 3 years.my bill was reduced by 50 pounds for 1 year but suddenly my bills jumped to 250 pounds after a year, yes I was scammed I had not been told…
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Is the 18185 override number not available today?
Could someone try 18185 and 0808 1 703 703 override numbers for me to see if they are working. I suspect BT may have blocked them.
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broadband tv deal comparison tool
just used the comparison tool was looking at the bt deal where you where getting fiber 2 entertainment and cinema for £44.99 when i went in to the deal clicking on the link your getting charged £59.99 what gives why does it jump up in price ?????? nearly signed up before i noticed
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Sky Internet £28 a month.
Hi, Managed to reduce all our bills or get rid of them. Also earlier in year sky were gonna charge £40+ for broadband but found a offer there at £28 a month. Can I get broadband cheaper at sky or elsewhere? Or is £28 a month a good deal?
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Landline disconnected by Talk Talk
Hi forum, new poster here, I'm looking for advice as I'm at the end of my tether with Talk Talk. Whilst my mum was in hospital we missed a letter saying that a change of provider had been requested and her phone line would be disconnected. They gave us two weeks and made no other attempts to contact her. She was in…
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Digital phone lines query
"On the 5th of September Openreach instigated a
nationwide "Stop Sell" on all new copper lines and transfers, as well
as the restarting of stopped copper lines, migrations to a different
Communications Provider (CP) transfers, addition of broadband to copper voice
lines, bandwidth modification, or any modification to…
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Are telecoms companies protecting your data enough?
We all know that scam calls are a problem, but they're incredibly well oiled machines now and they know a lot of the tricks in order to convince you enough to hand over your details and fall victim. If you're one of the more vulnerable in society (especially with cognitive challenges - like one of my relations) then it's…
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Openreach Flying Cables Over Private Land
Has Openreach flown a cable across your property and not provided you with any information on objecting to the cable? Some parts of Openreach seem not aware of the latest legislation regarding their rights and OBLIGATIONS when flying cables over private property. It has taken me months to get a cable moved and this is some…
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Retrospective refund
My Tv licence ran out July 2023. i Cancelled my Virgin subscription in September 2023 and have just found it might be possible to get a refund, i had let my licence just run until it expired not intending to renew it. i haven't watched live tv for years, part of the reason for cancelling the virgin service. I can not find…
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Is it cheaper to just but a BT Smart Hub 2 and WiFi Disc separately?
My current deal with BT is £30.87 for Fibre 2 with 60Mb guaranteed speed . Coverage is quite patchy in some parts of my house so I might be able to solve it with a SmarthuB 2 and Wifi Disc. BT is offering an 'upgrade' costing an extra £15.12 a month for this equipment but with the same 60mb speed. However the BT shop is…
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
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