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New install, 14 days cooling off starts when?
I ordered, through a comparison site, Onestream Supreme Full Fibre 80, on behalf of my 80+ year old aunty. I have her account set up on my home pc to keep an eye on things for her. The deal we signed up for, was something like £22/m plus about £10/m for router, phoneline & minutes. I am gobsmacked to find the total on her…
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Mis-sold? Prestige Telecoms
I received a call from Prestige Telecoms getting me into a 36 month contract. Wasnt give full information prior to signing contract & what they said on the phone differs to there terms and conditions. Less than 24hours if signing I called to cancel, they said I cant as they dont offer a 14 day cool off period. I explained…
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Sky Talk Call Shambles
Following notification that my mother's call package (Sky Talk Evenings & Weekends) was going up by nearly 40% she decided to upgrade her call package to Sky Talk Anytime Extra which made more sense financially as it was going up by less than her current package and represented better value. Mum upgraded on 21/3/24 and…
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VoIP provider with multiple endpoints per user
Anyone know of a UK based VoIP provider which allows multiple endpoints (telephone extensions) for a single user please?
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EE and BT Bundles With A Sport TV Deal?
I wonder if I am getting the best deal out of these. Our household has 3 mobiles, each with their own contract under EE costing roughly £100 month. For our landline and broadband we have BT Halo where our direct debit costs £52.50 a month. We make sure we don’t use any extra minutes for calls, so these cost nothing (well…
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Plusnet Overcharging and Harassment
I've been with Plusnet for several years now, the first few years fine. THEN they gave me 3 weeks notice to end our contract because of some admin problem THEY had. Id done nothing wrong (In fact they owed me money), so stood up to them. After losing several days of my life trying to sort this out, the matter was sorted,…
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Which 2-line VoIP phone?
Any thoughts on which is the best VoIP phone for a small home office environment and if there are any significant differences beteen them:* Snom D150 * Polycom VVX250 * Poly Edge B30 * Poly Edge E100 To the best of my knowledge all support 2-lines and have 2 x Gbps ethernet ports, beyond this and the different looks are…
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Unlinking iPhones
I have a few old iPhones that belonged to my daughters which I'd like to sell however, they can't remember their passwords to get into them. They have both removed them from their Apple accounts online so will that be enough to make them useable by someone else? Also, is there any way that I can wipe them without being…
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Now Tv - changing account holder
Hi , My Dad had a Now Tv subscription but has sadly passed away. He was paying £20 a month & £6 boost so I could watch aswell. Is it possible for me to take over the account ( as he was on a good deal) ? I can’t seem to find the answer on the Now Tv community so thought I’d try here Thanks 🙂
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New to VoIP advice
Looking at moving landline over to VoIP; I know I can get an ATA and use the existing wiring but as it looks like I have some old Cat-5 already in place seems like a better idea to go fully VoIP. Can anyone suggestwhere to start looking for a couple of VoIP wired phones, which manufacturers to consider. One will need to be…
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Apple TV - do you need a TV licence
Hello Do you need a TV licence to watch apple TV? thanks :smile:
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Should you be allowed to 'lock in' a deal days before your contract ends?
I'm with BT & my current 24 month contract ends 6th April. Today I went via live chat to secure in a deal as I don't doing it over the phone (probably big mistake here)... I told them at the beginning of the convo that I am looking to either cancel the lot or renew the lot, price depending. They (eventually) gave me a…
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Do BT charge an ADSL cease fee?
Having recently moved over to fibre I have asked that my existing landline and ADSL be cancelled, however my telecoms provider have now indicated that there will be a charge: Supplier Cease Charge
(Ex VAT): £36.64Is this correct, does it apply to all openreach ADSL lines?
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6 months of trying to get BT to install services and no further ahead.
Hey guys, as always looking for some advice please. Been with Virgin for years in Basildon, Essex. Last year got told BT are now available in our area and was overjoyed at the option of switching away from Virgins diabolical customer service and numerous issues. However, since September I have spent days on the phone to…
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Sky Price Increases April 2024
Just to let everyone know this year's Sky Price Increases are now showing on your future bills. My April bill has Signature going up by £2.50 a month and Ultimate TV Add On by £1 Especially worth noting these for anyone negotiating with them now as your bill will increase in April. My HD and UHD is free so no increase…
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Switching Virgin from husband to wife
Just a thought. I've come out of contract with Virgin Media for broadband, mix TV package and phone. I've tried my usual cancellation process when they normally make a deal to keep my account. But they would only come down to £60. Could I cancel and then my wife could join as a new customer and get a new customer deal for…
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Sky Mobile - Increasing SIM costs
I've been with Sky Mobile for a few years now, and have a contract for a Mobile and SIM separately with them. The SIM is going up next month. For 20GB, it's going from £10/month to £15/month (I expected this from the contract, but it's still quite steep). They're giving me the option to change. I've tried contacting on a…
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Licence and BBC Iplayer Advice
Had relatives stay for a couple of weeks while they were sightseeing. We no longer have a licence and I never thought to mention it to the relatives. They watched Iplayer over 2-3 weeks they were with us and tv licensing want me to purchase a licence or fine me 1K. I didn't realise they were using the TV. Anyway, I've…
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BT to EE Con
BT Confidence trick watch out. BT took on EE and it looks like they have decided to split Residential to EE and Commercial stays with BT. On the 25th March I phoned BT and they suggested I would get a discounted deal by moving to EE, which would be £5 less than I am paying BT, with mostly the same contract except I had 700…
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Virgin media price negotiation - How are people doing?
Hubby on the phone right now, just over an hour so far, as they are trying to raise our monthly charge from £59 to £88 !!! So far the best offer they have made is to give us a much bigger package (faster BB, loads more channels, free anytime calls) for £69. But we're happy with the package we have. I don't want to be…
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