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Moving home and existing broadband
Our existing discounted broadband and tv package is coming to an end in a couple of weeks and we have had an email saying the price is almost doubling. Our problem is we are looking h to move house and area inside next 3 to 6 months. What are our options? Do we negotiate for a new deal or will we get penalised when we move…
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Leaving Virgin Media then BEWARE
I rang VM recently to say I was leaving. I made it clear from the beginning that I wanted to leave and was not interested in any retention deals. I was pestered to hear about a new price but declined to even hear one.After some time and against my wishes I was given a new price and declined. I was then told I needed to be…
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TV with ability to record multiple channels
Hi, An elderly relative has asked me to help get a new TV. Currently they use a Humax box to record programmes but I was hoping to find a TV which will record so that they don't need a separate box. I know most smart TVs have a USB recording function, but my relative needs to be able to record multiple channels at once (or…
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Is there a simple way to test the ringtone of my landline phone ?
One of the problems with the switchover to fibre seems to be that the BT DV adapter will not ring some phones.Is there a simple way to test my phone in the absence of mobile coverage ?
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Social Tariffs for elderly
My mother in law and father in law are in their 90's and are getting incredibly worried about the digital switch-over They have a TalkTalk landline which is vital for their survival and they also have a broadband connection - that I believe is never used - my MIL has a computer that I gave her 15 years ago !!They pay…
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BT Charges for Old equipment
Just recontracted for 24 months - BT Broandband, TV and Phone I just looked at BT website to get the link for returning old equipment and came across this https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo staggering charges for some of the kit!
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Disconnected phone line
Looking for advice A relative of mine has been paying both Talk Talk and BT for their phone lime for a considerable number of years. I was surprised this had happened because surely both Talk Talk and BT can see they are suppling the phone line. We tried to get through to Talk Talk to cancel the line but after being on…
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Is it possible to move my Landline phone number to a mobile contract?
My parents BT contract for phone and broadband is up soon but there are not many deals out there for 55mb+ broadband and unlimited phone calls. They are currently copper wire but i know they will have to move to VOIP. Their intruder alarm uses the copper wire to inform us the alarm is going off so we are having to change…
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Cutting cost for virgin media broadband, one parent retired
Hi all, hoping someone can point me in the right direction... My dad has just retired at Easter and as such still organising his employers pension and state pension. He's not yet applied for pension credit but will be looking into doing so after we've read up on here to try for it. My mum doesn't receive anything but pip…
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Are there any contracts that don’t charge £££ for sending pics?
Im detoxing from social media (and feeling better for it for now) but miss being able to send a few pics. They are very very slow trying to email them from my phone (even as one at a time) and texting on O2 is pretty expensive. I know it’s seen as an out of date way to do things but is there a contract that includes being…
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BT choose start date and credit check
I was going through the ordering process for broadband and EE TV. I got to the credit check page and stopped. A credit check is not a problem, but as it is a hard check, I do not want to be checked unnecessarily, if they are not going to offer a choice of installation dates further on. My current provider package ends on…
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PAC Mobile Transfer
Hi, In the most distilled form, the question I’m asking is: is it possible to use a PAC code to transfer old number onto a contract that will be four months into a 24 month contract. i have seen conflicting information about whether it is possible. The number I want to keep is currently on a PAYG sim ‘contract’ with Tesco.…
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BT Landline - changing package & exit fees
I'm looking to reduce the BT Landline package in a property now vacant and due to be sold eventually. I only want their basic PAYG home phone offering now, but I am aware BT services usually seem to be packages with terms, 12 or 24 months etc. As the house will be sold eventually (6 to 9 months maybe?) I am aware that I…
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O2 charging for mobile I was told was included in my Virgin Media package
VM phoned me on 24.2.24 to renew my contract, offering a discounted package of £59/month that included O2 mobile. I didn't and don't want O2 mobile but was told I couldn't get the discounted VM package without it and repeatedly assured the £10/month O2 charge was included in the package so I may as well have it and didn't…
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Virgin Media Chasing TV Box returned over 8 Years Ago!
Been with VM for over 20 years, have had TV broadband etc. from the start. In 2016 I cancelled the TV service (Kept broadband) and returned the set-top box. Now I am cancelling broadband and completely closing my account. They are asking for the router and TV set-top box to be returned. I have the router ready to go back…
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£100 BT Security Deposit UNRETURNED
Gave BT £100 security deposit in 2019. Cancelled their service today as moving house and now they say they have no record of my holding deposit as it would be "archived" as so OLD??? I have complained to investigations and they said they'd email in 48hrs but he wasn't hopeful my £100 would be returned. I had to give £100…
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Broadband and mobile users to be hit with price hikes of up to 7.9% as BT, EE and more confirm rises
Millions of BT, TalkTalk, Three and Vodafone customers will see price hikes of up to 7.9% this spring. It's a blow to consumers amid ongoing campaigning from MoneySavingExpert.com (MSE) and its founder Martin Lewis to end above-inflation, mid-contract rises. Read the full story: Broadband and mobile users to be hit with…
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Sky+ stopping support of BBC 1 issue & will lose all BBC channels
Hi I am having an issue with my Sky+ box no longer recording BBC1 ( can't live pause or rewind either). Having spoken to Sky technical support a couple of times I have been told that no additional support will be provided and only option is to upgrade to Sky Q. Was also told that all BBC channels at some point in future…
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Now tv
Just to let everyone know im a long time member and always use this site to save money so swapped to now tv 19 days ago,ive just had an interim bill of £11.13 after paying at the beginning of this month,after finally getting through i was told this service goes up by £3 in july,so basically i was better off staying with…
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Sky TV subscription costs
My elderly father has had Sky broadband and TV box (no cinema/sports etc - just the basics) for donkeys years and has just kept the payments going. It's an old Sky+ box. I found out he's paying £108 a month for it which is crazy. He isn't keen on switching because he's used to the box but I'm guessing they'll become…
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