SKY REFUNDS UPDATE- SEND IT TO YOUR BANK

Czure

 Due to the vast number of scams around & because many people aren't aware that they may be owed a refund from Sky I just wanted to let people know that Sky are still sending out notices to old customers informing them when they are due a refund.

 If you've moved home and can no longer access mail sent to your old address (Sky won't let you update address unless keeping their services, or make it almost impossible), don't worry as Sky will send a refund notice to the email address they had on record.

 HOWEVER, the phone number they provide (08081 014 437) is still only an automated line asking for your old Sky account number, the call then ends and a cheque is sent to the address they have. For those who've moved home that can obviously be a problem so in order to get the refund sent to your bank account simply contact Sky via another number, I used 03337 594 255 which is the main contact number I've always used to speak to Sky but use whichever you know works for you.

 Unavoidably you'll still have to faff about a little before getting through to a human being, but just listen to all the options carefully before going for the ones that seem the most appropriate (Bills, etc) and you'll eventually get through to someone. You'll be asked to confirm the usual security info for the old account (don't worry if you can't remember it though as they can trace your account via name, address, etc), once security is out of the way you can either confirm your bank sort code & account number to have the refund sent there, or provide your new address if you prefer a cheque and it'll be sorted.

 I just got £43.66 from 2 years back, but don't bother arguing about interest as it would only be a pittance on most amounts and you won't get anywhere with Sky on this so may as well save your breath. One last thing, please remember to be polite regardless of how long Sky have had your money, the people we speak to are not those responsible for this and are simply doing their job.

Neil_Jones

Wouldn't it have been better to ask for the refund two years ago and actually monitor your payments rather than wait for somebody at Sky to notice?

Czure

Neil_Jones said:

Wouldn't it have been better to ask for the refund two years ago and actually monitor your payments rather than wait for somebody at Sky to notice?

It definitely would be if you know you've been overcharged but it's not always that straight forward when sometimes it takes providers 3 or more bills to finally get it right, with altered incorrect discount amounts, partial charges & partial refunds for various items or services etc so it's easy for people to be left not realising they've overpaid at some point, after all it's not a huge amount which would be far easier to spot.
I know this reply is now not far from 2 years late but I've only just seen it after being laid up bed ridden & seriously unwell for over 18 months & now beginning to start some form of living again.

Neil_Jones

Czure said:

Neil_Jones said:

Wouldn't it have been better to ask for the refund two years ago and actually monitor your payments rather than wait for somebody at Sky to notice?

It definitely would be if you know you've been overcharged but it's not always that straight forward when sometimes it takes providers 3 or more bills to finally get it right, with altered incorrect discount amounts, partial charges & partial refunds for various items or services etc so it's easy for people to be left not realising they've overpaid at some point, after all it's not a huge amount which would be far easier to spot.

But the point I made in the first place is still valid.

Surely you should know what you're paying or what you're supposed to be paying regardless of any discounts whether they are applied or not?

If you know you should be paying £30 a month (or somewhere around £30) for example, then a bill comes out and you find out they've charged you £47 for argument's sake, you should be on the blower straight away, not wait for them to come to you two years down the line - that's how this sort of situation occurs.

Czure

There were a number of scams around the time I posted my OP with some supposedly from Sky so I was merely alerting people that not all messages that come totally out of the blue for totally unexpected refunds are scams & how to safely deal with it, & also if like me how to get around circumstances like a house move when dealing with Sky if you didn't change address before moving because you weren't taking their services with you & hadn't been overcharged on your monthly bills so expected no refund.

I was never charged more than my discounted monthly price of £31.00 (a tad under £1.02 a day actually) & got free equipment delivery, installation, & activation. I've always checked my bills regardless as to what for & who from & keep paper & digital records stored going back years so had I ever been charged more than was due I would've spotted it & been in touch about it in a heartbeat.

The refund email I received was totally out of the blue & Sky never stated what the refund was actually for but just said I was due a £43.66 refund & I wasn't going to argue the toss with them. When I left Sky I knew my last payment amount had correctly covered me up to the day I left so expected no refund for that, even double checked on receipt of the email but it certainly wouldn't have been for £43.66 anyway.

It's not rare for Sky to take a long time in discovering or alerting ex customers to overcharges & maybe they even made a mistake here, I had no unexpected or unusual charges showing on my bills or taken from my account but who am I to argue if they decide I'm owed.

Like I said, I was merely alerting folk as to what to do if they found themselves in a similar situation.

JSmithy45AD

I suppose I'm totally the opposite with Sky. I made the mistake of ordering a Glass TV when it launched and paying in one (£850) but after seeing the early reviews realised I'd made a booboo and cancelled before it had left the warehouse. Cue a very long winded refund process as it seemed to have broken their systems and they just couldn't manage to refund it until my banks minimum term had expired for claiming it back via them. A couple of weeks later, Sky finally refunded me another £850 and despite me contacting them twice including email (safely stored away) they couldn't see how I'd received 2 lots of £850. Happy days

Czure

JSmithy45AD said:

I suppose I'm totally the opposite with Sky. I made the mistake of ordering a Glass TV when it launched and paying in one (£850) but after seeing the early reviews realised I'd made a booboo and cancelled before it had left the warehouse. Cue a very long winded refund process as it seemed to have broken their systems and they just couldn't manage to refund it until my banks minimum term had expired for claiming it back via them. A couple of weeks later, Sky finally refunded me another £850 and despite me contacting them twice including email (safely stored away) they couldn't see how I'd received 2 lots of £850. Happy days

Happy days.

Not sure how long Sky have to request it back so may be some info on the web. Personally I'd have bunged it in an account earning good interest & left it their, that way if I got an horrible letter insisting on it back I'd still have it & possibly a bit of profit.

Of coarse to Sky that amounts probably less than the interest they make in an hour & as it obviously wasn't part of a widespread glitch I'd be surprised if you heard anything considering the time that's passed.

Main point is you fulfilled your obligations by letting them know, so keep the email safe just in case.