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Virgin Renew or New contract
It’s come to that contract time of renewing at the inflated price, haggling going elsewhere .. I’m not a haggler and virgin are currently offering my Package at a lower rate .. so I ask, is there any mileage in just cancelling my contract and taking out a new one at the lower rate or do they have something in place to stop…
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Philips (Android) Smart TV - Freesat channels confusion
I set up my new Philips 4K TV, model number 50PUS7504/12, and I’m confused by the Freesat channels. I’ve plugged the satellite cable into the satellite socket and during installation it found a satellite and many Freesat channels. When on the Home screen, it’s not obvious to me how to watch the Freesat channels or view the…
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Screen fault on Samsung TV - Samsung are being difficult - please help
Hi, I bought a TV directly Samsung and it came with some defects on the screen. Samsung offered me a gesture of goodwill to keep the TV and stated 'The television will come with a 12-month warranty however this wouldn’t cover the issues you have presented in your recent email'. At the time I provided photos of numerous…
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Virgin ' Same package, same price, no fuss' offer
My 18 month contract with Virgin is ending soon and I received an email from them offering me the opportunity to renew my existing package at the same price for another 18months. The offer expires on 7th February. I originally thought this was a scam but apparently it's legit! I am content with my existing deal and would…
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BT landline customers could be in line for up to £500 if new class action case is successful
BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015. Read the full story: Millions of BT landline customers could be in line for up to £500 if a new class action case is successful If you haven’t already, join the…
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Netflix to hike prices by up to £24 a year for some – here's what's happening
Netflix subscribers on its basic and premium plans will see costs rise by up to £24 a year as the streaming service has announced a new round of price hikes. Read the full story here: Netflix to hike prices by up to £24 a year for some – here's what's happening If you haven't already, join the forum to reply.
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TV Licence
I know this has been asked a thousand times, but I had a letter saying we were being investigated despite using the declaration to say we don't watch live TV etc. My partner checked tge TV licence website and now it states you need a licence if "If you live stream the latest series" No we have just watched the lastest TV…
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Pay as you Go or Sim Only?
I am looking for a new mobile phone package. My objectives are: 1) Minimise the monthly cost; I don't have a large data requirement. 2) Need to roam worldwide once or twice a year. I am puzzled why Sim Only deals with the big four are so expensive. Whilst, the secondary providers like GiffGaff are much cheaper for Sim Only…
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Sky trying to make it impossible to cancel
TLDR; Okay, because I'm boring, I've spent over two hours scouring skys website trying to cancel my account. The whole thing seems shady and illegal. As above, I wanted to cancel my account. My first hurdle, finding out whether I'm still in contract (I've lost the original email and paperwork, sue me.) I've clicked every…
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Check Your NETFLIX Bill
I received an email today from NETFLIX thanking me for signing up to their Extra Member package (£4.99 per month). Nice of them, but I hadn't signed up. Unhappy about this I contacted their customer services and after a lengthy exchange was told that their popup screen offering this add-on is faulty: Had a chat with my OH…
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Openreach - contact number regarding planned pole replacements?
According to a notification by the local council, my minor road is due to be closed for one specific day next week to allow Openreach to do some poling work (pole replacements). I don't know how many poles are affected. I've not heard from Openreach about this, should I expect Openreach to notify me if my landline and / or…
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Openreach sending a final reminder for a bill already paid
Hi After some advice reference a bill we paid back in September 2022 for a kerb to be dropped where there was an Openreach box. This was paid in full in sept 22, yet I’ve just received a final demand for this invoice. Theres no contact number to discuss, name, address and cost is correct. I have an email from their…
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Poor internet using a 3rd party sim card
Just curous, does anyone else experience poorer internet connection and browsing using their 3rd party sim? I have noticed that despite being on the same network as me my colleague who pays Vodafone directly connects and is able to browse no issues. Even experimented -I often get disconnected and end up struggling to…
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Fee free termination of BT contract
Since digital switchover BT are not providing me with service that I am paying for. Numerous calls and an engineer visit since 18 December 2023 have not managed to rectify faulty. The engineer has confirmed the fault but stated he was unable to rectify it and agreed to escalate matter. Two complaints have been submitted…
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MSE News: Chancellor to investigate inflation-busting mobile and broadband price hikes
The Chancellor Jeremy Hunt has committed to investigating mid-contract, above-inflation mobile and broadband price hikes. In an interview with MoneySavingExpert.com founder Martin Lewis, Mr Hunt said he would write to the competition and markets watchdog and "get to the bottom of it". Read the full story: ''Terrible'…
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Can i get a qr code for 30 days with O2 .
I have a top up pay as you go O2 phone i use for emergencies . My wife has a full mobile contract . The complex we use in florida is changing from a driving license entry requirement to a qr code . Can i get a 30 day contract with O2 and use it to get in the security gate . We are only going for the month .
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How can I keep my number?
I'm currently with three and my contract has run out. The new deal I want is through fonehouse but with three. Three won't honour it directly. How do i go about getting the new contract through fonehouse but keeping my number?
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IPhones 11, XS and SE(2020)
Looking to upgrade my 7 and partners Motorola and wondered about users experiences of any of the above. We’re not streamers or prolific photographers just using our mobiles for the basics really, so intend to buy refurbished. All are of similar price (around £250) and depending upon which review you read, seem to be of…
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Wrong phone sent
Hello I got sent the wrong phone with the carphone warehouse.i noticed it within a week and phoned them.this was in November the 11when it arrived.i have phones them at least six times since, Promised they wood look into it and give me a response.not one single phone call off them.a cheaper phone arrived without the 5g.two…
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Parents' BT package deal - want to have a rant and ask a question
This is a long rant - so just skip to the end if you just want to help with the question! I have just found out that my stepdad has signed up to a BT package that is really unsuited to their needs. Background: Mum is 92 and has dementia - still early stages but can no longer deal with money matters. Stepdad is only 77 but…
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Most recent: Help please. Broadband renewal anxiety by Scrounger
13 August at 9:15PM
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