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Ofcom proposal - prices need to be set out in pounds and pence
https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rises Ofcom have provisionally concluded that inflation-linked mid-contract price rise terms can cause substantial amounts of consumer harm by complicating the process of shopping for a deal, limiting consumer engagement, and making…
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Porting failure - what to when provider unable to solve it?
Hello i switched network from o2 to Three and recently my old number ported. This worked to some extent - but I can only make outgoing calls ( which someone confirmed come from my ported number). Incoming calls get told the number is not available. I also cannot send or receive sms texts. i reported this a day later and…
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stupid question about data use on an android phone
so I've got a work phone and needed to use it today for a Teams meeting. An hour in to this I get a text message to say I'm out of data. Stupid me forgot to connect to the wifi. Got connected and continued with meeting. Now normally I mostly use this phone as a phone so making calls and texting. I do occasionally use it…
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o2 app/website issue.
Hi there! hope you can help I have and account with 02 pay monthly. the issue is I can only view latest bill (November 23) via the app and online! if I wanna view older bills can view it online but it takes me old website and bill in older format or when try the app says An error has occurred we can't display the…
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MSE News: Inflation-linked mid-contract broadband and mobile price hikes to be banned
Broadband and mobile firms will no longer be able to hit customers with inflation-linked price hikes mid-contract, under proposals put forward by the telecoms regulator. But while MoneySavingExpert.com (MSE) founder Martin Lewis has welcomed the move, he has also called on Ofcom to ensure any rises are never above…
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Netflix Account Hacked
Does anyone know how I can escalate a complaint within Netflix UK? My Netflix account was hacked last week. Someone changed my plan from basic to premium and added 2 users. As soon as I realized I removed the extra accounts and contacted customer services. They agreed to refund the fees I had been charged for the days my…
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Getting better VM deal or cancellation process
My VM contract doesn't expire until May 2024 but a discount is about to come off which will make my monthly payments leap from £59pm to £84pm. I have tried and tried via calls/chats to get a better deal but without success. The web chat people just don't seem to understand what I ask them. I have 125 broadband, Mix TV, and…
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FireStick
I’ve been watching the football on Amazon over the past few nights via the Firestick connection and every now and again the transmission stops to buffer, albeit for just a few seconds. Presumably it’s down to our internet connection which at times can be a little temperamental. We’re with Sky, previously EE, but Wi-Fi on…
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Just switch over to BT digital, and....
I kid you not, had a power cut early in the morning. No power so no landline telephone, think about that.OK, i have a mobile phone in the house, so if a emergency situation happens we have a get out of jail card...Have you?
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Found phone - how to return
I found a phone on a bus late at night, and am trying to get it back to the owner. Tried handing it to the bus driver, but they didn't want to know, probably the end of a long shift being bothered by drunk people. I also don't know how long it had been on the bus, so no real station / fixed place the person would go back…
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Out of contract with Virgin. Is this offer reasonable?
I am out of contract with Virgin, I contacted them earlier this week via WhatsApp (it was a nightmare and I won't make that mistake again). Because a family member living with me temporarily likes football I enquired about adding sports to the package. They offered me all sorts of things I didn't want at a higher price so…
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Virgin Media email issue
I realise I might be clutching at straws here. I left Virgin and for a few months I was still able to access my Virgin emails, all of a sudden (no warning) my access stopped. I definitely don’t want something for nothing but I thought they might warn me when they were about to close my account? Is it possible for me to…
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TV Licence - News via Catch-Up Service?
Hi - the only live TV or BBC iPlayer service I watch / use with any regularity now is the news which makes the licence fee look like very poor value for me, and that's before the next price hike. I mostly use Amazon Prime or watch pre-recorded Youtube videos. Lots of good stuff on this forum on the rules / implications…
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Contract Ending - Virgin Media BB+TV+Phone - Help Requested
Short version: currently on VM BB+TV+Phone but want just BB when VM contract ends in about a month. Do I need BT landline rental even if I go with another ISP? Long version: up to 8 yrs ago we were with BT for ~20Mbs BB+TV+Phone, but switched to VM. Now I want only BB as TV will be Freeview HD and can do without landline…
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EE/BT Haggling Success
I don't know whether this is a good deal or not, but I was happy. Just in case others are haggling with BT/EE. Was paying £150/month for 3 mobile phones 40MBps broadband TV entertainment and sports package Home phone line Now paying £54/month for the first 3 months £97/month from month 4 of a 24 month contract and I now…
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Utility Warehouse phone line cut off
Hello i called Utility Warehouse last week. I requested to stop our Broadband service but wanted to keep the landline. The operator misunderstood and stopped the landline instead. What’s worse is they cannot reinstate it. They promised to call me back today but didn’t. I chased them up and they said they’d email but they…
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Virgin took too much money, how do I get it back?
My new 18 ma onth virgin contract was supposed to be £43 a month but they tool £106, after long pointless conversation on phone with them endlessly lying they finally agreed to pay back £63 in 5 -10 days. I'll believe it when I see the money. Would blocking the direct debit and telling them to email or post the bill work…
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Phone Companies "Landline Charges"
My understanding is that the
copper cable landlines are being discontinued and replaced with VOIP, which is
through the Broadband System. I am with Virgin Media and have
now been moved by them to VOIP, I had no choice with this, I was told I had to
change Now that I am using VOIP via my
broadband, should I still be paying…
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Cease on line, orders won't process, no service for a month
Hi all, I found a similar thread to my issue on this forum so hope this is the right place to seek advice. I have what may be a complex issue and hope someone might have some insight into this. I was with Vodafone broadband and put in an order with Shell Broadband for phone and internet, intended to switch to the new…
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BT Digital Voice and burglar alarms
Hi - we're about to be switched over to BT's Digital Voice and have been told by our alarm company that although our burglar alarm will still sound, the automated phone calls to alert us to this will not be possible. They have said that they can fit a converter (that we would need to provide a sim card for), for approx.…
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