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VoIP phone sound quality problem Pllycom VVX350

RomfordNavy
RomfordNavy Posts: 882
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edited 23 April 2024 at 4:41PM in Phones & TV
Having a problem with a Polycom VVX350 phone which just has a very dull sound whether via handset or speaker. I don't know if they are all like that but there is more treble on a landline. 
Cannot find any settings to adjust tone or internal sound quality.  Any suggestions?

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 18,613
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    Which Codecs does your phone support? Which codecs does your VOIP provider support?
  • RomfordNavy
    RomfordNavy Posts: 882
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
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    edited 24 April 2024 at 2:43PM
    Which Codecs does your phone support? Which codecs does your VOIP provider support?
    I understand it is using G.711a but can't find anywhere to confirm that this is actually the case.
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